Veritas Appliance Management Guide

To upgrade appliance software

1. On the Home page, select the appliances that you want to upgrade. All selected appliances must use the same software version. After completing the appliance selections, click Manage > Upgrade software.
2. On the Upgrade software page (1 Verify appliance selection), review and verify the displayed information for the appliances that you selected on the Home page. If the list is correct, click Next.

   To make any changes, go back to the Home page and make them. Return to this page to verify your selections and click Next.

3. On the refreshed page (2 Select upgrade package), select the appropriate upgrade package in the Applicable packages column and click Next.

   Note:

   Only one package can be selected.

4. On the refreshed page (3 Check readiness), click Check readiness to initiate the preflight upgrade check.

   Note:

   Do not click Back, Next, or try to refresh the page during this task.

   Watch the Status column for the progress and the results of the preflight check for each appliance. To see the detailed status of a single appliance, click on the down arrow next to the appliance name to expand that row.

   After the preflight check has completed, the result for each appliance appears in this column. The Additional requirements column may also indicate if other action is needed. The following results are possible:

   • Successful

     The appliance has passed the readiness check and is ready for an upgrade.

   • Successful, Click Next for details.

     The appliance has passed the readiness check, but other tasks are required before the upgrade.

   • Failed

     The appliance has failed the readiness check and is not ready to upgrade.

     Click Next.

5. On the refreshed page (4 Additional requirements), review the information for any additional requirements.

   • For appliances that require a certificate, a token, or both, steps to obtain these items appear above the table on the page. The following describes the steps.

     Log in to the NetBackup command line on the master server and proceed as follows:

     • 1 - To view the certificate, run the following command: nbcertcmd -listCACertDetails

     • 2 - Verify that the SHA1 fingerprints match on both interfaces.

     • 3 - To generate a token, run the following command: nbcertcmd.

     • 4 - Copy the token from the NetBackup command line and paste it below.

       Enter a valid token for each appliance that needs one.

       Note:

       A valid token can only be obtained from the master server and it cannot be modified. An error appears if an invalid token is entered for any appliance and prevents you from clicking Trust and continue.

   • For appliance master server upgrades from software versions 3.1.1 and earlier, you are required to obtain a customer registration key for the Veritas Smart Meter feature. To obtain a key, follow the onscreen prompts as described below:

     • Log in to the Veritas Smart Meter site with your VEMS credentials and go the Registration Keys page to download a customer registration key file.

     • Open the downloaded file in a text editor, then copy and paste the entire contents in the Requirements (input) column under Smart Meter Customer Registration Key.

   

   After you have entered the information on this page, click Trust and continue.

6. On the refreshed page (5 Start upgrades), click Start upgrades.

   The Activity monitor appears so that you can watch the upgrade progress for all of the selected appliances. Expand the row of any appliance during the upgrade progress to see the step by step progress, as follows:

   Step 1 of 8: hh:mm:ss, Performing the preflight check---
   Step 2 of 8: hh:mm:ss, Performing the pre-upgrade self-test---
   Step 3 of 8: hh:mm:ss, Creating the pre-upgrade checkpoint---
   Step 4 of 8: hh:mm:ss, Performing the pre-upgrade tasks---
   Step 5 of 8: hh:mm:ss, Upgrading the appliance software---
   Step 6 of 8: hh:mm:ss, Upgrading NetBackup---
   Step 7 of 8: hh:mm:ss, Performing the post-upgrade tasks---
   Step 8 of 8: hh:mm:ss, Performing the post-upgrade self-test---

7. For any appliance that shows the state as Paused, expand that appliance row for complete details about how to proceed. A message prompts you to log in to the IPMI console and select one of the following options:

   • Press the A key to attempt the self-test again.

   • Press the R key to roll back the appliance to the previous software version.

     If you press A and the self-test fails again, press R to roll back to the previous version, or contact Technical Support for assistance.

     Note:

     A rollback occurs automatically after one hour if you do not log in to the IPMI console and make a selection.