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How to uninstall the Original Equipment Manufacturer driver and install the Microsoft drivers for the medium changer.
Article: 100016420
Last Published: 2018-05-22
Ratings: 0 0
Product(s): Backup Exec
Problem
How to uninstall the Original Equipment Manufacturer driver for the medium changer in a robotic library so as to make it "Unknown medium changer"
Solution
Backup Exec for Windows Servers includes support for a wide array of robotic libraries and tape drives. Occasionally, the hardware may be displayed, appear offline, does not function correctly, or may report specific errors in the job log.
To resolve hardware communication problems between Backup Exec and the tape device, it is recommended to install the latest Veritas device drivers for the tape drive and to uninstall the Original Equipment Manufacturer (OEM) driver for the medium changer.
To uninstall the OEM driver for the medium changer for the Robotic Library, follow the steps below:
Please note that this process may require the server to be restarted.
1. Open the Device Manager as shown in Figure 1
Figure 1
2. Right click the medium changer and go to Properties. Select the Driver tab, click on Update Driver as shown in Figure 2.
Figure 2
3. On the Hardware Update Wizard Welcome page, select the option Install from a list or specified location (Advanced), click Next to continue as shown in Figure 3.
Figure 3
4. Select the option Don't search. I will choose the driver to install and click Next as shown in Figure 4.
Figure 4
5. Select the Unknown Medium Changer and click Next as shown in Figure 5.
Figure 5
6. Click Finish to complete the wizard as shown in Figure 6.
Figure 6
7. The medium changer will now show as Unknown medium changer as shown in Figure 7.
Figure 7
8. The Driver tab in the Properties of the medium changer will now show the driver provider as Microsoft as shown in Figure 8.
Figure 8
9. Click on Driver Details to verify the following message as shown in Figure 9.
Figure 9
To resolve hardware communication problems between Backup Exec and the tape device, it is recommended to install the latest Veritas device drivers for the tape drive and to uninstall the Original Equipment Manufacturer (OEM) driver for the medium changer.
To uninstall the OEM driver for the medium changer for the Robotic Library, follow the steps below:
Please note that this process may require the server to be restarted.
1. Open the Device Manager as shown in Figure 1
Figure 1
2. Right click the medium changer and go to Properties. Select the Driver tab, click on Update Driver as shown in Figure 2.
Figure 2
3. On the Hardware Update Wizard Welcome page, select the option Install from a list or specified location (Advanced), click Next to continue as shown in Figure 3.
Figure 3
4. Select the option Don't search. I will choose the driver to install and click Next as shown in Figure 4.
Figure 4
5. Select the Unknown Medium Changer and click Next as shown in Figure 5.
Figure 5
6. Click Finish to complete the wizard as shown in Figure 6.
Figure 6
7. The medium changer will now show as Unknown medium changer as shown in Figure 7.
Figure 7
8. The Driver tab in the Properties of the medium changer will now show the driver provider as Microsoft as shown in Figure 8.
Figure 8
9. Click on Driver Details to verify the following message as shown in Figure 9.
Figure 9
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Translated Content
Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.