IMPORTANT: Prior to following the information in this article, ensure that the information in Article 100044372 has been reviewed and understood
Below are the steps to upgrade from earlier versions of Backup Exec in a CASO (CAS with MBEs) environment.
CAS UPGRADE
1. Make sure all updates for the current Backup Exec version are installed and up to date - on the CAS and all MBE servers
2. Login to the Backup CAS Server with the Backup Exec service account credentials.
3. Stop All Backup Exec services and SQL service for BKUPEXEC.
4. Take a backup of Data and Catalogs folder from “ X:\Program Files\Symantec\Backup Exec\” folder or “ X:\Program Files\Veritas\Backup Exec\” [X represents driver where Backup Exec is installed]
5. If custom reports are configured backup of “ X:\Program Files\Veritas\Backup Exec\Reports” will also need to be taken
6. Restart the SQL Service for BKUPEXEC and the Backup Exec Services.
7. Repeat steps 2 through 6 on all the MBE servers.
8. Disable Communications with all MBE servers from the Storage tab of CAS by right clicking on each MBES and choosing Disable Communication
9. Mount the ISO for the the Backup Exec installer onto the Backup Server
10. Double Click on Browser.exe (Due to security settings, some environments may require Browser.exe to be started using 'Run as Admin')
11. Click on Backup Exec option for upgrade or Fresh install
12. Click on I accept and click Next
13. Click on Local install for Upgrade or Fresh Install and click “Next”
14. Wait for the Environment Check to Complete
15. Enter the License Keys and click “Next”
16. Enter the Backup Exec Service account username and password and click “Next”
17. Click on Next and Install until you get the Migration Screen and wait for it to complete.
18. Once Migration is complete it should show “successful”, you can review the Migration report and click on “I Accept” and continue if all looks good.
19. Continue with the Upgrade Steps:
20. Once Upgrade or Install is complete, reboot if required or asked.
21. All your configuration should be available after the reboot.
22. After reboot once the CAS is up and if the setup has a Deduplication folder configured, it will be listed as “OFFLINE”.
23. In the alerts you will see the below alert which will indicate that the Deduplication folder is being converted to the new version 10 with estimated time
24. You will need to then check the PDDE conversion logs to verify if conversion was successful, located in “C:\Program Files\Symantec\Backup Exec\Logs” File name: “PDDE10 conversion log”
25. You will need at least 12% free space on the Drive that hosts the Deduplication folder for the conversion to complete successfully.
26. Once the conversion completes you will need to restart all Backup Exec services and the devices should now be online.
27. Make sure you upgrade all your remote agents and that can be done by right clicking on each server and clicking on update. At this stage only upgrade agents specifically backed up by the CAS and note that the remote servers may require a reboot after the upgrade and hence you can decide when and how you would like to upgrade the remote agents.
MBE Servers UPGRADE
Once CAS is upgraded you will then need to upgrade MBE servers one by one following the below steps
1. Mount the ISO for the Backup Exec installer on the MBE server
2 . Double Click on Browser.exe (Due to security settings, some environments may require Browser.exe to be started using 'Run as Admin')
3. Click on Backup Exec option for upgrade or Fresh install
4. Click on I accept and click Next
5. Click on Local install for Upgrade or Fresh Install and click “Next”
6. Wait for the Environment Check to Complete
7. Enter the License Keys and click “Next”
8. Enter the Backup Exec Service account username and password and click “Next”
9. Click on Next and Install until you get the Migration Screen and wait for it to complete.
10. Once Migration is complete, it should show “successful”, you can review the Migration report and click on “I Accept” and continue if all looks good.
11. Continue with the Upgrade Steps:
12. Once Upgrade or Install is complete, reboot if required or asked.
13. All your configuration should be available after the reboot.
14. After reboot once the MBE server is up and if there is a Deduplication folder configured, it will be listed as “OFFLINE”.
15. In the alerts you will see the below alert which will indicate that the Deduplication folder is being converted to the new version 10 with estimated time
16. You will need to then check the PDDE conversion logs to verify if conversion was successful, located in “C:\Program Files\Symantec\Backup Exec\Logs” File name: “PDDE10 conversion log”
17. You will need at least 12% free space on the Drive that hosts the Deduplication folder for the conversion to complete successfully.
18. Once the conversion completes you will need to restart all Backup Exec services and the devices should now be online.
19. Make sure you upgrade all your remote agents and that can be done by right clicking on each server and clicking on update. They may require a reboot after upgrade and hence you can decide when and how you would like to upgrade the remote agents.
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.