Step 1: Identify the maintenance contract(s) requiring renewal. Decide if you would like to align their contract end dates. If you have multiple maintenance contracts, it may be possible to align your contract end dates to a single date.
- Learn how to identify maintenance contracts requiring renewal. (See “How do I know when my maintenance contract(s) are about to expire?” in section above.)
- Find out how to align your maintenance contract end dates. (See “Can I align end dates for different maintenance contracts?” in section below.)
Step 2: Gather your Proof of Purchase details. Proof of Purchase information is required by Veritas validate your license ownership and determine whether you are entitled to purchase ongoing maintenance.
- Find out more about Proof of Purchase. (See “What constitutes Proof of Purchase and why does Veritas require Proof of Purchase for a renewal purchase?” below.)
Step 3: Plan your future business needs. Renewal time is the ideal opportunity to review your usage trends and assess your future licensing needs to determine if you need to purchase any additional licenses or upgrade to a more fully-featured product. Your reseller will be able to advise you on options to suit your growing business needs.
Step 4: Plan your future business needs. Renewal time is the ideal opportunity to review your current usage, and your usage trends to ensure you have enough licenses to cover your current and future needs. Your reseller can help you assess your license usage against your entitlements, and will be able to advise you on options to suit your growing business needs.
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Step 5: Update your product. Veritas will e-mail you a renewal order confirmation which contains: a) your updated License certificate, b) any new license purchase details, and c) details on how to update your product. You can also refer to the licensing section of your product documentation or the Veritas Knowledge Base for product specific instructions on how to add or update licenses in your product.
Step 6: Review your designated technical support contact information. Only designated individuals at your company are eligible to call in to receive technical support.