Installation for Veritas System Recovery Linux Edition fails on Red Hat Enterprise Linux 8 or 7, and "done" is only logged in InstallUninstall.log.

Problem

Installation for Veritas System Recovery Linux Edition fails on Red Hat Enterprise Linux 8 or 7, and "done" is only logged in InstallUninstall.log.

Error Message

Installing Veritas (TM) System Recovery 21 Linux Edition Packages.
One or more packages failed to install correctly.
  See /var/log/symsr/InstallUninstall.log for more details.

[/var/log/symsr/InstallUninstall.log]
done. !---====================

Cause

The required package is not installed on the system.

Solution

1. Insert Red Hat 8.x installation media.

2. Run below commands.

$ mkdir /cdrom
$ mount /dev/cdrom /cdrom
$ vi /etc/yum.repos.d/rhel8.repo

3. Edit like below in /etc/yum.repos.d/rhel8.repo

--------------------------------------------

[LocalRepo_BaseOS]
name=LocalRepository_BaseOS
baseurl=file:///cdrom/BaseOS
enabled=1
gpgcheck=1
gpgkey=file:///etc/pki/rpm-gpg/RPM-GPG-KEY-redhat-release

[LocalRepo_AppStream]
name=LocalRepository_AppStream
baseurl=file:///cdrom/AppStream
enabled=1
gpgcheck=1
gpgkey=file:///etc/pki/rpm-gpg/RPM-GPG-KEY-redhat-release

--------------------------------------------

NOTE:
These lines are for Red Hat 8.x. For Red Hat 6.x or 7.x, please see https://access.redhat.com/solutions/1355683.

4. Save /etc/yum.repos.d/rhel8.repo.

5. Run the below commands.

$ chmod 644 /etc/yum.repos.d/rhel8.repo
$ yum clean all
$ subscription-manager clean
 

6. Run the below command.

$ yum install genisoimage

NOTE:
If you experience an error "Failed to set locale, defaulting to C.UTF-8" when running "yum install genisoimage", please run below.

# Confirm that LC_ALL is not in environment variables.
$ printenv | grep LC
$

# Configure LC_ALL
$ export LC_ALL=C

# Confirm that LC_ALL is in environment variables.
$ printenv | grep LC
LC_ALL=C  

# retry yum
$ yum clean all
$ subscription-manager clean
$ yum install genisoimage

7. Install Veritas System Recovery.

Product version

Veritas System Recovery 21
Red Hat Enterprise Linux 8 or 7