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NetBackup™ Troubleshooting Guide

Last Published: 2022-09-08

Product(s): NetBackup (10.1)

Verifying that all processes are running on Windows servers

Use the following procedure to make sure that all the processes that need to run on Windows server are running.

Table: Steps to ensure that all necessary processes are running on Windows servers

Step	Action	Description
Step 1	Start all services on the master servers.	The following services must be running for typical backup and restore operations (steps 1, 2, and 3 in this table). If these services are not running, start them by using the NetBackup Activity Monitor or the Services application in the Windows Control Panel. To start all of the services, run install_path\NetBackup\bin\bpup.exe. Services on master servers: NetBackup Authentication NetBackup Client Service NetBackup Compatibility Service NetBackup Database Manager NetBackup Discovery Framework NetBackup Enterprise Media Manager NetBackup Event Manager NetBackup Indexing Manager NetBackup Job Manager NetBackup Policy Execution Manager NetBackup Relational Database Manager NetBackup Remote Manager and Monitor Service NetBackup Request Daemon NetBackup Resource Broker NetBackup Service Layer NetBackup Service Monitor NetBackup Storage Lifecycle Manager NetBackup Vault Manager NetBackup Volume Manager NetBackup Web Management Console Veritas Private Branch Exchange Note: Additional processes may also need to be running if other add-on products, database agents, and so forth are installed. For additional assistance, see https://www.veritas.com/support/en_US/article.100002166
Step 2	Start all services on the media servers.	Services on media servers: NetBackup Client Service NetBackup Deduplication Engine (if the system has data deduplication configured) NetBackup Deduplication Manager (if the system has data deduplication configured) NetBackup Deduplication Multi-Threaded Agent (if the system has data deduplication configured) NetBackup Device Manager service (if the system has configured devices) NetBackup Remote Manager and Monitor Service (if the system has data deduplication configured) NetBackup Volume Manager service
Step 3	Start all services on the clients.	Services on clients: NetBackup Client Service NetBackup Legacy Client Service Veritas Private Branch Exchange
Step 4	Start avrd and processes for robots.	Use the NetBackup Activity Monitor to see if the following processes are running: avrd (automatic media recognition), only if drives are configured on the server Processes for all configured robots. See the NetBackup Administrator's Guide, Volume I. If these processes are not running, stop and restart the NetBackup Device Manager service. Use the NetBackup Activity Monitor or the Services application in the Windows Control Panel.
Step 5	Restart the operation or do additional troubleshooting.	If you had to start any of the processes or services in the previous steps, retry the operation. If the processes and services are running or the problem persists, you can try to test the servers and clients. See Testing the master server and clients. See Testing the media server and clients. If you cannot start any of these processes or services, check the appropriate debug logs for NetBackup problems. See the NetBackup Logging Reference Guide. When these processes and services start, they continue to run unless you stop them manually or a problem occurs on the system. On Windows systems, it is recommended that you add commands for starting them to your startup scripts, so they restart in case you have to restart.