Enterprise Vault.cloud™ Folder Sync 1.12 Administration Guide
- Overview
- Requirements for Folder Sync
- Preparing the service accounts
- Installing and configuring Folder Sync
- Running and scheduling Folder Sync synchronizations
- About performing and scheduling Folder Sync synchronizations
- Performing a "Run Now" Folder Sync synchronization
- Configuring scheduled Folder Sync synchronizations
- About Folder Sync scheduling and choosing a scheduling strategy
- Creating scheduled Folder Sync synchronization events
- Selecting the mailboxes to target for scheduled Folder Sync synchronizations
- Changing the iterative restart period for scheduled Folder Sync synchronization events
- Monitoring and managing Folder Sync
- About monitoring and managing Folder Sync
- Checking the Folder Sync synchronization status from the ArchiveTools Management Console
- About the Folder Sync job list
- Viewing the Folder Sync job list
- About the Folder Sync Mailbox Report
- Viewing the Folder Sync Mailbox Report
- About the Folder Sync Status Report
- Viewing the Folder Sync Status Report
- Disabling or enabling Folder Sync from the Administration Console
- Viewing the Folder Sync synchronization status of an account from the Administration Console
- Troubleshooting Folder Sync
About the Folder Sync event log errors and log files
The Folder Sync application writes to the Windows Application log. The event log entries show the source as ArchiveTools Folder Sync. Synchronization errors are displayed in the following places in the ArchiveTools Management Console:
In the Event Log column of the mailbox store tables.
See Checking the Folder Sync synchronization status from the ArchiveTools Management Console.
In the Event column of the job list.
The Folder Sync log files are located by default on the installation drive under the ProgramData folder, typically in C:\ProgramData\Vault Solutions\Archive Accelerator.
Note:
To see the ProgramData folder you must set your Windows file options to view hidden files.
To change the log file location or configure which items to log, edit the file ArchiveAcceleratorSynchService.exe.config in the Folder Sync installation folder, typically C:\Program Files\ArchiveTools\ArchiveTools Folder Sync.
To change the output location for the log files, set a value for the setting logPath.
To log errors from the Item Synch service, set the value of logService to True.
To log errors from the job scheduler, set the value of logJob to True.
If you set the value of logXML to True, Folder Sync creates a series of XML files that include the information that it sends to the Enterprise Vault.cloud data center. The information includes folder names and item IDs.
If you make changes to the ArchiveAcceleratorSynchService.exe.config file, you must restart the Item Synch task to implement the changes.
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