NetBackup™ Web UI VMware Administrator's Guide

Last Published:
Product(s): NetBackup (8.2)
Platform: Linux,UNIX,Windows
  1. Introducing the NetBackup web user interface
    1.  
      About the NetBackup web user interface
    2.  
      Terminology
    3.  
      Sign in to the NetBackup web UI
  2. Managing VMware servers
    1.  
      Add VMware servers
    2.  
      Validate and update VMware server credentials
    3.  
      Browse VMware servers
    4.  
      Remove VMware servers
    5.  
      Create an intelligent VM group
    6.  
      Remove an intelligent VM group
    7.  
      Add a VMware access host
    8.  
      Remove a VMware access host
    9.  
      Discover VMware server assets manually
    10.  
      VMWARE_AUTODISCOVERY_INTERVAL option for NetBackup servers
  3. Protecting VMs
    1.  
      Protect VMs or intelligent VM groups
    2. Custom protection settings for an asset
      1.  
        Exclude disks from backups
      2.  
        Snapshot retry options
    3.  
      Remove protection from VMs or intelligent VM groups
    4.  
      View the protection status of VMs or intelligent VM groups
  4. VM recovery and instant access
    1.  
      Create an instant access VM
    2.  
      Restore files and folders from a VM backup image
    3.  
      Download files and folders from a VM backup image
    4.  
      Things to consider before you use the instant access feature
    5.  
      Recover a VM
    6.  
      About VMware agentless restore
    7.  
      Prerequisites and limitations of VMware agentless restores
    8.  
      Recover files and folders with VMware agentless restore
  5. Troubleshooting VM recovery
    1.  
      Errors encountered when adding VMware servers
    2.  
      Errors encountered when browsing VMware servers
    3.  
      Errors encountered when you review Status for a newly discovered VM
    4.  
      Error encountered when downloading files from an instant access VM
    5.  
      Troubleshooting issues with backups and restores of excluded virtual disks
    6.  
      Restore fails for a virtual machine with multiple datastores
    7.  
      Errors encountered when you change the recovery destination

Error encountered when downloading files from an instant access VM

The following table describes the problems that may occur when you download individual files from an instant access VM.

Table: Errors in downloading files

Error message or cause

Explanation and recommended action

Chrome: This site can't be reached

Firefox: Server not found

Edge: Hmmm…can't reach this page

This error can occur for any of the following reasons:

  • The web UI is unable to access the NetBackup media server with the name or IP address that the NetBackup master server uses to connect to that media server.

    For example: If the master server connects to the media server using MSserver1.veritas.com, the web UI must also be able to reach MSserver1.veritas.com. If the master server uses a short name for the media server such as MSserver1, the web UI must be able to reach https://MSserver1/...

    Recommended action: Verify that the master server and the web UI use the same name or IP address to access the media server (check the hosts file). For example: If the master server uses the media server's short name, add the media server's short name and IP address to the hosts file of the PC or other host where the web UI is running.

    The hosts file location on Windows:

    C:\Windows\System32\drivers\etc\hosts

    The hosts file location on UNIX or Linux:

    /etc/hosts

  • The web UI is unable to access the NetBackup media server because that server is behind a firewall.

    Recommended action: Contact the NetBackup security administrator.