Veritas NetBackup™ Appliance Troubleshooting Guide

Last Published:
Product(s): Appliances (5.1.1)
Platform: NetBackup Appliance OS

Gathering device logs on a NetBackup appliance

You can use the DataCollect command from the Main > Support shell menu to gather device logs. You can share these device logs with the Veritas Support team to resolve device-related issues.

The DataCollect command collects the following logs:

  • Release information

  • Disk performance logs

  • Command output logs

  • iSCSI logs

  • CPU information

  • Memory information

  • Operating system logs

  • Patch logs

  • Storage logs

  • File system logs

  • Test hardware logs

  • AutoSupport logs

  • Hardware information

  • Sysinfo logs

To gather device logs with the DataCollect command

  1. Log on to the NetBackup Appliance Shell Menu.
  2. From the Main > Support view, type the following command to gather device logs:

    dataCollect

    For appliance software versions 5.0 and later, the appliance generates the device log in the /log/data-collect/sosreport*.tar.xz file.

  3. You can download the DataCollect.zip file by logging into the log browser website with the Main > Support > LogBrowser Start command. Use the log browser desktop to map, share, and copy the logs.
  4. You can send the DataCollect.zip file to the Veritas Support team to resolve your issues.

More Information

About NetBackup appliance log files