Important Update – Cohesity Support is Moving!

Effective November 10, 2025, 12am PT all support requests for Cohesity products - including NetBackup, Appliances, NetInsights Console, IT Analytics, and Alta SaaS Protection will be managed through the unified Cohesity Support Portal at https://my.cohesity.com/s/login/. Users will be migrated to Cohesity Support on November 10, and will receive an email with login instructions.

For Backup Exec, Enterprise Vault, InfoScale, Alta Archiving, and any other Arctera Products: You are in the right place - Case Management remains available here.

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Veritas Backup Exec Technical Support is extending Chat service hours to 24 x 5 (Monday to Friday) providing enhanced flexibility for our Customers. For faster resolution, all low severity issues will be handled in chat, where business operations have not been adversely affected, or for enhancement requests. For responsive support, start a Chat now.
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