List of Anti-virus exclusions to configure for Backup Exec

Problem
 

This article provides a list of suggested anti-virus exclusions to configure on the Backup Exec server.
 

Solution
 

Exclude the following processes (if they are exist in the system) from the anti-virus installed on the Backup Exec server:

X:\Program Files\Symantec or Veritas\Backup Exec\beremote.exe
X:\Program Files\Symantec or Veritas\Backup Exec\beserver.exe
X:\Program Files\Symantec or Veritas\Backup Exec\bengine.exe
X:\Program Files\Symantec or Veritas\Backup Exec\benetns.exe
X:\Program Files\Symantec or Veritas\Backup Exec\pvlsvr.exe
X:\Program Files\Symantec or Veritas\Backup Exec\BackupExec.exe
X:\Program Files\Symantec or Veritas\Backup Exec\BkUpexec.exe
X:\Program Files\Symantec or Veritas\Backup Exec\backupexecmanagementservice.exe
X:\Program Files\Symantec or Veritas\Backup Exec\RemSrv64.exe
X:\Program Files\Symantec or Veritas\Backup Exec\bedbg.exe
X:\Program Files\Symantec or Veritas\Backup Exec\pdvfsservice.exe
X:\Program Files\Symantec or Veritas\Backup Exec\spad.exe
X:\Program Files\Symantec or Veritas\Backup Exec\spoold.exe
X:\Program Files\Symantec or Veritas\Backup Exec\mtstrmd.exe (Backup Exec 20.0 and above)
X:\Program Files\Symantec or Veritas\Backup Exec\VxLockdownServer.exe (Backup Exec 20.4 and above)
X:\Program Files\Symantec or Veritas\Backup Exec\ocsd.exe (Backup Exec 22 and above
X:\Program Files\Symantec or Veritas\Backup Exec\fips_proxy.exe (Backup Exec 22.2 and above)

 [X represents drive letter where Backup Exec is installed]
 

Exclude the following folder from the anti-virus installed on the Backup Exec server:
 

X:\Program Files\Symantec\Backup Exec\* or X:\Program Files\Veritas\Backup Exec\*  
X:\ProgramData\Symantec\CRF\* or X:\ProgramData\Veritas\CRF\*
X:\ProgramData\Symantec Shared\* or X:\ProgramData\Veritas Shared\*
X:\ProgramData\Symantec\* or X:\ProgramData\Veritas\*

(be sure to append * to the path once each path has been added)

 [X represents drive letter where Backup Exec is installed]

Exclude the following processes (if they are exist in the system) from the anti-virus installed on the remote servers:

X:\Program Files\Symantec or Veritas\Backup Exec\RAWS\beremote.exe
X:\Program Files\Symantec or Veritas\Backup Exec\RAWS\bedbg.exe
X:\Program Files\Symantec or Veritas\Backup Exec\RAWS\RemSrv64.exe
X:\Program Files\Symantec or Veritas\Backup Exec\RAWS\pdvfsservice.exe
X:\Program Files\Symantec or Veritas\Backup Exec\RAWS\mtstrmd.exe (Backup Exec 20.0 and above)
X:\Program Files\Symantec or Veritas\Backup Exec\RAWS\VxLockdownServer.exe (Backup Exec 20.4 and above)
X:\Program Files\Symantec or Veritas\Backup Exec\RAWS\ocsd.exe (Backup Exec 22 and above
X:\Program Files\Symantec or Veritas\Backup Exec\RAWS\fips_proxy.exe (Backup Exec 22.2 and above)

 [X represents drive letter where Backup Exec Remote agent is installed]

Exclusions on the Backup Exec server for the deduplication storage:

X:\BackupExecDeduplicationStorageFolder\** (X: is for the Dedupe Volume Drive letter)
\\.pdvfs
\Device\Pdvfs\*.*
\Device\Pdvfs\PdvfsRedirector\*.*

Possible Error Messages:
 

Exchange Backup
 

V-79-57344-65193 - The backup selection "Exchange Database" was not successfully processed for Granular Recovery Technology (GRT). The Database Recovery failed with Error '*Null*'

0xe00002f7 - Cannot extract mailbox messages from the Exchange backup

0xe000ff12 - A communications failure has occurred with an Exchange Store resource

V-79-57344-38721 - Failed to mount one or more virtual disk images

0x20 - The process cannot access the file because it is being used by another process

 

System State Backup
 

V-79-57344-65247 or 0xE000FEDF - A failure occurred reading an object.

Exceptions:

Backup- \\server01\System?State WARNING: "\\server01\System?State\System Files\System Files" is a corrupt file. This file cannot verify.
Verify- \\server01\System?State \\server01\System?StateWARNING: "System Files" is a corrupt file. This file cannot verify.

Backup Exec 22.2 onwards an Alert is raised to inform user about making these Antivirus exclusions for BE processes, files and folders.

Informational Event Log and Information Alert:
 

Event ID: 57345
Backup Exec Antivirus Exclusion Rule Information

You have created a new backup job. You must configure antivirus exclusion rules if you use an antivirus software in your Backup Exec environment, so that jobs can run without issues.