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Veritas NetBackup™ CloudPoint Install and Upgrade Guide
Last Published:
2022-03-28
Product(s):
NetBackup & Alta Data Protection (10.0)
- Section I. CloudPoint installation and configuration
- Preparing for CloudPoint installation
- About the deployment approach
- Deciding where to run CloudPoint
- About deploying CloudPoint in the cloud
- Meeting system requirements
- CloudPoint host sizing recommendations
- CloudPoint extension sizing recommendations
- Creating an instance or preparing the host to install CloudPoint
- Installing container platform (Docker, Podman)
- Creating and mounting a volume to store CloudPoint data
- Verifying that specific ports are open on the instance or physical host
- Preparing CloudPoint for backup from snapshot jobs
- Deploying CloudPoint using container images
- Deploying CloudPoint extensions
- Before you begin installing CloudPoint extensions
- Downloading the CloudPoint extension
- Preparing to install the extension on a VM
- Installing the CloudPoint extension on a VM
- Preparing to install the extension on a managed Kubernetes cluster (AKS) in Azure
- Preparing to install the extension on a managed Kubernetes cluster (EKS) in AWS
- Install extension using the Kustomize and CR YAMLs
- Installing the CloudPoint extension on Azure (AKS)
- Installing the CloudPoint extension on AWS (EKS)
- Managing the extensions
- CloudPoint cloud plug-ins
- CloudPoint storage array plug-ins
- How to configure the CloudPoint storage array plug-ins?
- NetApp plug-in configuration notes
- ACL configuration on NetApp array
- Nutanix Files plug-in configuration notes
- Configuring ACL for Nutanix array
- Dell EMC Unity array plug-in configuration notes
- FUJITSU AF/DX plug-in configuration notes
- NetApp NAS plug-in configuration notes
- Dell EMC PowerStore plug-in configuration notes
- Dell EMC PowerStore NAS plug-in configuration notes
- Dell EMC PowerFlex plug-in configuration notes
- Dell EMC XtremIO SAN plug-in configuration notes
- Pure Storage FlashArray plug-in configuration notes
- Pure Storage FlashBlade plug-in configuration notes
- IBM Storwize plug-in configuration notes
- HPE RMC plug-in configuration notes
- HPE XP plug-in configuration notes
- Hitachi plug-in configuration notes
- Hitachi (HDS VSP 5000) plug-in configuration notes
- InfiniBox plug-in configuration notes
- Dell EMC PowerScale (Isilon) plug-in configuration notes
- Dell EMC PowerMax and VMax plug-in configuration notes
- Qumulo plug-in configuration notes
- CloudPoint application agents and plug-ins
- Microsoft SQL plug-in configuration notes
- Oracle plug-in configuration notes
- About the installation and configuration process
- Preparing to install the Linux-based agent
- Preparing to install the Windows-based agent
- Downloading and installing the CloudPoint agent
- Registering the Linux-based agent
- Registering the Windows-based agent
- Configuring the CloudPoint application plug-in
- Configuring VSS to store shadow copies on the originating drive
- Creating a NetBackup protection plan for cloud assets
- Subscribing cloud assets to a NetBackup protection plan
- Restore requirements and limitations for Microsoft SQL Server
- Restore requirements and limitations for Oracle
- Additional steps required after an Oracle snapshot restore
- Steps required before restoring SQL AG databases
- Recovering a SQL database to the same location
- Recovering a SQL database to an alternate location
- Additional steps required after a SQL Server snapshot restore
- Additional steps required after restoring SQL AG databases
- SQL snapshot or restore and granular restore operations fail if the Windows instance loses connectivity with the CloudPoint host
- Disk-level snapshot restore fails if the original disk is detached from the instance
- Additional steps required after restoring an AWS RDS database instance
- Protecting assets with CloudPoint's agentless feature
- Volume Encryption in NetBackup CloudPoint
- CloudPoint security
- Preparing for CloudPoint installation
- Section II. CloudPoint maintenance
- CloudPoint logging
- Upgrading CloudPoint
- Uninstalling CloudPoint
- Preparing to uninstall CloudPoint
- Backing up CloudPoint
- Unconfiguring CloudPoint plug-ins
- Unconfiguring CloudPoint agents
- Removing the CloudPoint agents
- Removing CloudPoint from a standalone Docker host environment
- Removing CloudPoint extensions - VM-based or managed Kubernetes cluster-based
- Restoring CloudPoint
- Troubleshooting CloudPoint
SQL snapshot or restore and granular restore operations fail if the Windows instance loses connectivity with the CloudPoint host
This issue occurs if the CloudPoint agent that is configured on a Windows instance loses network connectivity with the CloudPoint host. CloudPoint operations such as snapshot creation or restore for SQL Server and granular restore begin to fail for the Windows instance.
The connectivity failure may occur due to various reasons such as a services restart on the CloudPoint host as part of a CloudPoint software upgrade or a general network disruption.
The flexsnap-agent logs may contain messages similar to the following:
flexsnap-agent-onhost[2720] MainThread flexsnap.connectors.rabbitmq: ERROR - Unexpected exception() in main loop flexsnap-agent-onhost[2720] MainThread agent: ERROR - Agent failed unexpectedly
If CloudPoint is deployed in a Veritas NetBackup environment, the NetBackup logs may contain messages similar to the following:
Error nbcs (pid=5997) Failed to create snapshot for asset: <sqlassetname> Error nbcs (pid=5997) Operation failed. Agent is unavailable.
Workaround:
To resolve this issue, restart the Veritas CloudPoint Agent service on the Windows instance.