Veritas NetBackup™ Virtual Appliance Documentation
- Getting to know the NetBackup Virtual Appliance
- NetBackup Virtual Appliance product description
- NetBackup Virtual Appliance supported features
- About the NetBackup Virtual Appliance documentation
- NetBackup Virtual Appliance 5.1.1 new features, enhancements, and changes
- Known limitations of the NetBackup Virtual Appliance 5.1.1 release
- Operational Notes for the NetBackup Virtual Appliance 5.1.1 release
- Preparing to deploy the appliance
- Deploying and configuring the appliance
- Post initial configuration procedures
- Appliance common tasks
- Storage management
- About NetBackup Virtual Appliance storage configuration
- About viewing storage space information using the Show command
- Resizing a partition
- Troubleshooting resize-related issues
- Moving a partition
- Monitoring the progress of storage manipulation tasks
- Scanning storage devices using the NetBackup Virtual Appliance Shell Menu
- Adding storage space for the NetBackup Virtual Appliance
- Removing an existing storage disk
- About OpenStorage plugin installation
- About NetBackup Virtual Appliance storage configuration
- Deduplication pool catalog backup and recovery
- About the NetBackup Virtual Appliance deduplication pool catalog backup policy
- Automatic configuration of the NetBackup Virtual Appliance deduplication pool catalog backup policy
- Manually configuring the NetBackup Virtual Appliance deduplication pool catalog backup policy
- Manually updating the NetBackup Virtual Appliance deduplication pool catalog backup policy
- Recovering the NetBackup Virtual Appliance deduplication pool catalog
- Network connection management
- About IPv4-IPv6-based network support
- Network settings for the NetBackup Virtual Appliance
- Configuring DNS and host name mapping for the NetBackup Virtual Appliance
- Setting the date and time on a NetBackup Virtual Appliance
- Configuring static routes on the NetBackup Virtual Appliance
- Expanding the bandwidth on the NetBackup Virtual Appliance
- Managing users
- About managing NetBackup Virtual Appliance users
- About NetBackup Virtual Appliance account types
- Adding NetBackup Virtual Appliance users
- Deleting NetBackup Virtual Appliance users
- Adding NetBackup Virtual Appliance user groups
- Deleting NetBackup Virtual Appliance user groups
- Granting roles to NetBackup Virtual Appliance users and user groups
- Revoking roles from NetBackup Virtual Appliance users and user groups
- About user name and password specifications
- Changing NetBackup Virtual Appliance user passwords
- About password management and recovery
- About authenticating LDAP users
- Adding or modifying an LDAP server configuration on the NetBackup Virtual Appliance
- Importing an LDAP server configuration for the NetBackup Virtual Appliance
- Setting the SSL certification for LDAP on the NetBackup Virtual Appliance
- Exporting an LDAP server configuration from the NetBackup Virtual Appliance
- Unconfiguring LDAP user authentication on the NetBackup Virtual Appliance
- Disabling LDAP user authentication on the NetBackup Virtual Appliance
- Enabling LDAP user authentication on the NetBackup Virtual Appliance
- Adding an LDAP attribute mapping on the NetBackup Virtual Appliance
- Deleting an LDAP attribute mapping on the NetBackup Virtual Appliance
- About authenticating Active Directory users
- About authentication using smart cards and digital certificates
- Generic user authentication guidelines
- About user authorization on the NetBackup Virtual Appliance
- Creating NetBackup administrator user accounts
- Deleting NetBackup administrator user accounts
- Using the appliance
- About configuring Host parameters for your appliance on the NetBackup Virtual Appliance
- About Copilot functionality and Share management
- About NetBackup Virtual Appliance as a VMware backup host
- About running NetBackup commands from the appliance
- Running NetBackup commands from the NetBackup Virtual Appliance
- Creating a NetBackup touch file from the NetBackup Virtual Appliance
- Best practices for running NetBackup commands from the NetBackup Virtual Appliance
- About NetBackup operating system commands
- Known limitations of running NetBackup commands from the NetBackup Virtual Appliance
- About mounting a remote NFS
- About Auto Image Replication from a NetBackup Virtual Appliance
- Generating certificates
- Monitoring the appliance
- About NetBackup Virtual Appliance alerts
- Setting up email notifications for a NetBackup Virtual Appliance
- Setting up SNMP notifications for a NetBackup Virtual Appliance
- Enabling and disabling Call Home from the appliance shell menu
- Configuring a Call Home proxy server from the NetBackup Virtual Appliance Shell Menu
- About SNMP
- About Call Home
- About AutoSupport
- About storage email alerts
- Appliance security
- About Symantec Data Center Security on the NetBackup Virtual Appliance
- About data security
- About data integrity
- About data classification
- About data encryption
- About SSL usage
- About implementing external certificates
- About the NetBackup Virtual Appliance intrusion detection system
- About the NetBackup Virtual Appliance intrusion prevention system
- Major components of the NetBackup Virtual Appliance OS
- OS STIG hardening for NetBackup Virtual Appliance
- FIPS 140-2 conformance for NetBackup Virtual Appliance
- Disable user access to the NetBackup appliance operating system
- Manage support access to the maintenance shell
- About the appliance login banner
- Setting the appliance login banner
- Log Forwarding feature overview
- Upgrading the appliance
- About upgrading to NetBackup Virtual Appliance software version 5.1.1
- Requirements and best practices for upgrading NetBackup appliances
- Pre-upgrade tasks for appliance upgrades
- Methods for downloading appliance software release updates
- Installing a NetBackup Virtual Appliance software update using the NetBackup Virtual Appliance Shell Menu
- Troubleshooting upgrade issues
- NetBackup client upgrades with VxUpdate
- Appliance restore
- Decommissioning and Reconfiguring
- Troubleshooting
- About troubleshooting the NetBackup Virtual Appliance
- About contacting Technical Support
- Determining the NetBackup Virtual Appliance serial number
- About disaster recovery
- About NetBackup support utilities
- Troubleshooting NetBackup Virtual Appliance deployment or initial configuration issues
- Error messages displayed on the NetBackup Virtual Appliance Shell Menu
- NetBackup status codes applicable for NetBackup Virtual Appliance
- Installing an EEB
- Rolling back an EEB using the NetBackup Virtual Appliance Shell Menu
- Appliance logging
- About NetBackup Virtual Appliance log files
- Viewing log files using the Support command
- Where to find NetBackup Virtual Appliance log files using the Browse command
- Enabling and disabling VxMS logging
- Gathering device logs on a NetBackup virtual appliance
- Moving the log data
- About forwarding logs to an external server
- Commands overview
- Appendix A. Appliance commands
- Appendix B. Manage commands
- Manage > Software > Delete
- Manage > Software > Download
- Manage > Software > List
- Manage > Software > Install
- Manage > Software > Share
- Manage > Software > Readme
- Manage > Software > Rollback
- Manage > Software > Cancel
- Manage > Software > DownloadAnalyzer
- Manage > Software > DownloadProgress
- Manage > Software > UpgradeStatus
- Manage > Software > VxUpdate
- Manage > Storage > Show
- Manage > Storage > Add
- Manage > Storage > Create
- Manage > Storage > Delete
- Manage > Storage > Edit
- Manage > Storage > Monitor
- Manage > Storage > Move
- Manage > Storage > Remove
- Manage > Storage > Resize
- Manage > Storage > Scan
- Manage > OpenStorage > Install
- Manage > OpenStorage > List
- Manage > OpenStorage > Readme
- Manage > OpenStorage > Share
- Manage > OpenStorage > Uninstall
- Manage > MountPoints > List
- Manage > MountPoints > Mount
- Manage > MountPoints > Unmount
- Manage > License
- Manage > Certificates > Generate
- Manage > Certificates > Delete
- Manage > NetBackupCLI > Create
- Manage > NetBackupCLI > Delete
- Manage > NetBackupCLI > List
- Appendix C. Monitor commands
- Appendix D. Network commands
- Network > Configure
- Network > Date
- Network > DNS
- Network > Gateway
- Network > Hostname
- Network > Hosts
- Network > IPv4
- Network > IPv6
- Network > LinkAggregation
- Network > NetStat
- Network > NTPServer
- Network > Ping
- Network > SetProperty
- Network > Show
- Network > TimeZone
- Network > TraceRoute
- Network > Unconfigure
- Network > WANOptimization
- Appendix E. Reports commands
- Appendix F. Settings commands
- Settings > Deduplication
- Settings > LifeCycle
- Settings > LogForwarding
- Settings > NetBackup
- Settings > NetBackup DNAT
- Settings > NetBackup NATServers
- Settings > Password
- Settings > SystemLocale
- Settings > Share
- Settings > Sysctl
- Settings > Notifications > LoginBanner
- Settings > Security > Authentication > AccountStatus
- Settings > Security > Authentication > LDAP
- Settings > Security > Authentication > ActiveDirectory
- Settings > Security > Authentication > LocalUser
- Main > Settings > Security > Authentication > CIFSShare
- Settings > Security > Authorization
- Main > Settings > Security > Certificate
- Main > Settings > Security > Certificate > CertificateSigningRequest
- Main > Settings > Security > STIG
- Main > Settings > Security > FIPS
- Main > Settings > Security > SecurityLevel
- Main > Settings > Security > Sessions
- Settings > Alerts > CallHome
- Settings > Alerts > SNMP
- Settings > Alerts > Email
- Settings > Alerts > Hardware
- Appendix G. Support commands
- Support > Checkpoint
- Support > Cleanup > CleanMonInvData
- Support > DataCollect
- Support > Disk
- Support > Errors
- Support > FactoryReset
- Support > InfraServices
- Support > InstantAccess
- Support > iostat
- Support > LogBrowser
- Support > Logs
- Support > Maintenance
- Support > Messages
- Support > NBDNA
- Support > Nbperfchk
- Support > NBSU
- Support > Processes
- Support > Reboot
- Support > Service
- Support > Shutdown
- Support > Storage Create LogPartition
- Support > Storage Create NDMPLogPartition
- Support > Storage SanityCheck
- Support > Storage Reset
- Support > System
- Support > Test
- Appendix H. Available commands for a NetBackupCLI user
Troubleshooting NetBackup Virtual Appliance deployment or initial configuration issues
Before you can begin troubleshooting a NetBackup Virtual Appliance deployment or initial configuration failure, you need to determine when the problem occurred. A failure can occur during the following processes:
The OVF deployment wizard operations in the vSphere Client or the vSphere Web Client
If an error occurs in the OVF deployment wizard, the only way to fix it is to restart the deployment. Before you do so, make sure that you verify the information that you entered in the deployment wizard. You can also reference the VMware documentation for help with specific error messages.
The Appliance > Configure command
If an error occurs in the initial configuration wizard that runs when you run the Appliance > Configure command, refer to the error message to determine what went wrong.
You can also check the
/log/nbva_init.logfile for additional details to help determine the exact error that occurred. Use the following steps to view thenbva_initlog:Log on to the NetBackup Virtual Appliance Shell Menu and enter the Main > Support > Logs > Browse command.
At the LOGROOT/> prompt, enter cd APPLIANCE and then less /log/nbva_init.log.
Once you have determined the cause of the error, do one of the following:
If the error occurred during the password changes, run the Appliance > Configure command again.
If the error occurred during the network configuration, manually configure the appliance network. See “To manually configure the appliance network from the NetBackup Virtual Appliance Shell Menu”.
If the error occurred during the role configuration, run one of the following commands:
Main > Appliance > Primary
Main > Appliance > Media
The automatic configuration process on a combined primary and media server
If an error occurs during the automatic configuration process, the OVF deployment wizard behaves as if the deployment was successful. However, if you log on to the NetBackup Virtual Appliance Shell Menu and run the Main > Appliance > Status command, the appliance appears to be in a factory state and is not configured as a primary appliance.
The following are a few common reasons for the automatic configuration to fail:
Typos in the deployment wizard
Incorrect IP addresses
Incorrect host name or DNS information
You can check the
bootlog for additional details to help determine the exact error that occurred. Use the following steps to view thebootlog:Log on to the NetBackup Virtual Appliance Shell Menu and enter the Main > Support > Logs > Browse command.
At the LOGROOT/> prompt, enter cd OS and then less boot.log.
The most straightforward method to resolve configuration errors is to redeploy the appliance, making sure that you enter the correct information in the deployment wizard.
However, if you have encountered multiple failures or want to try to resolve the issue from the NetBackup Virtual Appliance Shell Menu, use the you can manually complete the configuration process. See “To manually configure the appliance network from the NetBackup Virtual Appliance Shell Menu”.
To manually configure the appliance network from the NetBackup Virtual Appliance Shell Menu
- Open an SSH session to the appliance to log on to the NetBackup Virtual Appliance Shell Menu.
The logon is admin, and the default password is P@ssw0rd.
If you cannot open an SSH session to the appliance, you can attempt to log on from the vSphere (Web) Client. Navigate to the deployed appliance and select the Console tab to access the shell menu.
If you still cannot log on, return to the OVF deployment wizard and redeploy the appliance.
- Navigate to the Main > Network view and enter the following command to configure the IP address of a single network that you want your appliance to connect to:
Configure IPAddress Netmask GatewayIPAddress eth1
Where IPAddress is the new IP address, Netmask is the netmask that corresponds to the IP address, and GatewayIPAddress is the IP address of the default gateway for the interface.
The IPAddress and the GatewayIPAddress can be an IPv4 or IPv6 address. Only global-scope and unique-local IPv6 addresses are allowed.
Remember that you should not use both IPv4 and IPv6 address in the same command. For example, you cannot use Configure 9ffe::9 255.255.255.0 1.1.1.1.. You should use Configure 9ffe::46 64 9ffe::49 eth1
- From the Main > Network view, use the following command to set the appliance DNS domain name:
DNS Domain Name
Where Name is the new domain name for the appliance.
- From the Main > Network view, use the following command to add the DNS name server to your appliance configuration:
DNS Add NameServer IPAddress
Where IPAddress is the IP address of the DNS server.
The address can be either IPv4 or IPv6. Only global-scope and unique-local IPv6 addresses are allowed.
- From the Main > Network view, use the following command to set the host name for your appliance:
Hostname Set Name
Where Name is a short host name or a fully qualified domain name (FQDN) for the appliance. As a best practice, Veritas recommends that you use FQDN.
Note:
If you plan to configure Active Directory (AD) authentication on this appliance, the host name must be 15 characters or less. Otherwise, AD configuration can fail.
- Use one of the following commands to set the role of the appliance:
Main > Appliance > Primary
Main > Appliance > Media
You are prompted to change the default passwords.
Change each user account password as prompted.
Review the following password policy before setting a new password:
Passwords must contain at least eight characters.
Passwords must contain at least one lowercase letter (a-z) and one number (0-9).
Dictionary words are considered weak passwords and are not accepted.
The last seven passwords cannot be reused and the new password cannot be similar to previous passwords.
Note:
If you enter five consecutive invalid passwords for any user account, the appliance aborts the role configuration process automatically. You must run the command again.
Note:
If you enable the STIG feature after completing the initial configuration, you may be prompted to change the new passwords you entered here to meet the requirements of the STIG password policy.
- Use the following command to verify that the networking and the role configuration were successful:
Main > Appliance > Status
The command output should contain a message similar to the following:
Appliance Version is 5.1.1. Appliance is configured as primary appliance.
- If this appliance is a NetBackup Virtual Appliance primary server, run the following command to resize the NetBackup catalog to 900 GB:
Main > Manage > Storage > Resize NetBackupCatalog 900 GB
- If everything completed successfully, return to the initial deployment procedure and complete the remaining steps for the appliance configuration.
If none of these steps resolved your issue, you can find additional troubleshooting information for specific appliance issues from the NetBackup Virtual Appliance page on the Veritas Support website. Use the search bar at the top of the page to look for articles relating to specific issues.
If you still need assistance, contact Veritas Support.