NetBackup™ Troubleshooting Guide

Determining if the PBX daemon or service is available

If NetBackup does not work as configured, a required NetBackup service may have stopped. For example, backups may not be scheduled or may be scheduled but are not running. The type of problem depends on which process is not running.

When a NetBackup service is not running and another process tries to connect to it, messages similar to the following appear in /opt/VRTSpbx/log (UNIX) or install_path\VxPBX\log(Windows). The unified logging originator for PBX is 103 and the product ID is 50936.

05/17/10 9:00:47.79 [Info] PBX_Manager:: handle_input with fd = 4
05/17/10 9:00:47.79 [Info] PBX_Client_Proxy::parse_line, line = ack=1
05/17/10 9:00:47.79 [Info] PBX_Client_Proxy::parse_line, line = 
extension=EMM
05/17/10 9:00:47.80 [Info] hand_off looking for proxy for = EMM
05/17/10 9:00:47.80 [Error] No proxy found.
05/17/10 9:00:47.80 [Info] PBX_Client_Proxy::handle_close