Backup Exec 20.2 Administrator's Guide

Last Published:
Product(s): Backup Exec (20.2)
  1. Introducing Backup Exec
    1.  
      About Backup Exec
    2.  
      How Backup Exec works
  2. Installation
    1.  
      About the Backup Exec installation process and licensing options
    2.  
      Backup Exec preinstallation checklist
    3.  
      Running the Environment Check before installing or upgrading Backup Exec
    4.  
      Microsoft SQL Server Express Edition components installed with Backup Exec
    5.  
      System requirements for Backup Exec
    6.  
      Installing Backup Exec by using the Installation Wizard
    7.  
      Installing additional agents and features to the local Backup Exec server
    8.  
      Push-installing Backup Exec to remote computers
    9. Methods for installing the Agent for Windows
      1.  
        Push-installing the Agent for Windows to remote computers
      2.  
        Installing updates to the Agent for Windows on remote computers
      3.  
        Installing the Agent for Windows in an Active Directory network
      4. Using a command prompt to install the Agent for Windows on a remote computer
        1.  
          Using a command prompt to uninstall the Agent for Windows from a remote computer
      5. Using a command script to install the Agent for Windows
        1.  
          Using a command script to uninstall the Agent for Windows
    10. Installing the Remote Administrator
      1.  
        Installing the Remote Administrator using the command line
      2.  
        Running the Remote Administrator
    11. Installing Backup Exec using the command line (silent mode)
      1.  
        Command line switches for silent mode installation of Backup Exec
      2.  
        Creating and using installation parameter files
    12.  
      About the installation log
    13.  
      Viewing the Installation Summary Report
    14.  
      Repairing Backup Exec
    15.  
      Updating Backup Exec with Veritas Update
    16.  
      Viewing installed updates
    17.  
      Uninstalling Backup Exec updates
    18.  
      Viewing license information
    19. Backup Exec license contract information
      1.  
        Updating expired license contracts
      2.  
        Managing license contract customer numbers
    20. About upgrading to Backup Exec
      1.  
        Upgrade checklist for Backup Exec
      2.  
        Using the Migration Report to determine how existing jobs changed after an upgrade from a previous version of Backup Exec
    21.  
      Post-installation tasks
    22.  
      Uninstalling Backup Exec
    23.  
      Uninstalling Backup Exec using the command line
    24.  
      Uninstalling Backup Exec features from the local Backup Exec server
  3. Getting Started
    1.  
      About the Backup Exec Administration Console
    2.  
      Displaying the version information for Backup Exec
    3.  
      Locking and unlocking the Backup Exec Console
    4.  
      How to sort, filter, and copy information on the Backup Exec Administration Console
    5.  
      Customizing views on the Backup Exec Administration Console
    6.  
      Configuring the Home tab
    7.  
      Configuring the RSS Reader
    8.  
      Creating a disaster preparation plan (DPP)
    9.  
      Getting started with backups
  4. Backups
    1.  
      How to prepare for your first backup with Backup Exec
    2.  
      Improving backup performance in Backup Exec
    3.  
      Troubleshooting backup performance
    4.  
      Required user rights for backup jobs
    5.  
      About the list of servers on the Backup and Restore tab
    6.  
      Adding servers that you want to back up to the list of servers on the Backup and Restore tab
    7.  
      Removing servers from the list of servers on the Backup and Restore tab
    8.  
      Creating a server group
    9.  
      Hiding or viewing server groups on the Backup and Restore tab
    10.  
      Adding servers to a server group
    11.  
      Removing servers from a server group
    12.  
      Editing a server group
    13.  
      Moving servers to the Retired Servers server group
    14.  
      Moving retired servers back to the All Servers server group
    15.  
      Removing server groups from Backup Exec
    16. Backing up data
      1.  
        How Backup Exec backs up and restores volumes that are enabled for deduplication in Windows
      2.  
        How Backup Exec backs up and restores Microsoft Virtual Hard Disk (vhd) files
    17.  
      About selecting data to back up
    18.  
      Changing the order in which backup sources are backed up
    19.  
      Excluding files from backups
    20.  
      Including specific files with a backup job's backup selections
    21.  
      About backing up critical system components
    22.  
      Backup Exec Shadow Copy Components file system
    23.  
      Backup methods in Backup Exec
    24.  
      Configuring backup methods for backup jobs
    25.  
      How Backup Exec determines if a file has been backed up
    26.  
      Configuring Backup Exec to automatically delete files after a backup
    27.  
      Configuring network options for backup jobs
    28.  
      Running the next scheduled backup job before its scheduled time
    29.  
      Editing backup definitions
    30.  
      Testing credentials for backup sources
    31.  
      Replacing the credentials for a backup source
    32.  
      Creating new credentials for a backup source
    33.  
      Deleting retired or unused backup sources from the Credentials pane
    34.  
      How job scheduling works in Backup Exec
    35.  
      Including a specific date in the schedule for a backup job
    36.  
      Preventing backup jobs from running on a specific date
    37.  
      Viewing all scheduled backup jobs on a calendar
    38.  
      Adding a stage to a backup definition
    39.  
      Editing a stage
    40.  
      Duplicating backup sets or a job history manually
    41.  
      Running a test run job manually
    42.  
      Verifying backed up data manually
    43.  
      Copying data from a virtual tape library to a physical tape device using DirectCopy to tape
  5. Restores
    1.  
      Methods for restoring data in Backup Exec
    2.  
      Searching for data to restore
    3.  
      Restoring data from a server, a backup set, a backup job, or a storage device
    4.  
      Restoring file system data
    5.  
      Performing a complete online restore of a Microsoft Windows computer
    6.  
      Restoring System State
    7.  
      Installing a new Windows Server domain controller into an existing domain by using a redirected restore
    8.  
      Restoring Backup Exec Shadow Copy Components
    9.  
      Restoring utility partitions or Unified Extensible Firmware Interface system partitions
    10.  
      About restoring encrypted data
    11.  
      About restoring NetWare SMS volume backups to non-SMS volumes with Backup Exec
    12.  
      Canceling a restore job
    13. How Backup Exec catalogs work
      1.  
        Configuring default options for catalogs
      2.  
        Moving the Backup Exec catalogs to a new directory
    14.  
      Cataloging backup sets
  6. Job management and monitoring
    1.  
      How to monitor and manage jobs in Backup Exec
    2. About the Job Monitor
      1.  
        Viewing job activity details for active jobs
      2.  
        Canceling an active job
      3.  
        Holding jobs
      4.  
        Removing the hold on jobs
      5.  
        Holding the job queue
      6.  
        Removing the hold on the job queue
      7.  
        Running a scheduled job immediately
      8.  
        Changing the priority for a scheduled job
      9.  
        Deleting scheduled jobs
    3. About the Job History
      1.  
        Viewing the history of a job
      2.  
        Deleting a job from the Job History
      3.  
        Running a job from the Job History
    4. Viewing the job log
      1.  
        Finding text in the job log
      2.  
        Printing the job log
      3.  
        Saving the job log
      4.  
        Linking from the job log to the Veritas Technical Support website
      5.  
        How to use job logs with vertical applications
      6.  
        Configuring default job log options
    5. Error-handling rules for failed or canceled jobs
      1.  
        Creating a custom error-handling rule
      2.  
        Enabling or disabling error-handling rules
      3.  
        Deleting a custom error-handling rule
      4.  
        Enabling an error-handling rule for a failed job
      5.  
        Custom error-handling rule for recovered jobs
      6.  
        About the cluster failover error-handling rule
    6.  
      List of job statuses in Backup Exec
    7.  
      Setting job status and recovery options
  7. Alerts and notifications
    1.  
      Alerts and notifications in Backup Exec
    2.  
      Where to find alerts in Backup Exec
    3. Enabling active alerts and alert history to display on the Home tab
      1.  
        Active alerts properties
    4.  
      Viewing the alert history for a server or a storage device
    5.  
      Deleting an alert from alert history
    6.  
      Copying alert text to a document or email
    7.  
      Filtering alerts
    8.  
      Viewing the job log from an alert
    9.  
      Responding to active alerts
    10.  
      Clearing all informational alerts manually
    11.  
      Setting up notification for alerts
    12.  
      Configuring email or text message notification for alerts
    13.  
      Adding recipients for notification
    14. Adding a recipient group for alert notifications
      1.  
        Removing a recipient from a group
    15.  
      Disabling email or text message alert notification for a recipient
    16.  
      Editing recipient notification properties
    17.  
      Deleting recipients
    18.  
      Configuring alert categories
    19.  
      Assigning recipients to receive notifications for specific alert categories
    20. Sending a notification when a job completes
      1.  
        Notification options for jobs
    21.  
      Disabling notifications for a specific alert category
    22.  
      Configuring default alert settings
    23.  
      Enabling or disabling pop-up alerts
    24. SNMP traps for Backup Exec alerts
      1.  
        Installing and configuring the SNMP system service
      2.  
        Installing the Windows Management Instrumentation performance counter provider
      3.  
        Installing the Windows Management Instrumentation provider for SNMP
      4.  
        Uninstalling the Windows Management Instrumentation performance counter provider
      5.  
        Uninstalling the Windows Management Instrumentation provider for SNMP
  8. Disk-based and network-based storage
    1.  
      Features and types of disk-based storage and network-based storage
    2.  
      Storage trending statuses for disk storage and virtual disks
    3.  
      Setting low disk space thresholds on disk-based storage
    4. Configuring disk storage
      1.  
        Changing the location of a disk storage device
      2.  
        Editing disk storage properties
    5.  
      How to restore data from a reattached or reinserted disk-based storage device
    6. Configuring disk cartridge storage
      1.  
        Editing disk cartridge properties
      2.  
        Editing disk cartridge media properties
    7.  
      How data lifecycle management (DLM) deletes expired backup sets on disk-based storage
    8. Backup sets
      1.  
        Changing the expiration date of backup sets on disk-based storage
      2.  
        Retaining backup sets on disk-based storage to prevent them from expiring
      3.  
        Releasing retained backup sets on disk-based storage
      4.  
        Viewing the contents or properties of backup sets
  9. Cloud-based storage devices
    1.  
      About cloud-based storage devices
    2. Amazon S3 cloud-based storage
      1.  
        Requirements for configuring an Amazon S3 cloud-based storage device
      2.  
        Configuring storage for Amazon cloud storage
    3. Google cloud-based storage
      1.  
        Requirements for configuring a Google cloud-based storage device
      2.  
        Configuring storage for Google cloud storage
    4. Microsoft Azure cloud-based storage
      1.  
        Requirements for configuring a Microsoft Azure cloud-based storage device
      2.  
        Configuring storage for Microsoft Azure cloud storage
    5. Private cloud-based storage
      1.  
        Requirements for configuring a private cloud-based storage device
      2.  
        Creating a cloud instance for a private cloud
      3.  
        Configuring storage for a private cloud-based storage device
      4.  
        Viewing and editing existing cloud instances for a private cloud
      5.  
        Deleting a cloud instance for a private cloud
    6. About S3-Compatible Cloud Storage
      1.  
        Configuring S3-Compatible Cloud Storage with Backup Exec
    7.  
      Editing the properties of a cloud-based storage device
    8.  
      Best practices for using cloud-based storage
    9.  
      Changing default cloud storage settings
    10. About the Backup Exec™ CloudConnect Optimizer
      1. Configuring the Backup Exec™ CloudConnect Optimizer
        1.  
          Editing the CloudConnect Optimizer job
        2.  
          Deleting the CloudConnect Optimizer job
  10. Legacy backup-to-disk folders
    1. Legacy backup-to-disk folders
      1.  
        Changing the name or description of a legacy backup-to-disk folder
      2.  
        Changing the buffered read setting for a legacy backup-to-disk folder
      3.  
        Changing the location of a legacy backup-to-disk folder
      4.  
        Recreating a legacy backup-to-disk folder and its contents
      5.  
        Restoring data from a legacy backup-to-disk folder
  11. Tape storage
    1.  
      Support for tape drives and robotic libraries
    2.  
      Adding or replacing devices with the Hot-swappable Device Wizard
    3.  
      Installing tape device drivers
    4.  
      Editing tape drive properties
    5.  
      Viewing tape drive statistics
    6. Robotic libraries in Backup Exec
      1.  
        Requirements for setting up robotic library hardware
      2.  
        Inventorying robotic libraries when Backup Exec services start
      3.  
        Configuring barcode rules for a robotic library
      4.  
        Initializing a robotic library when the Backup Exec service starts
      5.  
        Defining a cleaning slot
      6.  
        Editing robotic library properties
    7. Creating robotic library partitions
      1.  
        Adding or removing tape drives in a robotic library partition
      2.  
        Reassigning a slot base number for robotic libraries
      3.  
        Editing robotic library slot properties
      4.  
        Removing or reconfiguring robotic library partitions
    8. Managing tapes
      1.  
        Default media sets
      2.  
        Overwrite protection periods and append periods in media sets
      3. Creating media sets for tapes
        1.  
          Editing media set properties
      4.  
        Changing the overwrite protection period or the append period for a media set
      5.  
        Changing the name and description of a media set
      6.  
        Changing the media vault or vaulting periods for a media set
      7.  
        Deleting a media set
      8.  
        Renaming a media set
      9.  
        Media overwrite protection levels for tape media
      10.  
        Overwriting allocated or imported tape media
      11.  
        How Backup Exec searches for overwritable media in tape drives
      12.  
        Viewing tapes that are used by a job
    9. Labeling tape media
      1.  
        About labeling imported tape media
      2.  
        How barcode labels become media labels for tapes
      3.  
        Renaming a tape media label
    10.  
      How WORM media is used in Backup Exec
    11. Default media vaults
      1. Changing the name or description of a media vault
        1.  
          Media vault properties
      2.  
        Creating media vault rules to move tape media to and from media vaults
      3.  
        Updating the tape media location in media vaults
      4.  
        Deleting a media vault
      5.  
        Moving tape media to a vault
    12.  
      Retiring damaged tape media
    13.  
      Deleting tape media
    14.  
      Erasing tape or disk cartridge media
    15.  
      About cataloging tape or disk cartridge media that contains encrypted backup sets
    16.  
      Associating tape media with a media set
    17.  
      Editing tape media properties
    18.  
      Tape media rotation strategies
  12. Storage device pools
    1.  
      Creating storage device pools
    2.  
      Specifying a default selection method for a device in a storage device pool
    3.  
      Viewing jobs, job histories, and active alerts for a storage device pool
    4.  
      Adding or removing devices in a storage device pool
  13. Storage operations
    1.  
      About storage operation jobs
    2.  
      Storage tab overview in Backup Exec
    3.  
      Using the Configure Storage wizard
    4.  
      Viewing details for multiple storage devices
    5.  
      Sending a notification when a scheduled storage operation job completes
    6.  
      Scheduling a storage operation job
    7.  
      Editing global settings for storage
    8.  
      Sharing storage devices
    9.  
      Deleting a storage device
    10.  
      Changing the state of a storage device to online
    11.  
      Renaming a storage device
    12.  
      Viewing jobs, job histories, backup sets, and active alerts for storage devices
    13.  
      Cataloging a storage device
    14.  
      Scanning a storage device
    15.  
      Inventorying a storage device
    16.  
      Inventorying and cataloging a storage device
    17.  
      Pausing and unpausing a storage device
    18.  
      Disabling and enabling a storage device
    19.  
      Initializing a robotic library
    20.  
      Formatting a tape as a WORM tape
    21.  
      Retensioning a tape
    22.  
      Formatting a tape in a tape drive
    23.  
      Ejecting media from a disk cartridge or tape drive
    24.  
      Cleaning a robotic library drive
    25.  
      Importing media to Backup Exec
    26.  
      Exporting media and expired media
    27.  
      Locking and unlocking the robotic library's front portal
    28.  
      Backup Exec server and storage device states
  14. Conversion to virtual machines
    1.  
      How conversion of physical computers to virtual machines works in Backup Exec
    2.  
      Requirements for conversion to virtual machine jobs
    3.  
      Converting to a virtual machine simultaneously with a backup job
    4.  
      Converting to a virtual machine after a backup job
    5.  
      Adding a conversion to virtual machine stage to a backup job
    6.  
      Converting to a virtual machine from a point in time
    7.  
      Creating a one-time conversion to a virtual machine
    8.  
      Setting default options for conversion to virtual machine jobs
  15. Configuration and settings
    1.  
      Changing default backup job settings
    2.  
      Configuring schedules for backup jobs
    3.  
      Configuring storage options for backup jobs
    4.  
      Configuring automatic test run jobs for backup jobs
    5.  
      Configuring automatic verify operations for backup jobs
    6.  
      Configuring Instant GRT and full catalog options to improve backup performance for GRT-enabled jobs
    7.  
      Configuring Advanced Open File options for backup jobs
    8.  
      Configuring checkpoint restart
    9.  
      Configuring pre/post commands for backup jobs
    10.  
      Configuring file and folder options for backup jobs
    11.  
      Setting default schedule options for rule-based jobs and run now jobs
    12.  
      Excluding dates from the backup schedule for all backups
    13.  
      Removing dates from the list of excluded dates
    14.  
      Exporting a list of dates that are excluded from all backups to another server
    15.  
      Changing the default preferences
    16.  
      Configuring the default setting for backing up multiple servers or applications
    17.  
      Configuring database maintenance and security
    18.  
      Exporting the Backup Exec Database encryption key
    19.  
      Refreshing Backup Exec Database encryption keys
    20.  
      Configuring encryption for the connection to the Backup Exec Database
    21.  
      Scheduling Backup Exec to check logon accounts
    22.  
      Configuring Backup Exec to discover data to back up
    23.  
      Adding discovered servers to the list of servers in Backup Exec
    24.  
      Backup networks
    25.  
      Changing network and security options for Backup Exec
    26. Using Backup Exec with firewalls
      1.  
        Backup Exec ports
      2.  
        Backup Exec listening ports
      3.  
        About enabling a SQL instance behind a firewall
    27.  
      Using encryption with Backup Exec
    28.  
      Encryption key management
    29.  
      Creating encryption keys
    30.  
      Replacing an encryption key
    31.  
      Deleting encryption keys
    32.  
      Granular Recovery Technology
    33.  
      Setting default Granular Recovery Technology (GRT) options
    34.  
      DBA-initiated job templates
    35.  
      Creating DBA-initiated job templates
    36.  
      Editing DBA-inititated job templates
    37. Deleting DBA-initiated job templates
      1.  
        Storage options for DBA-initiated jobs
      2.  
        General options for DBA-initiated jobs
      3.  
        Network options for DBA-initiated jobs
      4.  
        Duplicate job settings for DBA-initiated jobs
    38.  
      Configuring settings for Veritas™ Information Map
    39. Backup Exec logon accounts
      1.  
        Creating a Backup Exec logon account
      2.  
        Editing a Backup Exec logon account
      3.  
        Changing the password for a Backup Exec logon account
      4.  
        Replacing a Backup Exec logon account
      5.  
        Deleting a Backup Exec logon account
      6.  
        Changing your default Backup Exec logon account
      7.  
        Creating a new Backup Exec System Logon Account
      8.  
        Copying logon account information to another Backup Exec server
      9.  
        Testing logon accounts
    40.  
      Starting and stopping Backup Exec services
    41.  
      Changing the credentials for a service account
    42.  
      Changing startup options for Backup Exec services
    43.  
      Configuring audit logs
    44.  
      Viewing the audit log
    45.  
      Removing entries from the audit log
    46.  
      Saving an audit log to a text file
    47.  
      Copying configuration settings to another Backup Exec server
    48.  
      Viewing server properties
    49.  
      Configuring default backup settings
  16. Reports
    1.  
      Reports in Backup Exec
    2.  
      Running a report now
    3.  
      Scheduling a report
    4. Creating a custom report
      1.  
        Adding or removing fields on a custom report
      2.  
        Changing filters for a custom report
      3.  
        Changing the way data is grouped or sorted in a custom report
      4.  
        Changing graph options in custom reports
      5.  
        Previewing custom reports
      6.  
        Copying a custom report
    5.  
      Saving a report
    6.  
      Printing a report from the Backup Exec Report Viewer
    7.  
      Viewing completed reports
    8.  
      Editing a report
    9.  
      Re-running a completed report
    10.  
      Deleting a report
    11.  
      Setting defaults for standard and custom reports
    12.  
      Viewing report properties
    13. List of Backup Exec standard reports
      1.  
        Alert History report
      2.  
        Alert History By Backup Exec Server report
      3.  
        Audit Log report
      4.  
        Backup Job Success Rate report
      5.  
        Backup Recommendations report
      6.  
        Backup Resource Success Rate report
      7.  
        Backup Sets by Media Set report
      8.  
        Backup Size By Resource report
      9.  
        Cloud Storage Summary report
      10.  
        Daily Device Utilization report
      11.  
        Deduplication Device Summary report
      12.  
        Deduplication Summary report
      13.  
        Device Summary report
      14.  
        Disk Storage Summary report
      15.  
        Error-Handling Rules report
      16.  
        Event Recipients report
      17.  
        Failed Backup Jobs report
      18.  
        Jobs Summary report
      19.  
        Managed Backup Exec Servers report
      20.  
        Media Audit report
      21.  
        Media Errors report
      22.  
        Media Required for Recovery report
      23.  
        Media Summary report
      24.  
        Media Vault Contents report
      25.  
        Move Media to Vault report
      26.  
        Operations Overview report
      27.  
        Overnight Summary report
      28.  
        Problem Files report
      29.  
        Recently Written Media report
      30.  
        Recovery Ready Validation Summary
      31.  
        Resource Protected Recently report
      32.  
        Resource Risk Assessment report
      33.  
        Restore Set Details by Resource report
      34.  
        Retrieve Media from Vault report
      35.  
        Robotic Library Inventory report
      36.  
        Scheduled Server Workload report
      37.  
        Scratch Media Availability report
      38.  
        Test Run Results report
  17. Instant Cloud Recovery
    1.  
      About Instant Cloud Recovery
    2.  
      Instant Cloud Recovery tab overview in Backup Exec
    3.  
      Requirements to configure Instant cloud recovery in Backup Exec
    4. Preconfigurations to be completed in the Azure portal
      1.  
        Prepare VMware or Hyper-V infrastructure
    5.  
      How to configure Azure resources
    6.  
      How to view error details
    7.  
      How to view configuration details
    8.  
      How to view virtual machine details
    9.  
      How to manually refresh the view of virtual machines
    10.  
      How to enable replication for virtual machines
    11.  
      How to manage replication for virtual machines
    12.  
      How to manage failover for a virtual machine
    13.  
      How to change the Subscription or Recovery Services Vault
    14.  
      How to prepare a new infrastructure
    15.  
      How to remove a configured Azure resource from Backup Exec
    16.  
      How to renew the Backup Exec certificate
  18. Troubleshooting Backup Exec
    1.  
      Troubleshooting hardware-related issues in Backup Exec
    2.  
      Troubleshooting robotic libraries and tape drives
    3.  
      How to get more information about alerts and error messages
    4.  
      Troubleshooting backup issues in Backup Exec
    5. Troubleshooting failed components in the SAN
      1.  
        Troubleshooting offline storage devices in a SAN
      2.  
        Finding hardware errors in a SAN
      3.  
        Resetting the SAN
      4.  
        Bringing storage devices online after an unsafe device removal event in a SAN
    6.  
      Troubleshooting installation issues in Backup Exec
    7.  
      Troubleshooting Instant Cloud Recovery issues in Backup Exec
    8.  
      How to improve Backup Exec's performance
    9.  
      Accessing Veritas Online
    10.  
      Searching the Veritas Knowledge Base
    11.  
      Contacting Backup Exec Technical Support
    12.  
      Using Remote Assistance
    13.  
      Managing your Backup Exec support cases
    14.  
      About Backup Exec diagnostic tools
    15.  
      Running the Veritas QuickAssist Help Tool
    16. Generating a diagnostic file for troubleshooting Backup Exec
      1.  
        Command line switches for a diagnostic file
    17.  
      Running the begather utility to troubleshoot Backup Exec components on Linux servers
    18.  
      Using the Backup Exec Debug Monitor for troubleshooting
    19.  
      About the Backup Exec debug tool
  19. Using Backup Exec in cluster environments
    1.  
      About Backup Exec and clusters
    2.  
      Requirements for clustering Backup Exec in a Microsoft Cluster Server environment
    3.  
      How Backup Exec works in a Microsoft Cluster Server environment
    4.  
      Requirements for installing Backup Exec on a Microsoft Cluster Server
    5.  
      Installing Backup Exec on a Microsoft Cluster Server
    6.  
      Upgrading Backup Exec on a Microsoft cluster
    7.  
      Installing additional Backup Exec features on a Microsoft cluster
    8.  
      Uninstalling Backup Exec from a Microsoft cluster
    9.  
      Creating storage device pools for Microsoft Cluster Servers
    10.  
      Specifying a different failover node
    11.  
      Designating a new central administration server in a Microsoft Cluster Server
    12. Configurations for Backup Exec and Microsoft Cluster Servers
      1.  
        Two-node cluster with locally attached storage devices
      2.  
        Two-node cluster with tape devices on a shared SCSI bus
      3.  
        Configuring a shared SCSI bus for tape devices
      4.  
        Multi-node clusters on a fibre channel SAN with the Central Admin Server feature
    13.  
      Using the Central Admin Server feature with Microsoft clusters and a storage area network
    14.  
      About backing up Microsoft Cluster Servers
    15.  
      About restoring data to a Microsoft cluster
    16. Disaster recovery of a cluster
      1.  
        Using Simplified Disaster Recovery to prepare for disaster recovery of a cluster
      2.  
        Recovering nodes on the cluster using Simplified Disaster Recovery
      3.  
        Recovering Backup Exec on a Microsoft cluster using Simplified Disaster Recovery
      4.  
        Recovering the entire cluster using a manual disaster recovery procedure
    17.  
      Restoring the Microsoft Cluster Server data files
    18.  
      Recovering Backup Exec in a Microsoft cluster
    19.  
      Manually joining two cluster disk groups and resynchronizing volumes
    20.  
      Troubleshooting clusters
  20. Simplified Disaster Recovery
    1.  
      About Simplified Disaster Recovery
    2.  
      Requirements for using Simplified Disaster Recovery
    3.  
      Preparing computers for use with Simplified Disaster Recovery
    4.  
      How to ensure that backups are enabled for Simplified Disaster Recovery
    5.  
      How Simplified Disaster Recovery uses disaster recovery information files
    6. Setting or changing the alternate location for the disaster recovery information file
      1.  
        Changing the default path for the disaster recovery information files
      2.  
        Disaster recovery information file data paths
    7. Creating a Simplified Disaster Recovery disk image
      1.  
        Contents of the Simplified Disaster Recovery disk image
      2.  
        User scenarios when a user starts the Create Recovery Disk Wizard
    8. Preparing to recover from a disaster by using Simplified Disaster Recovery
      1.  
        Hardware replacement during disaster recovery
      2.  
        Prepare to recover IBM computers with Simplified Disaster Recovery
    9. Recovering a computer with Simplified Disaster Recovery
      1.  
        Recovery notes for using Simplified Disaster Recovery with storage pools and storage spaces
      2.  
        Recovery notes for using Simplified Disaster Recovery with Exchange, SQL, SharePoint, CAS, Hyper-V hosts, and the Deduplication feature
    10.  
      Advanced Disk Configuration on the Recover This Computer Wizard
    11. Performing manual disaster recovery
      1.  
        Performing manual disaster recovery of a local Backup Exec server on a Windows computer
      2.  
        Performing manual disaster recovery of a remote Backup Exec server or remote agent on a Windows computer
  21. Integration with Veritas™ Information Map
    1.  
      About Veritas™ Information Map
    2.  
      How Backup Exec works with Veritas™ Information Map
    3.  
      Requirements for integration with Veritas™ Information Map
    4.  
      How Backup Exec integrates with Veritas™ Information Map
    5.  
      Supported data sources for integration with Veritas™ Information Map
    6.  
      Best practices for integration with Veritas™ Information Map
    7.  
      Troubleshooting tips for integration with Veritas™ Information Map
    8.  
      Limitation for integration with Veritas™ Information Map
  22. Appendix A. Backup Exec Agent for Windows
    1.  
      About the Agent for Windows
    2.  
      Requirements for the Agent for Windows
    3.  
      Stopping and starting the Agent for Windows
    4.  
      Establishing a trust between the Backup Exec server and a remote computer
    5. About the Backup Exec Agent Utility for Windows
      1.  
        Starting the Backup Exec Agent Utility
      2.  
        Viewing the activity status of the remote computer in the Backup Exec Agent Utility
      3.  
        Viewing the activity status of the remote computer from the system tray
      4.  
        Starting the Backup Exec Agent Utility automatically on the remote computer
      5.  
        Setting the refresh interval on the remote computer
      6.  
        About publishing the Agent for Windows to Backup Exec servers
      7.  
        Adding Backup Exec servers that the Agent for Windows can publish to
      8.  
        Editing Backup Exec server information that the Agent for Windows publishes to
      9.  
        Removing Backup Exec servers that the Agent for Windows can publish to
      10.  
        Configuring database access for Oracle operations
      11.  
        Removing a security certificate for a Backup Exec server that has a trust with the Agent for Windows
    6.  
      Using the Backup Exec Agent Utility Command Line Applet
    7.  
      Backup Exec Agent Utility Command Line Applet switches
  23. Appendix B. Backup Exec Deduplication Feature
    1.  
      About the Deduplication feature
    2.  
      Deduplication methods for Backup Exec agents
    3.  
      Requirements for the Deduplication feature
    4.  
      Installing the Deduplication feature
    5.  
      Converting an older version of Deduplication Storage to a newer version
    6.  
      Configuring an OpenStorage device
    7.  
      Editing the properties of an OpenStorage device
    8.  
      Specifying a Backup Exec server that has proximity to a shared OpenStorage device
    9. Creating or importing deduplication disk storage
      1.  
        Editing the properties of a deduplication disk storage device
      2.  
        Changing the password for the logon account for deduplication disk storage
    10. Selecting storage devices for direct access sharing
      1.  
        Editing server properties for direct access
    11.  
      Changing the location of a deduplication disk storage device
    12.  
      Sharing a deduplication device between multiple Backup Exec servers
    13.  
      How to use client-side deduplication
    14.  
      How to set up backup jobs for deduplication
    15.  
      Using optimized duplication to copy deduplicated data between OpenStorage devices or deduplication disk storage devices
    16.  
      Copying deduplicated data to tapes
    17.  
      Using deduplication with encryption
    18.  
      Restoring a deduplication disk storage device or deduplicated data
    19.  
      Disaster recovery of deduplication disk storage devices
    20.  
      Disaster recovery of OpenStorage devices
  24. Appendix C. Backup Exec Agent for VMware
    1.  
      About the Agent for VMware
    2.  
      Requirements for using the Agent for VMware
    3.  
      Using the Agent for VMware with Windows Server 2016
    4.  
      About installing the Agent for VMware
    5.  
      Adding VMware vCenter Servers and ESX/ESXi hosts to the list of servers on the Backup and Restore tab
    6.  
      Viewing details about VMware resources
    7.  
      Installing the Agent for Windows on VMware virtual machines
    8.  
      Push-installing the Agent for Windows to VMware virtual machines
    9. About establishing trust for a vCenter/ESX(i) server
      1.  
        Establishing trust for a vCenter/ESX(i) server
    10.  
      Recommendations for when to use virtual-based backup and agent-based backup
    11. Backing up VMware virtual machines
      1.  
        Setting default backup options for virtual machines
      2.  
        How Backup Exec automatically backs up new VMware virtual machines during a backup job
      3.  
        Using Granular Recovery Technology (GRT) with the Agent for VMware
      4.  
        How cataloging works with VMware virtual machine backups
    12.  
      Restoring VMware virtual machines and vmdk files
    13. About instant recovery of a VMware virtual machine
      1.  
        Requirements for instant recovery of a VMware virtual machine
      2.  
        Notes about instant recovery of a VMware virtual machine
      3.  
        Best Practices for instant recovery of a VMware virtual machine
      4.  
        Creating an instant recovery job for a VMware virtual machine
      5.  
        Removing an instantly recovered VMware virtual machine
    14.  
      Troubleshooting the Agent for VMware
    15. About Recovery Ready for VMware virtual machines
      1.  
        Requirements for validating a VMware virtual machine for recovery
      2.  
        Notes about validating a VMware virtual machine for recovery
      3.  
        Best Practices for validating VMware virtual machine for recovery
      4.  
        Creating a validate virtual machine for recovery job
  25. Appendix D. Backup Exec Agent for Microsoft Hyper-V
    1.  
      About the Agent for Microsoft Hyper-V
    2.  
      Requirements for using the Agent for Microsoft Hyper-V
    3.  
      About installing the Agent for Microsoft Hyper-V
    4.  
      Notes about using the Agent for Hyper-V
    5.  
      Disk space optimization with the Agent for Hyper-V
    6.  
      Adding a Hyper-V host to the list of servers on the Backup and Restore tab
    7.  
      Viewing details about Hyper-V resources
    8.  
      Installing the Agent for Windows on Hyper-V virtual machines
    9.  
      Push-installing the Agent for Windows to Hyper-V virtual machines
    10. Backing up Microsoft Hyper-V virtual machines
      1.  
        Setting default backup options for Hyper-V
      2.  
        How Backup Exec automatically protects new virtual machines during a backup job
      3.  
        Using Granular Recovery Technology (GRT) with the Agent for Hyper-V
      4.  
        About backing up and restoring highly available Hyper-V virtual machines
      5.  
        How cataloging works with Hyper-V virtual machine backups
    11.  
      Restoring Microsoft Hyper-V virtual machines
    12. About instant recovery of a Hyper-V virtual machine
      1.  
        Requirements for instant recovery of a Hyper-V virtual machine
      2.  
        Notes about instant recovery of a Hyper-V virtual machine
      3.  
        Creating an instant recovery job for a Hyper-V virtual machine
      4.  
        Post-instant recovery tasks
      5.  
        About removing an instantly recovered Hyper-V virtual machine
      6.  
        Removing an instantly recovered Hyper-V virtual machine
      7.  
        Best practices for instant recovery of a Hyper-V virtual machine
    13. About Recovery Ready for Hyper-V virtual machines
      1.  
        Requirements for validating a Hyper-V virtual machine for recovery
      2.  
        Notes about validating a Hyper-V virtual machine for recovery
      3.  
        Best practices about validating a Hyper-V virtual machine for recovery
      4.  
        Creating a validate virtual machine for recovery
  26. Appendix E. Backup Exec Agent for Microsoft SQL Server
    1.  
      About the Agent for Microsoft SQL Server
    2.  
      Requirements for using the SQL Agent
    3.  
      About installing the SQL Agent
    4.  
      Backup strategies for SQL
    5.  
      Adding SQL Servers to the list of servers on the Backup and Restore tab
    6.  
      Configuring Backup Exec to run a consistency check before every SQL backup
    7.  
      Using snapshot technology with the SQL Agent
    8.  
      Using database snapshots for SQL Server
    9. Backing up SQL databases and transaction logs
      1.  
        Setting default backup options for SQL Server
    10. Restoring SQL databases and transaction logs
      1.  
        Restoring the SQL master database
      2.  
        Restarting SQL using database copies
    11. Disaster recovery of a SQL Server
      1.  
        Manual recovery of a SQL Server
  27. Appendix F. Backup Exec Agent for Microsoft Exchange Server
    1.  
      About the Backup Exec Exchange Agent
    2.  
      Requirements for using the Exchange Agent
    3.  
      Granting permissions on the Exchange Server to enable database backups and restores, and Granular Recovery Technology operations
    4.  
      About installing the Exchange Agent
    5.  
      Adding Exchange Servers and database availability groups to the list of servers on the Backup and Restore tab
    6.  
      Managing preferred server configurations for Microsoft Exchange Database Availability Groups
    7.  
      Recommended configurations for Exchange
    8.  
      Requirements for accessing Exchange mailboxes
    9.  
      Backup strategies for Exchange
    10.  
      How Granular Recovery Technology works with the Exchange Information Store
    11.  
      Snapshot and offhost backups with the Exchange Agent
    12. Backing up Exchange data
      1.  
        Setting default backup options for Exchange Server
    13.  
      Restoring Exchange data
    14.  
      Disaster recovery of an Exchange Server
  28. Appendix G. Backup Exec Agent for Microsoft SharePoint
    1.  
      About the Agent for Microsoft SharePoint
    2.  
      About installing the Agent for Microsoft SharePoint
    3.  
      Requirements for the Agent for Microsoft SharePoint
    4.  
      Using the Agent for Microsoft SharePoint with SharePoint Server 2010/2013/2016 and SharePoint Foundation 2010/2013/2016
    5.  
      Adding a Microsoft SharePoint server farm to the list of servers on the Backup and Restore tab
    6. Backing up Microsoft SharePoint data
      1.  
        Setting default backup options for SharePoint
    7.  
      Restoring Microsoft SharePoint data
    8.  
      Disabling or enabling communication between a Microsoft SharePoint web server and Backup Exec
    9.  
      Viewing or changing SharePoint farm properties
    10.  
      Disaster recovery of Microsoft SharePoint 2010/2013/2016 data
  29. Appendix H. Backup Exec Agent for Oracle on Windows or Linux Servers
    1.  
      About the Backup Exec Oracle Agent
    2.  
      About installing the Oracle Agent
    3. Configuring the Oracle Agent on Windows computers and Linux servers
      1. Configuring an Oracle instance on Windows computers
        1.  
          Oracle Agent Configuration options
      2. Viewing an Oracle instance on Windows computers
        1.  
          Oracle options for the Backup Exec Agent Utility
      3.  
        Editing an Oracle instance on Windows computers
      4.  
        Deleting an Oracle instance on Windows computers
      5.  
        Enabling database access for Oracle operations on Windows computers
      6.  
        Configuring an Oracle instance on Linux servers
      7.  
        Viewing an Oracle instance on Linux servers
      8.  
        Editing an Oracle instance on Linux servers
      9.  
        Deleting an Oracle instance on Linux servers
      10.  
        Enabling database access for Oracle operations on Linux servers
    4. About authentication credentials on the Backup Exec server
      1. Setting authentication credentials on the Backup Exec server for Oracle operations
        1.  
          Oracle job settings options
      2.  
        Deleting an Oracle server from the Backup Exec server's list of authentication credentials
    5.  
      About Oracle instance information changes
    6. About backing up Oracle databases
      1.  
        About backing up Oracle RAC databases
      2.  
        About performing a DBA-initiated backup job for Oracle
      3.  
        Oracle backup options
    7. About restoring Oracle resources
      1.  
        About DBA-initiated restore for Oracle
      2.  
        Oracle restore options
      3.  
        About redirecting a restore of Oracle data
      4.  
        Oracle advanced restore options
      5.  
        Performing a redirect restore of an Oracle 12c database using Backup Exec
      6.  
        Requirements for recovering the complete Oracle instance and database using the original Oracle server
      7.  
        Recovering the complete Oracle instance and database using the original Oracle server
      8.  
        Requirements for recovering the complete Oracle instance or database to a computer other than the original Oracle server
      9.  
        Recovering the complete Oracle instance or database to a computer other than the original Oracle server
    8.  
      Best practices for Backup Exec Agent for Oracle on Windows and Linux Servers
  30. Appendix I. Backup Exec Agent for Enterprise Vault
    1.  
      About the Agent for Enterprise Vault
    2.  
      Requirements for the Enterprise Vault Agent
    3.  
      About installing the Enterprise Vault Agent
    4. About backup methods for Enterprise Vault backup jobs
      1.  
        Enterprise Vault backup options
    5.  
      About backing up Enterprise Vault components
    6.  
      About consistency checks for Enterprise Vault databases and Compliance and Discovery Accelerator databases
    7. Restoring Enterprise Vault
      1.  
        Enterprise Vault restore options
      2.  
        About restoring individual files and folders with the Enterprise Vault Agent
      3.  
        About automatic redirection of Enterprise Vault components under an Enterprise Vault server
      4. Redirecting a restore for an Enterprise Vault component
        1.  
          Redirection options for Enterprise Vault
    8.  
      Configuring Enterprise Vault to use the name of the new SQL Server that holds the Directory database
    9.  
      Best practices for the Enterprise Vault Agent
    10. About the Backup Exec Migrator for Enterprise Vault
      1.  
        Backup Exec Migrator for Enterprise Vault requirements
      2.  
        How the Backup Exec Migrator works
      3.  
        About using staged migrations with Backup Exec and the Backup Exec Migrator
      4.  
        About Backup Exec Migrator events
      5.  
        About Backup Exec Migrator logs
      6.  
        How to enable Backup Exec Migrator logging
      7.  
        About deleting files migrated by Backup Exec Migrator
      8. Configuring the Backup Exec Migrator
        1. Configuring Enterprise Vault collections
          1.  
            Vault store partition properties - Collections
        2.  
          Configuring the Backup Exec Migrator to work with a Backup Exec server
        3.  
          Migrator for Enterprise Vault options
        4. Configuring the Backup Exec Migrator to communicate with Enterprise Vault
          1.  
            Vault store partition properties - Migration options
      9.  
        About viewing migrated Enterprise Vault data
      10. About retrieving migrated Enterprise Vault data
        1.  
          Retrieving migrated Enterprise Vault data
      11. About the Partition Recovery Utility
        1.  
          Partition Recovery Utility requirements
        2.  
          Finding an archive ID
        3.  
          Starting the Partition Recovery Utility
        4.  
          Best practices for using the Backup Exec Migrator
        5.  
          Troubleshooting Backup Exec Migrator and Partition Recovery Utility issues
    11.  
      Enterprise Vault logon account
    12.  
      Enterprise Vault options
  31. Appendix J. Backup Exec Agent for Microsoft Active Directory
    1.  
      About the Agent for Microsoft Active Directory
    2.  
      Requirements for the Agent for Microsoft Active Directory
    3. About backing up Active Directory and ADAM/AD LDS
      1.  
        Editing options for Active Directory and ADAM/AD LDS backup jobs
      2.  
        Microsoft Active Directory backup job options
    4.  
      About restoring individual Active Directory and ADAM/AD LDS objects
  32. Appendix K. Backup Exec Central Admin Server Feature
    1.  
      About the Central Admin Server feature
    2.  
      Requirements for installing CAS
    3.  
      How to choose the location for CAS storage and media data
    4. About installing the Central Admin Server feature
      1.  
        Push-installing a managed Backup Exec server from the central administration server
      2.  
        Managed Backup Exec Server Configuration options
      3.  
        Installing a managed Backup Exec server across a firewall
    5.  
      Upgrading an existing CAS installation
    6.  
      Changing a Backup Exec server to a central administration server
    7.  
      Changing a Backup Exec server to a managed Backup Exec server
    8.  
      Deleting a managed Backup Exec server from a CAS environment
    9.  
      Renaming a central administration server
    10.  
      Renaming a managed Backup Exec server
    11.  
      How to reduce network traffic in CAS
    12.  
      CAS distributed, centralized, and replicated catalog locations
    13.  
      Changing the settings for a managed Backup Exec server
    14. What happens when CAS communication thresholds are reached
      1.  
        Enabling or disabling communications between the managed Backup Exec server and the central administration server
    15.  
      Alerts and notifications in CAS
    16.  
      Enabling managed Backup Exec servers to use any available network interface card
    17. About job delegation in CAS
      1.  
        About copying jobs instead of delegating jobs in CAS
    18.  
      About adding storage devices in a CAS environment
    19.  
      How data lifecycle management (DLM) works in a CAS environment
    20.  
      Obtaining media audit information for a managed Backup Exec server
    21. How to use Backup Exec server pools in CAS
      1.  
        Selecting a Backup Exec server pool for backups
      2.  
        Creating a Backup Exec server pool
      3.  
        Adding managed Backup Exec servers to a Backup Exec server pool
      4.  
        Deleting a Backup Exec server pool
      5.  
        Removing a managed Backup Exec server from a Backup Exec server pool
    22. How centralized restore works in CAS
      1.  
        How CAS restores data that resides on multiple storage devices
    23.  
      About recovering failed jobs in CAS
    24.  
      Pausing or resuming a managed Backup Exec server
    25.  
      Stopping or starting Backup Exec services for a managed Backup Exec server
    26.  
      Viewing managed Backup Exec server properties
    27.  
      Viewing the settings for a central administration server
    28.  
      Disaster recovery in CAS
    29.  
      Troubleshooting CAS
    30.  
      Running the Backup Exec Utility for CAS operations
    31.  
      Uninstalling Backup Exec from the central administration server
    32.  
      Uninstalling Backup Exec from a managed Backup Exec server
  33. Appendix L. Backup Exec Advanced Disk-based Backup Feature
    1.  
      About the Advanced Disk-based Backup feature
    2.  
      How to use synthetic backups in place of recurring full backups
    3.  
      Setting default backup options for the Advanced Disk-based Backup feature
    4.  
      About true image restore for synthetic backups
    5.  
      How to use off-host backup to process remote computer backups on the Backup Exec server
    6.  
      Configuring off-host backup options for a backup job
    7.  
      Best practices for off-host backup
    8.  
      Troubleshooting off-host backups
    9.  
      Off-host backup issues with hardware providers
  34. Appendix M. Backup Exec NDMP Feature
    1.  
      Features of the NDMP feature
    2.  
      Requirements for using the NDMP feature
    3.  
      About installing the NDMP feature
    4.  
      Adding NDMP servers to Backup Exec
    5.  
      Sharing the tape drives on NDMP servers between multiple Backup Exec servers
    6.  
      NDMP backup options for NDMP servers
    7.  
      NDMP server backup selections
    8.  
      How to use patterns to exclude files and directories from an NDMP server backup
    9.  
      Supported configurations for duplicating data from NDMP servers
    10. About restoring and redirecting restore data for NDMP servers
      1.  
        NDMP server restore options
    11.  
      Setting the default backup options for the NDMP feature
    12. Viewing the properties of an NDMP server
      1.  
        NDMP server properties
    13. Viewing storage properties for an NDMP server
      1.  
        Storage properties for an NDMP server
  35. Appendix N. Backup Exec Agent for Linux
    1.  
      About the Agent for Linux
    2.  
      About open files and the Agent for Linux
    3.  
      Requirements for the Agent for Linux
    4. About installing the Agent for Linux
      1.  
        Installing the Agent for Linux
      2. About the Backup Exec operators (beoper) group for the Agent for Linux
        1.  
          Creating the Backup Exec operators (beoper) group manually
    5. About establishing trust for a remote Linux computer in the Backup Exec list of servers
      1.  
        Establishing trust and adding a remote Linux computer to the Backup Exec list of servers
    6.  
      Adding additional Backup Exec servers to which the Agent for Linux can publish information
    7.  
      About configuring the Agent for Linux
    8.  
      Excluding files and directories from all backup jobs for Linux computers
    9. Editing configuration options for Linux computers
      1.  
        Configuration options for Linux computers
    10. About backing up a Linux computer by using the Agent for Linux
      1.  
        Linux backup options
      2. About backing up and restoring Novell Open Enterprise Server (OES) components
        1.  
          Requirements for backing up Novell Open Enterprise Server on SUSE Linux Enterprise Server
    11. About restoring data to Linux computers
      1.  
        About restoring Novell OES components
      2.  
        Restore job options for Linux computers
    12. Editing the default backup job options for Linux computers
      1.  
        Default backup job options for Linux computers
    13. Uninstalling the Agent for Linux
      1.  
        Manually uninstalling the Agent for Linux
      2.  
        Run-time scripts to remove when manually uninstalling the Agent for Linux
    14.  
      Starting the Agent for Linux daemon
    15.  
      Stopping the Agent for Linux daemon
    16.  
      Troubleshooting the Agent for Linux
  36. Appendix O. Backup Exec Remote Media Agent for Linux
    1.  
      About the Remote Media Agent for Linux
    2.  
      How the Remote Media Agent for Linux works
    3.  
      Requirements for the Remote Media Agent for Linux
    4.  
      About open files and the Remote Media Agent for Linux
    5. About installing the Remote Media Agent for Linux
      1.  
        Installing the Remote Media Agent for Linux
    6.  
      Uninstalling the Remote Media Agent for Linux
    7.  
      Starting the Remote Media Agent for Linux daemon
    8.  
      Stopping the Remote Media Agent for Linux daemon
    9. About establishing trust for a Remote Media Agent for Linux computer in the Backup Exec list of servers
      1.  
        Establishing trust and adding a Remote Media Agent for Linux computer to the Backup Exec list of servers
    10.  
      Adding additional Backup Exec servers to which Remote Media Agent for Linux can publish
    11.  
      Finding simulated tape library files
    12. About the Backup Exec operators (beoper) group for the Remote Media Agent for Linux
      1.  
        Creating the Backup Exec operators (beoper) group manually for the Remote Media Agent for Linux
    13. About adding a Linux server as a Remote Media Agent for Linux
      1.  
        Adding a Linux server as a Remote Media Agent for Linux
      2.  
        Remote Media Agent for Linux options
    14.  
      Changing the port for communications between the Backup Exec server and the Remote Media Agent for Linux
    15.  
      About creating storage device pools for devices attached to the Remote Media Agent for Linux
    16. Editing properties for the Remote Media Agent for Linux
      1.  
        Remote Media Agent for Linux properties
    17.  
      Deleting a Remote Media Agent for Linux from the Backup Exec list of servers
    18.  
      Sharing a Remote Media Agent for Linux between multiple Backup Exec servers
    19.  
      About backing up data by using the Remote Media Agent for Linux
    20.  
      About restoring data by using the Remote Media Agent for Linux
    21.  
      About the Tape Library Simulator Utility
    22. Creating a simulated tape library
      1.  
        Simulated Tape Library options
    23. Viewing simulated tape libraries properties
      1.  
        Simulated tape library properties
    24.  
      Deleting a simulated tape library
    25.  
      Managing simulated tape libraries from the command line
    26.  
      Command line switches for the Tape Library Simulator Utility
    27.  
      Troubleshooting the Remote Media Agent for Linux
  37. Appendix P. Accessibility and Backup Exec
    1.  
      About accessibility and Backup Exec
    2. About keyboard shortcuts in Backup Exec
      1.  
        Home tab keyboard shortcuts
      2. Backup and Restore tab keyboard shortcuts
        1.  
          Backup and Restore tab keyboard shortcuts for the Jobs view
        2.  
          Backup and Restore tab keyboard shortcuts for the Job History view
        3.  
          Backup and Restore tab keyboard shortcuts for the Backup Sets view
        4.  
          Backup and Restore tab keyboard shortcuts for the Active Alerts view
        5.  
          Backup and Restore tab keyboard shortcuts for the Credentials view
      3.  
        Job Monitor tab keyboard shortcuts
      4. Storage tab keyboard shortcuts
        1.  
          Storage tab keyboard shortcuts for the Jobs view
        2.  
          Storage tab keyboard shortcuts for the Job History view
        3.  
          Storage tab keyboard shortcuts for the Backup Sets view
        4.  
          Storage tab keyboard shortcuts for the Active Alerts view
      5.  
        Reports tab keyboard shortcuts
      6.  
        General keyboard navigation within the Backup Exec user interface
      7.  
        Keyboard navigation within dialog boxes in Backup Exec
    3.  
      List box navigation in Backup Exec
    4.  
      Tabbed dialog box navigation in Backup Exec
    5.  
      About setting accessibility options
  38.  
    Glossary

Troubleshooting hardware-related issues in Backup Exec

For common hardware-related issues, review the following frequently asked questions:

Table: Hardware-related questions

Question

Answer

How do I know if my storage device is supported?

You can find a list of compatible devices at the Backup Exec Hardware Compatibility List.

If your drive is listed on the hardware compatibility list, run the Configure Storage wizard and install device drivers.

See Installing tape device drivers .

From the Configure Storage wizard, the Device Driver Installation Wizard finds and installs the most suitable driver for your tape drive.

How can I troubleshoot issues with a robotic library or tape drive?

The following sections provide tips for troubleshooting and configuring tape device and robotic library hardware:

See Troubleshooting robotic libraries and tape drives.

See Starting and stopping Backup Exec services.

See Deleting a storage device.

I'm getting an error "Storage device [device] reported an error on a request to read or write data to or from media. Error reported: Data error (cyclic redundancy check)." What should I do?

Many factors can cause the cyclic redundancy check (CRC) error.

The following list contains the most common reasons for this error and potential ways to resolve the problem:

  • Contaminated read and write heads of the tape device.

    Check with the hardware manufacturer for proper cleaning techniques.

  • Bad media.

    Replace the media. Try a new tape that the hardware manufacturer has certified.

  • Tape driver.

    Load the appropriate Backup Exec tape driver.

    You can find a list of compatible devices in the Backup Exec Hardware Compatibility List.

  • Wide negotiation for the SCSI controller is not configured properly.

    If the device is a wide (68 pin) SCSI device, then wide negotiation may and should be used. If the device is a narrow (50 pin) SCSI device, disable wide negotiation. Use the manufacturer's SCSI installation program to disable wide negotiation on the SCSI controller card.

  • SCSI controller transfer rate is too fast.

    Use the manufacturer's SCSI installation program to lower the SCSI transfer rate. Check with the manufacturer of the controller and the device for the proper configuration for the SCSI transfer rate.

  • SCSI controller synchronous negotiation enabled.

    Use the manufacturer's SCSI installation program to disable synchronous negotiation on the SCSI controller card. Check with the manufacturer of the controller and the device for the proper configuration for SCSI synchronous negotiation.

  • Incorrect termination or bad cables.

    Verify that the SCSI cable is good and that it is configured to provide proper SCSI termination. Do not mix passive and active termination.

  • Confirm that the tape drive functions properly.

    Check with the tape drive manufacturer for diagnostic software to test the condition of the tape drive hardware.

  • General SCSI problems.

    Isolate the tape drive on its own controller card or try a different SCSI card.

Why does my DLT tape drive pause when it catalogs some tapes?

The DLT tape drive maintains internal information about the tape on a tape directory track. The directory track is updated before the tape is ejected from the drive. If the drive is turned off without ejecting the tape first, this information is lost.

Re-generating the tape directory information takes several hours to complete, which makes it seem like the drive is hung. Allow sufficient time for the operation to complete and then eject the tape. Normal operation resumes after the directory track is updated.

A backup to my DLT tape drive is stuck at 99% complete. What should I do?

The backup most likely fails to complete because the storage option Eject the media after job completes is selected, and the tape drive does not support the operation. Some tape drives require you to manually remove the tape, such as Digital Linear Tape (DLT), Linear Tape-Open (LTO), Travon, and Onstream drives.

To remedy this situation, either uncheck the storage option Eject the media after job completes, or configure an automatic response to the active alert.

See Configuring network options for backup jobs.