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Enterprise Vault™ Troubleshooting FSA Reporting
Last Published:
2021-03-23
Product(s):
Enterprise Vault (14.1, 14.0, 12.5, 12.4, 12.3, 12.2, 12.1, 12.0, 11.0.1, 11.0)
- About this document
- Troubleshooting an upgrade of FSA Reporting
- Troubleshooting the configuration of FSA Reporting
- Troubleshooting issues with FSA Reporting reports
- Using DTrace to troubleshoot FSA Reporting
FSA Reporting scans fail to start, no change in scan status
: FSA Reporting scans fail to start for a file server. The Administration Console shows no change in scan status, and displays no error message.
A DTrace of the FSAReportingService includes the following entry:
FSAReportingUtil::GetFullyQualifiedDomainName, server name passed to this function = (NetBIOS name instead of FQDN) |
Cause: Enterprise Vault requires that both a forward DNS lookup and a reverse DNS lookup of the file server is successful.
Resolution: Make sure that both a forward DNS lookup and a reverse DNS lookup succeed for the file server.