Veritas Access Troubleshooting Guide

Last Published:
Product(s): Access (7.4.2)
Platform: Linux
  1. Introduction
    1.  
      About troubleshooting
    2.  
      General tips for the troubleshooting process
    3.  
      General techniques for the troubleshooting process
    4.  
      About the support user account
    5.  
      Configuring the support user account
    6.  
      Using the support login
  2. General troubleshooting procedures
    1.  
      About general troubleshooting procedures
    2.  
      Viewing the Veritas Access log files
    3.  
      About event logs
    4.  
      About shell-activity logs
    5.  
      Setting the CIFS log level
    6.  
      Setting the NetBackup client log levels and debugging options
    7.  
      Retrieving and sending debugging information
    8.  
      Insufficient delay between two successive OpenStack commands may result in failure
  3. Monitoring Veritas Access
    1.  
      About monitoring Veritas Access operations
    2.  
      Monitoring processor activity
    3.  
      Generating CPU and device utilization reports
    4.  
      Monitoring network traffic
    5.  
      Exporting and displaying the network traffic details
  4. Common recovery procedures
    1.  
      About common recovery procedures
    2.  
      Restarting servers
    3. Bringing services online
      1.  
        Using the services command
    4.  
      Recovering from a non-graceful shutdown
    5.  
      Testing the network connectivity
    6.  
      Troubleshooting with traceroute
    7.  
      Using the traceroute command
    8.  
      Collecting the metasave image of a file system
    9.  
      Replacing an Ethernet interface card (online mode)
    10.  
      Replacing an Ethernet interface card (offline mode)
    11.  
      Replacing a Veritas Access node
    12.  
      Replacing a disk
    13. Speeding up replication
      1.  
        About synchronizing a replication job
      2.  
        Synchronizing an episodic replication job
    14.  
      Uninstalling a patch release or software upgrade
  5. Troubleshooting the Veritas Access cloud as a tier feature
    1.  
      Troubleshooting tips for cloud tiering
    2.  
      Issues when reading or writing data from the cloud tier
    3.  
      Log locations for checking for cloud tiering errors
  6. Troubleshooting Veritas Access installation and configuration issues
    1.  
      How to find the management console IP
    2.  
      Viewing the installation logs
    3.  
      Installation fails and does not complete
    4.  
      Excluding PCI IDs from the cluster
    5.  
      Cannot recover from root file system corruption
    6.  
      The storage disk list command returns nothing
  7. Troubleshooting the LTR upgrade
    1.  
      Locating the log files for troubleshooting the LTR upgrade
    2.  
      Troubleshooting pre-upgrade issues for LTR
    3.  
      Troubleshooting post-upgrade issues for LTR
  8. Troubleshooting Veritas Access CIFS issues
    1.  
      User access is denied on a CTDB directory share
  9. Troubleshooting Veritas Access GUI startup issues
    1.  
      Resolving GUI startup issues
  10.  
    Index

Issues when reading or writing data from the cloud tier

If you were able to successfully add the cloud service and the cloud tier, and if you encounter issues when reading or writing data from the cloud tier, perform the following troubleshooting steps.

To troubleshoot issues when trying to read or write data from the cloud tier

Test for PUT:

  • Upload an object testobj to cloud tier tier1 of file system fs1.
    [root@clus2_01 /]# /opt/VRTSnas/bin/cldiotest -w tier1 fs1 testobj 
"test_object_content"
Write: Length 19 return 19

Test for GET:

  • Download an object testobj present in cloud tier tier1 of fs1 to /testfile.
    [root@clus2_01 /]# /opt/VRTSnas/bin/cldiotest -d tier1 fs1 testobj 
/testfile
[root@testclus2_01 /]# cat /testfile
test_object_content

Test for HEAD:

  • Run this command.
    [root@clus2_01 /]# /opt/VRTSnas/bin/cldiotest -x tier1 fs1 testobj
Size 19 return 0

Test for bucket listing:

  • List all the objects present in tier tier1 of fs1.
    [root@clus2_01 /]# /opt/VRTSnas/bin/cldiotest -l tier1 fs1
testobj          19
testobj2        20
testobj3        20