Veritas NetBackup™ Virtual Appliance Getting Started Guide
- Product overview
- Preparing the initial deployment
- Deploying and configuring the appliance
- How to deploy and configure a NetBackup Virtual Appliance combined master and media server
- Using the vSphere Client to deploy a combined master and media server appliance
- Using the OVF Tool to deploy a combined master and media server appliance
- Performing the initial configuration on a NetBackup Virtual Appliance combined master and media server
- Completing the initial configuration of the NetBackup Virtual Appliance combined master and media server
- How to deploy and configure a NetBackup Virtual Appliance media server
- How to deploy and configure a NetBackup Virtual Appliance master server
- How to deploy and configure a NetBackup Virtual Appliance CloudCatalyst
- How to deploy and configure a NetBackup Virtual Appliance combined master and media server
- Post initial configuration procedures
- Introduction to the NetBackup Virtual Appliance Shell Menu
- Appendix A. Limitations and Operational Notes
- Appendix B. New features, enhancements, and changes
Operational Notes for the NetBackup Virtual Appliance 3.1.2 release
This chapter contains the topics that explain important aspects of NetBackup Virtual Appliance 3.1.2 operations that may not be documented elsewhere in the documentation.
Because NetBackup Virtual Appliance 3.1.2 installs NetBackup 8.1.2 software, the operational notes that apply to NetBackup 8.1.2 also apply to NetBackup Virtual Appliance 3.1.2. For more information on the operational notes for NetBackup, refer to the NetBackup 8.1.2 Release Notes. The NetBackup Release Notes are available from the NetBackup Documentation page on the Veritas Support website.
The following list contains the notes and the known issues that apply for this release:
If you use NetBackup OpsCenter, the information that displays for the NetBackup Virtual Appliance on the Appliance Hardware page does not apply. The collected hardware information displays as question marks or as error messages similar to the following:
No <part(s)> detected
All of this information can be disregarded.
The Settings > Alerts > CallHome Registration Show command is available in the NetBackup Virtual Appliance Shell Menu. However, the NetBackup Virtual Appliance is not currently supported for registration. Visit the MyAppliance portal to see the latest information about supported appliance models.
An appliance self-test fails if the log in banner heading or a single line in the login banner message contains only the following text:
ERROR:.The appliance login banner is not retained after you upgrade the appliance software version. To work around this issue, run the LoginBanner Show command before the upgrade and copy the login banner text. After the upgrade, run the LoginBanner Set command and use the copied text to set the same login banner.
If you attempt to create appliance users from multiple sessions simultaneously, the user creation may fail. If this issue occurs, retry the user creation for any users that failed.
Windows 7/8.1 clients cannot automatically access the appliance CIFS shares. To work around this issue, run the following command from a Windows command prompt on the client:
net use /user:admin \\appliance-name *, where appliance-name is the fully qualified domain name (FQDN) of the appliance.
Enter your appliance administrator password at the prompt.
Once you have run this command, the client is able to access the CIFS shares.
If you use a network protocol analyzer like ManageEngine or Wireshark and have SNMP configured on the appliance, the TimeTicks field on the appliance SNMP traps is incorrect.
For this release of NetBackup Virtual Appliance, Replication Director (RD) restores do not support dynamic multi-pathing (DMP) when the appliance is used as a backup or a recovery host.
The functionality of Active Directory (AD) user names is inconsistent, as described in the following scenarios:
NetBackup Virtual Appliance Shell Menu
This interface does not recognize Active Directory (AD) user names as case sensitive.
NetBackup Java Console
This interface does recognize Active Directory (AD) user names as case sensitive. When you enter these user names with all lowercase letters, access to the NetBackup Administrator's Console is granted. If you enter these user names with any or all uppercase letters, access to the NetBackup Backup, Archive, and Restore interface is granted.
The Main > Settings > Security > Authentication > LDAP > Certificate set path name command in the NetBackup Virtual Appliance Shell Menu does not allow any certificate path names that contain dashes.
When you attempt to copy a software update to the share directory, do not initiate any other commands until the copy finishes. If you run a command during the copy process, you may see that the software update is listed and available. However, if you install that software update, it can fail.
If you receive an email stating "No license exists" during the initial configuration of a media server, you can safely disregard the email. The email is sent during host name configuration. The license key file is renamed when it is modified with the new host name, and the alert mechanism cannot locate the license temporarily. When the configuration completes, the license is set correctly. You can check the license key with the Main > Manage > License > List command in the NetBackup Virtual Appliance Shell Menu.
The NetBackup CloudCatalyst Appliance Configuration Wizard fails if you reuse cloud storage server configuration details that do not include a region.
When you reuse a service host in step "[2a/5 oo---] Cloud storage region," the service host displays with a region even if you did not specify a region when you created the previous cloud storage server. When there is no region, the configuration wizard incorrectly displays the cloud instance name as the region name. If you select this region, the wizard eventually fails to configure the cloud storage server and the following error is displayed:
[Error] Unable to add the cloud storage server to the cloud instance 'abc123.company.com'. Please factory reset the appliance and retry the configuration. [Error] Unable to create the cloud storage server on the appliance. The appliance may be unconfigurable. Please factory reset the appliance and retry the configuration. [Error] Please retry the role configuration. If the problem persists, contact Veritas Technical Support.
For more details and a workaround for this issue, refer to the Technote 100039991.
This release does not support pure IPv6. However, IPv6 is supported for dual stack networks.
Password changes for remote users, such as LDAP or AD users, cannot be changed from the NetBackup Virtual Appliance Shell Menu. Passwords for remote users must be changed from the server on which they reside.
If IPSec functionality is configured on any appliance that you plan to upgrade, the IPsec certificates may not be retained after the upgrade has completed. To avoid this issue, you must export the IPsec certificates before upgrading those appliances.
After the preflight check has completed successfully and you respond with yes to begin the upgrade, the following question appears:
This software update requires a reboot of the appliance after the installation process completes. Do you want to continue? (yes/no)
If your response is no, the following message may appear:
[Error] Failed to move the NetBackup Appliance Directory service to Configuration partition.
This issue can occur with upgrades to software versions 3.1.2 and earlier. To resolve this issue, contact Veritas Support and refer the representative to article 100044013 for details.