Veritas Access Troubleshooting Guide
- Introduction
- General troubleshooting procedures
- About general troubleshooting procedures
- Viewing the Veritas Access log files
- About event logs
- About shell-activity logs
- Setting the CIFS log level
- Setting the NetBackup client log levels and debugging options
- Retrieving and sending debugging information
- Insufficient delay between two successive OpenStack commands may result in failure
- Monitoring Veritas Access
- Common recovery procedures
- About common recovery procedures
- Restarting servers
- Bringing services online
- Recovering from a non-graceful shutdown
- Testing the network connectivity
- Troubleshooting with traceroute
- Using the traceroute command
- Collecting the metasave image of a file system
- Replacing an Ethernet interface card (online mode)
- Replacing an Ethernet interface card (offline mode)
- Replacing a Veritas Access node
- Replacing a disk
- Speeding up replication
- Uninstalling a patch release or software upgrade
- Troubleshooting the Veritas Access cloud as a tier feature
- Troubleshooting Veritas Access installation and configuration issues
- Troubleshooting the LTR upgrade
- Troubleshooting Veritas Access CIFS issues
- Troubleshooting Veritas Access GUI startup issues
- Index
About the support user account
Generally, to access Veritas Access, you log into the management console with a Veritas Access user account. When you log in, you enter the Veritas Access command-line interface shell (CLI). The command-line options depend on the role that the user account is assigned.
In some cases, the troubleshooting techniques in this guide require access to the underlying Linux command line and additional support utilities. The support user account provides access to these utilities. The support user account must be enabled (the default).
When you log in as support, you can access logs and other files that reside outside the Veritas Access command-line interface.
Warning:
Use caution when executing commands as the support user. The support commands are intended for advanced users who are familiar with Veritas Access features and functions. If you have any questions about using these commands, contact your Veritas Technical Support representative for further guidance.