Problem
Unable to create the directory 'H:\DLO_STORAGE' on computer 'Server'. Please check the path does not reside on a read-only device such as a CD-ROM drive and the that the DLO Database service 'SQL Server (DLO)' logon account has sufficient permissions to create a directory. You can change the logon account via the Service control panel.
Error Message
Unable to create the directory 'H:\DLO_STORAGE' on computer 'DLOTESTSRV'. Please check the path does not reside on a read-only device such as a CD-ROM drive and the that the DLO Database service 'SQL Server (DLO)' logon account has sufficient permissions to create a directory.
Solution
Possible Reasons
1. The DLO Service account does not have sufficient permissions to create directories in the storage location.
2. The DLO Service account is not a Domain User that is a Local Admin on the Storage Device.
3. The DLO Service account is not the part of Domain Admin group.
3. The SQL service for DLO is running under LocalSystem.
Solution:
1. Create a DLO service account which is a part of Domain Admin Group or a Domain User that is Local Admin of all servers that DLO uses and also has the following permissions.
| Share Permissions on NTFS Volumes | Security Permissions on NTFS Volumes |
|---|---|
| Administrator: Allow Full Control, Change, Read | Administrator: Full Control |
| User or Group: Allow Full Control, Change, Read | User or Group: Allow Read and Execute, Allow List Folder Contents |
2. Change the service account for the DLO Administration Service , as well as the SQL (DLO) services to the account that has either Local Admin or Domain Admin permission.
DLO Administration Service: Domain\<Domain Admin> or Domain\<Domain User> (with Local Admin rights)
DLO Maintenance Service: Local System
SQL SERVER (DLO): Domain\<Domain Admin> or Domain\<Domain User> (with Local Admin rights)
Please refer to the Related Documents section to find out additional information on permissions required by DLO service account.
Related Knowledge Base Articles
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