Veritas NetBackup™ OpsCenter Administrator's Guide
- Overview of NetBackup OpsCenter
- About OpsCenter
- About OpsCenter components
- About starting the OpsCenter console
- About OpsCenter console components
- About the View pane
- Sizing the Content pane
- About using tables
- Installing OpsCenter
- About planning an OpsCenter installation
- About the OpsCenter licensing model
- Managed NetBackup master server considerations
- About designing your OpsCenter Server
- About planning an OpsCenter Agent deployment
- Installing OpsCenter on Windows and UNIX
- About OpsCenter upgrade on Windows and UNIX
- About post-installation tasks
- About uninstalling OpsCenter on Windows and UNIX
- About clustering OpsCenter
- About planning an OpsCenter installation
- OpsCenter Getting Started feature
- Administering OpsCenter
- About OpsCenter services and processes used by OpsCenter
- OpsCenter server scripts on Windows and UNIX
- About OpsCenter database administration
- About backup and restore of OpsCenter and OpsCenter Analytics
- About communication ports and firewall considerations in OpsCenter
- About OpsCenter log files
- Understanding OpsCenter settings
- Setting user preferences
- About managing licenses
- Configuring the data purge period on the OpsCenter Server
- Configuring SMTP server settings for OpsCenter
- Adding host aliases in OpsCenter
- Merging objects (hosts) in OpsCenter
- Modifying tape library information in OpsCenter
- Copying a user profile in OpsCenter
- Setting report export location in OpsCenter
- About managing Object Types in OpsCenter
- About managing OpsCenter users
- About adding AD / LDAP user groups in OpsCenter
- About managing recipients in OpsCenter
- About managing cost analysis and chargeback for OpsCenter Analytics
- Understanding data collection
- About data collection in OpsCenter
- About managing OpsCenter Agents
- About managing OpsCenter Data Collectors
- About configuring data collection for NetBackup
- About the Breakup Jobs option
- Viewing master server details and data collection status
- Collecting data from PureDisk
- Managing OpsCenter views
- About OpsCenter views
- About managing OpsCenter views
- View filters in OpsCenter
- Monitoring NetBackup using OpsCenter
- Controlling the scope of Monitor views
- About monitoring NetBackup using the Overview tab
- About monitoring NetBackup jobs
- Monitor > Services view
- About monitoring Audit Trails
- Managing NetBackup using OpsCenter
- About managing alert policies
- About creating (or changing) an alert policy
- About managing NetBackup storage
- About managing NetBackup devices
- About Operational Restore and Guided Recovery operations
- About Operational Restores from OpsCenter
- About OpsCenter Guided Recovery
- Troubleshooting Guided Recovery
- About managing NetBackup Hosts
- About managing NetBackup Deployment Analysis
- Data compilation for the Capacity License report
- Generating a Capacity Licensing report
- Supporting Replication Director in OpsCenter
- Understanding and configuring OpsCenter alerts
- About using SNMP
- About using SNMP
- Reporting in OpsCenter
- About OpsCenter reports
- Report Templates in OpsCenter
- About managing reports in OpsCenter
- Creating a custom report in OpsCenter
- About managing My Reports
- About managing My Dashboard
- About managing reports folders in OpsCenter
- About managing report schedules in OpsCenter
- About managing time schedules in OpsCenter
- Appendix A. Additional information on PureDisk data collection
- Appendix B. Attributes of NetBackup data
- Appendix C. Man pages for CLIs
- Appendix D. Creating views using CSV, TSV, and XML files
- Appendix E. Error messages in OpsCenter
Possible OpsCenter console logon issues
Table: OpsCenter console logon issues describes the issues you may find when you log on to the console and their solution.
Table: OpsCenter console logon issues
Issue | Cause | Solution |
---|---|---|
You have a user authentication error. The logon screen displays the message "User authentication failed. Please enter valid user name and password. If problem persists contact your system administrator." | The OpsCenter Authentication Service cannot validate the user name and password for the selected domain. | Enter a valid user name, password, and domain. Ensure that the OpsCenter Authentication Service is started and running properly. You can start the authentication service by running net start opsatd' on Windows and <INSTALL_PATH SYMCOpsCenterServer/bin on UNIX. |
The entered user name is not a registered OpsCenter user. The logon screen displays the message "This user is not authorized to use OpsCenter. Please contact the OpsCenter Administrator for adding this user." | The user name and domain are valid, but the user was not added to the list of users for OpsCenter. | Log on as the OpsCenter admin user and add the user to the list of OpsCenter users. |
You cannot connect to the OpsCenter server. The logon screen displays the message "Error occurred while connecting to the OpsCenter Server. Please ensure that the server is running." | This issue may occur due to any of the following reasons:
| Start the OpsCenter Server Service and verify that it is running properly. See 'Controlling OpsCenter services and processes' section in the Administration chapter of the OpsCenter Administrator's Guide. Check your network configuration. Verify that the If PBX server gets restarted while OpsCenter services were running, you must restart all OpsCenter services. Use the following procedure to restart all OpsCenter services.
|
Either the user name or password or both have not been entered. The logon screen displays the message "Please enter valid user name and password. " | Username and/or password has not been specified. | Enter a valid user name and password. |
Authentication service is down "Error occurred while connecting to the OpsCenter Authentication Service (AT). Please ensure that the AT service is running." | Authentication service is down | Verify that the OpsCenter Authentication Service is running. You can start the authentication service by running net start vrtsat on Windows or <INSTALL_PATH>/SYMCOpsCenterServer/bin/opsatd on UNIX. |