Veritas NetBackup™ OpsCenter Administrator's Guide

To gather troubleshooting data for OpsCenter Server on Windows

1. Run the following command to execute the support script for OpsCenter Server:

   INSTALL_PATH\OpsCenter\server\bin\opsCenterSupport.bat

   Note:

   The following is the default directory location on Windows computers.

2. The script then prompts the following questions:

   Do you want to collect configuration files? [y/n] y

   Do you want to collect application log files? [y/n] y

   Do you want to collect OpsCenter GUI <147> log files? [y/n] y

   Do you want to collect OpsCenter Server <148> log files? [y/n] y

   Do you want to collect db log files? [y/n] y

   Do you want to collect WebServer log files? [y/n] y

   Do you want to collect setEnv file? [y/n] y

   Do you want to collect database files? [y/n] y

   If this is an upgrade scenario, do you want to collect 
   old database and log files? [y/n]  y

   If this is an install scenario, do you want to collect 
   installation lzgs? [y/n]  y

   Answer y or n based on your preferences.

3. This script collects system information and OpsCenter configuration information based on your preferences. It then compresses all this information in a file that is called Support.zip. You can use OpsCenter and run the support script in the background.

   Note:

   Adding log files and OpsCenter database files can increase the file size of the resulting Support.zip file.

4. The Support.zip file is stored in the following directory:

   INSTALL_PATH\OpsCenter\server\temp\support

To gather troubleshooting data for OpsCenter Agent on Windows

1. Run the following command to execute the support script for OpsCenter Agent:

   INSTALL_PATH\OpsCenter\Agent\bin\opsCenterAgentSupport.bat

   Note:

   This is the default directory location on Windows computers.

2. The script stops the OpsCenter Agent service and then collects the OpsCenter Agent logs. It then collates this information in a Support.zip file.
3. This zip file is stored in the following directory:

   INSTALL_PATH\OpsCenter\Agent\temp\support

4. After the Support.zip file is created, the script starts the OpsCenter Agent service.

To gather troubleshooting data for the OpsCenter Server on UNIX

1. Run the following commands to execute the support scripts for OpsCenter Server:

   <INSTALL_PATH>/SYMCOpsCenterServer/bin/opsCenterSupport.sh

2. The script then prompts the following questions:

   Do you want to collect configuration files? [y/n] y

   Do you want to collect application log files? [y/n] y

   Do you want to collect OpsCenter GUI <147> log files? [y/n] y

   Do you want to collect OpsCenter Server <148> log files? [y/n] y

   Do you want to collect db log files? [y/n] y

   Do you want to collect WebServer log files? [y/n] y

   Do you want to collect setEnv file? [y/n] y

   Do you want to collect database files? [y/n] y

   If this is an upgrade scenario, do you want to collect old 
   database and log files? [y/n]  y

   If this is an install scenario, do you want to collect
   installation logs? [y/n]  y

   Answer y or n based on your preferences.

3. This script collects system information and OpsCenter configuration information based on your preferences. It then collates all this information in a support.zip file. You can use OpsCenter and run the support script in the background.

   Note:

   Adding log files and OpsCenter database files can increase the file size of the resulting support.zip.

4. The support.zip file is stored in the following directory:

   <INSTALL_PATH>/SYMCOpsCenterServer/temp/support