Veritas Velocity™ User's Guide
- Getting to know Velocity
- Setting up Velocity
- How to set up the Velocity Storage Server
- How to set up the Velocity Client
- Setting up the Velocity on-premises management server
- Upgrading Velocity
- Velocity Storage Server
- Users and roles
- Oracle database ingestion using Velocity
- How to use copy preparation to mask or sanitize sensitive data
- Oracle database ingestion using NetBackup CoPilot
- Microsoft SQL Server database ingestion using Velocity
- Database sources and copies
- About scheduling ingestions for a database source
- Retention periods for database sources and copies
- Sandboxes
- Database recovery
- Alerts and logs
- Managing the Velocity physical appliance
- Configuring network address settings on the Velocity physical appliance
- About WAN optimization on the Velocity physical appliance
- About the Veritas Remote Management Console on the Velocity physical appliance
- About Velocity physical appliance storage
- About users on the Velocity physical appliance
- About Velocity physical appliance checkpoints
- About factory reset on the Velocity physical appliance
- Configuring network address settings on the Velocity physical appliance
- Monitoring the Velocity physical appliance
- Velocity physical appliance security
- About Velocity physical appliance user account privileges
- About the Velocity physical appliance intrusion detection system
- About Velocity physical appliance operating system security
- Recommended IPMI settings on the Velocity physical appliance
- Best practices
- Troubleshooting
- Glossary
- Context-sensitive topics
- Section I. Velocity shell menu commands
- Introduction
- Appendix A. Main > Manage > Storage
- Appendix B. Main > Manage > Cloud
- Appendix C. Main > Manage > Software
- Appendix D. Main > Monitor
- Appendix E. Main > Network
- Appendix F. Main > Settings
- Appendix G. Main > Support
Name
Main > Settings > Alerts > CallHome — Use this command to add appliance-specific and customer-specific information for Veritas Technical Support. Veritas Technical Support uses this information when your appliance encounters an issue and you require assistance to resolve the issue.
SYNOPSIS
CallHome Disable
CallHome Enable
CallHome NBInventory Disable
CallHome NBInventory Enable
CallHome Registration Show
CallHome Show
CallHome Test
DESCRIPTION
Note:
This command only applies to the Veritas Velocity physical appliance.
The CallHome Registration Show command displays your appliance registration information and your contact information. The MyAppliance portal is the unified address where you register the appliance and edit registration details.
The email address that Veritas Technical Support uses to contact you and resolve issues
The address of the company and the phone number of the person to contact
Details for the proxy server
You can use the CallHome Enable and CallHome Disable commands to instruct the appliance whether or not to send the appliance health status to Veritas Technical Support. Veritas uses the health status to automatically open Support cases to resolve problems faster. The functionality is enabled by default.
OPTIONS
- CallHome Disable
This command disables the Call Home feature. Disabling Call Home also disables the Product Improvement Program.
- CallHome Enable
This command enables the Call Home feature. Enabling the feature lets you send the health status of the appliance to Veritas Technical Support. In case of any failure, Veritas Technical Support uses this information to resolve the issue.
- CallHome NBInventory Enable|Disable
These two commands do not apply to the Velocity Appliance product. You cannot enable or disable NBInventory on the appliance.
- CallHome Registration Show
Use this command to view registration details for the appliance. Use the MyAppliance portal to register your appliance and edit contact information.
- CallHome Show
Use this command to view the Call Home and proxy settings that are currently configured for your appliance.
- CallHome Test
Use this command to validate whether or not the appliance is able to send Call Home information to Veritas Technical Support.
EXAMPLES
The following is an example of the information that is displayed when you run the Settings > Alerts > CallHome Registration Show command.
Settings> Alerts> CallHome Registration Show Registration Information +--------------------------------+ | Contact Name |john | |------------------+-------------| | Email ID |john@abc.com | |------------------+-------------| | Contact Number |121 | |------------------+-------------| | Appliance Name |app | |------------------+-------------| | Company Name |Veritas | |------------------+-------------| |Street Name/Number|Ellis street | |------------------+-------------| | City |Mountain View| |------------------+-------------| | Zip/Pin |9999 | |------------------+-------------| | State |CA | |------------------+-------------| | Country |USA | +--------------------------------+
The following is an example of information that is displayed when you run the Settings > Alerts > CallHome Show command.
abc123.Alerts> CallHome Show CallHome and Proxy Settings +-----------------------------------------+ | CallHome State |Disabled | |-----------------+-----------------------| |NBINventory State|Disabled | |-----------------+-----------------------| | Proxy State |Disabled | |-----------------+-----------------------| | Tunnelling |Enabled | |-----------------+-----------------------| | Proxy Server |http://eng.example.com | |-----------------+-----------------------| | Proxy Port |443 | |-----------------+-----------------------| | Proxy UserName |admin | +-----------------------------------------+
Note:
NBInventory does not apply to the Velocity Appliance product.