Veritas NetBackup™ Appliance Administrator's Guide

Last Published:
Product(s): Appliances (3.0)
Platform: NetBackup Appliance OS
  1. Overview
    1.  
      About NetBackup appliances
    2.  
      About the Master Server role
    3.  
      About the Media Server role
    4. About accessing the NetBackup Appliance Web Console
      1.  
        Web browsers supported by the appliance
      2.  
        Disabling the Untrusted Connection page in Mozilla Firefox
    5. About the NetBackup Appliance Shell Menu
      1.  
        Logging on to the NetBackup Appliance Shell Menu
      2.  
        Limitations of the NetBackup Appliance Shell Menu
      3.  
        Command limitations on appliances that are not configured
    6. About appliance console components
      1.  
        About using the links on the title bar
      2.  
        Accessing and using help
      3.  
        About using Web browser bookmarks
      4.  
        Avoiding CSRF (Cross Site Request Forgery)
    7.  
      About the NetBackup Appliance Web Console login page
    8.  
      NetBackup appliance home page
    9.  
      Common tasks in NetBackup Appliance
    10.  
      About the NetBackup appliance documentation
  2. Monitoring the NetBackup appliance
    1.  
      About monitoring the NetBackup appliance
    2. About hardware monitoring and alerts
      1. Monitor > Hardware options
        1.  
          Hardware components that are monitored
      2.  
        About Email notification from a NetBackup appliance
    3. About Symantec Data Center Security on the NetBackup Appliance
      1.  
        Monitor > SDCS Events
      2.  
        Viewing SDCS audit log details
      3.  
        Filtering SDCS audit logs
      4.  
        Setting the SDCS audit log retention specification
      5. About Symantec Data Center Security Downloads
        1.  
          Downloading the SDCS server and console software from the NetBackup appliance
        2.  
          Downloading the IPS and IDS policies from the NetBackup appliance
      6.  
        Connecting to the SDCS server
      7.  
        Revert SDCS to unmanaged mode on a NetBackup appliance
  3. Managing a NetBackup appliance from the NetBackup Appliance Web Console
    1.  
      About the Manage views
    2. About storage configuration
      1.  
        Manage > Storage
      2.  
        Checking partition details
      3.  
        Resizing a partition
      4.  
        Resize dialog
      5.  
        Troubleshooting resize-related issues
      6.  
        Moving a partition
      7.  
        Move <partition> dialog
      8.  
        Moving the MSDP partition from a base disk to an expansion disk for optimum performance
      9.  
        Scanning storage devices from the NetBackup Appliance Web Console
      10.  
        Adding the storage space from a newly available disk
      11.  
        Removing an existing storage disk
      12.  
        Monitoring the progress of storage manipulation tasks
      13.  
        Scanning storage devices using the NetBackup Appliance Shell Menu
      14. About viewing storage space information using the Show command
        1.  
          Viewing all storage information
        2.  
          Viewing disk information
        3.  
          Viewing partition information
        4.  
          Viewing the partition distribution on disks
      15.  
        About storage email alerts
    3. About appliance supported tape devices
      1.  
        Adding external robots to the NetBackup appliance
    4. About configuring Host parameters for your appliance
      1.  
        Manage > Host > Data Buffer options
      2.  
        Configuring data buffer parameters
      3.  
        Manage > Host > Lifecycle options
      4.  
        Configuring lifecycle parameters
      5. About configuring deduplication solutions
        1.  
          Adding the deduplication solution to a 5230 media appliance
        2.  
          Manage > Host > Deduplication
        3.  
          Configuring deduplication parameters
      6. About BMR integration
        1.  
          Manage > Host > Advanced options
        2.  
          Enabling BMR from the NetBackup Appliance Web Console
      7. Manage > Host > IPMI options
        1.  
          Resetting the IPMI
    5. Manage > Appliance Restore
      1. About creating an appliance checkpoint
        1.  
          Creating an appliance checkpoint
        2.  
          Checkpoint creation status
        3.  
          Creating an appliance checkpoint from the appliance shell menu
      2. About rollback to a checkpoint
        1.  
          About appliance rollback
        2.  
          About appliance rollback validation
        3.  
          Rollback to an appliance checkpoint from the NetBackup Appliance Web Console
        4.  
          About checkpoint rollback status
        5.  
          Rollback to an appliance checkpoint from the appliance shell menu
      3. About NetBackup appliance factory reset
        1.  
          Factory reset best practices
        2.  
          Starting a factory reset from the NetBackup Appliance Web Console
        3.  
          About factory reset status
        4.  
          Starting a factory reset from the appliance shell menu
    6. Manage > License
      1.  
        Managing license keys on the NetBackup Appliance
      2.  
        Adding a permanent license key if an evaluation license key expires
    7. Software release updates for NetBackup Appliances
      1.  
        Manage > Software Updates
      2. Methods for downloading appliance software release updates
        1.  
          Downloading software updates to a NetBackup appliance using the NetBackup Appliance Web Console
        2.  
          Downloading software updates directly to a NetBackup appliance
        3.  
          Downloading software updates to a NetBackup appliance using a client share
      3.  
        Installing a NetBackup appliance software update using the NetBackup Appliance Shell Menu
      4.  
        Appliance servers to upgrade
      5.  
        Software Updates Installation Status
    8. About installing an EEB
      1.  
        Installing an EEB
    9. About installing NetBackup Administration Console and client software
      1.  
        Installing NetBackup client software through CIFS and NFS shares
      2.  
        Downloading NetBackup client packages to a client from a NetBackup Appliance
      3.  
        Downloading the NetBackup Administration Console to a Windows computer from a NetBackup Appliance
    10. Manage > Additional Servers
      1.  
        Managing additional servers to the appliance
    11.  
      Manage > Certificates
  4. Managing NetBackup appliance using the NetBackup Appliance Shell Menu
    1.  
      Expanding the bandwidth on the NetBackup Appliance
    2.  
      About configuring the maximum transmission unit size
    3. About OpenStorage plugin installation
      1.  
        Installing OpenStorage plugin
      2.  
        Uninstalling OpenStorage plugin
    4. About mounting a remote NFS
      1.  
        Mounting a remote NFS drive
      2.  
        Unmounting an NFS drive
    5. About running NetBackup commands from the appliance
      1. About NetBackup administrator capabilities
        1.  
          Running NetBackup commands from the NetBackup Appliance
        2. Creating a NetBackup touch file from the NetBackup Appliance
          1.  
            Loading the NetBackup notify scripts
        3.  
          About NetBackup operating system commands
        4.  
          Best practices for running NetBackup commands from the NetBackup Appliance
        5.  
          Known limitations of running NetBackup commands from the NetBackup Appliance
      2. Creating NetBackup administrator user accounts
        1.  
          Logging on as a NetBackup administrator
        2.  
          Managing NetBackup administrator user account passwords
        3.  
          Auditing NetBackup administrator accounts
      3.  
        Deleting NetBackup administrator user accounts
      4.  
        Viewing NetBackup administrator user accounts
    6. About Auto Image Replication between appliances
      1. About Auto Image Replication between NetBackup appliances
        1.  
          Adding a trusted master server using NetBackup CA-signed (host ID-based) certificate
        2.  
          Prerequisites for Auto Image Replication
        3. Configuring a replication target
          1.  
            Determining the appliance deduplication password
      2.  
        About Auto Image Replication between NetBackup appliances and deduplication appliances
    7. About forwarding logs to an external server
      1.  
        Uploading certificates for TLS
      2.  
        Enabling log forwarding
      3.  
        Changing the log forwarding interval
      4.  
        Viewing the log forwarding configuration
      5.  
        Disabling log forwarding
  5. Understanding the NetBackup appliance settings
    1.  
      About modifying the appliance settings
    2. Settings > Notifications
      1. Settings > Notifications > Alert Configuration
        1.  
          Configuring alert settings
        2. About SNMP
          1.  
            About the Management Information Base (MIB)
        3. About Call Home
          1.  
            Enabling and disabling Call Home from the appliance shell menu
          2.  
            Configuring a Call Home proxy server from the NetBackup Appliance Shell Menu
          3.  
            Understanding the Call Home workflow
          4.  
            About the Product Improvement Program
      2. Settings > Notifications > Login Banner
        1.  
          Creating the appliance login banner
        2.  
          Removing the appliance login banner
      3. Settings > Notification > Registration
        1.  
          About AutoSupport
    3. Settings > Network
      1.  
        VLAN configuration for NetBackup Appliances
      2. Settings > Network > Network Settings
        1.  
          NetBackup 5330 compute node Ethernet port configurations
        2. About WAN Optimization
          1.  
            How to enable WAN optimization for a network interface port or a network interface port bond
          2.  
            How to disable WAN optimization for a network interface port or a network bond
          3.  
            Viewing the WAN optimization status
        3.  
          Network and VLAN configuration guidelines
        4.  
          Creating a bond
        5.  
          Tagging VLAN
        6.  
          Adding static route
      3. Settings > Network > Fibre Transport
        1.  
          About the HBA port mode configuration table
        2.  
          Configuring Fibre Transport media server settings
        3.  
          Configuring Fibre Transport to other NetBackup appliances
        4.  
          Configuring Fibre Transport on a target appliance for optimized duplication and replication
      4. Settings > Network > Host
        1.  
          Changing DNS and Host Name Resolution (non-DNS) configuration settings
      5.  
        About IPv4-IPv6-based network support
    4.  
      Settings > Date and Time
    5. Settings > Authentication
      1. About configuring user authentication
        1.  
          Generic user authentication guidelines
      2. About authorizing NetBackup appliance users
        1.  
          NetBackup Appliance user role privileges
      3.  
        Settings > Authentication
      4. Settings > Authentication > LDAP
        1.  
          Adding an LDAP server configuration
        2.  
          Importing an LDAP server configuration
        3.  
          Setting the SSL certification
        4.  
          Exporting an LDAP configuration
        5.  
          Unconfiguring LDAP user authentication
        6.  
          Enabling the LDAP server configuration
        7.  
          Disabling the LDAP server configuration
        8.  
          Deleting LDAP configuration parameters
        9.  
          Adding LDAP configuration parameters
        10.  
          Adding an LDAP attribute mapping
        11.  
          Deleting an LDAP attribute mapping
      5. Settings > Authentication > Active Directory
        1.  
          Adding an Active Directory server configuration
        2.  
          Unconfiguring the Active Directory user authentication
      6. Settings > Authentication > Kerberos-NIS
        1.  
          Adding a Kerberos-NIS authentication configuration
        2.  
          Unconfiguring the Kerberos-NIS user authentication
      7. Settings > Authentication > User Management
        1.  
          Adding appliance users
        2.  
          Deleting appliance users
        3.  
          Adding appliance user groups
        4.  
          Deleting appliance user groups
        5.  
          Granting roles to users and user groups
        6.  
          Revoking roles from users and user groups
        7.  
          Synchronizing the user groups
    6.  
      Settings > Password Management
  6. Troubleshooting
    1.  
      Troubleshooting and tuning appliance from the Appliance Diagnostics Center
    2.  
      Viewing log files using the Support command
    3.  
      Where to find NetBackup Appliance log files using the Browse command
    4. About disaster recovery
      1.  
        Recovering a NetBackup appliance master server using NetBackup catalog restore
    5.  
      Gathering device logs on a NetBackup appliance
    6.  
      Setting a NetBackup 5330 storage shelf component to the Service Allowed mode
  7. Deduplication pool catalog backup and recovery
    1.  
      Deduplication pool catalog backup policy
    2.  
      Automatic configuration of the deduplication pool catalog backup policy
    3.  
      Manually configuring the deduplication pool catalog backup policy
    4.  
      Manually updating the deduplication pool catalog backup policy
    5.  
      Recovering the deduplication pool catalog

Setting a NetBackup 5330 storage shelf component to the Service Allowed mode

Before service or replacement can be performed on a Primary Storage Shelf or an Expansion Storage Shelf, the specific component of the unit must be set to the Service Allowed mode.

Typically, a failure automatically sets the component of the affected unit to the Service Allowed mode. When a warning of an impending failure occurs, the component is not automatically set to the Service Allowed mode. For this situation, you must set the component to the Service Allowed mode manually, by using the NetBackup Appliance Shell Menu.

In the Main_Menu > Support view, two main commands are available:

  • ServiceAllowed Set PrimaryShelf

    This command is used with options to set the appropriate Primary Storage Shelf component to the Service Allowed mode.

  • ServiceAllowed Set ExpansionShelf

    This command is used with options to set the appropriate Expansion Storage Shelf component to the Service Allowed mode.

The following describes the available command options for setting a Primary Storage Shelf component or an Expansion Storage Shelf component to the Service Allowed mode.

Table: Service Allowed command options

Storage unit

Command options

Primary Storage Shelf

  • Controller

    Set the Service Allowed flag for a Primary Shelf Controller. When you enter this option, you must also identify the controller location (A/B). The following shows the complete command:

    ServiceAllowed Set PrimaryShelf Controller A/B On/Off

  • FanCanister

    Set the Service Allowed flag for a Primary Shelf fan canister. When you enter this option, you must also identify the fan canister location (Left/Right).The following shows the complete command:

    ServiceAllowed Set PrimaryShelf FanCanister Left/Right On/Off

  • HDD

    Set the Service Allowed flag for a Primary Shelf hard disk drive. When you enter this option, you must also identify the drawer location (DrawerID) and the disk drive location (SlotNo). The following shows the complete command:

    ServiceAllowed Set PrimaryShelf HDD DrawerID SlotNo On/Off

    Note:

    Before you run this command, first run the Monitor > Hardware ShowHealth PrimaryShelf RAID command. Refer to the "Precautions and guidelines" section for more information.

  • PowerCanister

    Set the Service Allowed flag for a Primary Shelf power canister. When you enter this option, you must also identify the power canister location (Top/Bottom). The following shows the complete command:

    ServiceAllowed Set PrimaryShelf PowerCanister Top/Bottom On/Off

Expansion Storage Shelf

  • ExpansionCanister

    Set the Service Allowed flag for an Expansion Shelf canister. When you enter this option, you must also identify the canister location (Top/Bottom). The following shows the complete command:

    ServiceAllowed Set ExpansionShelf ExpansionCanister Top/Bottom On/Off

  • FanCanister

    Set the Service Allowed flag for a Primary Shelf fan canister. When you enter this option, you must also identify the fan canister location (Left/Right).The following shows the complete command:

    ServiceAllowed Set ExpansionShelf FanCanister Left/Right On/Off

  • HDD

    Set the Service Allowed flag for an Expansion Shelf hard disk drive. When you enter this option, you must also identify the exanpsion shelf ID (ExpansionShelfID), the drawer location (DrawerID), and the disk drive location (SlotNo). The following shows the complete command:

    ServiceAllowed Set ExpansionShelf HDD ExpansionShelfID DrawerID SlotNo On/Off

    Note:

    Before you run this command, first run the Monitor > Hardware ShowHealth PrimaryShelf RAID command. Refer to the "Precautions and guidelines" section for more information.

  • PowerCanister

    Set the Service Allowed flag for a Primary Shelf power canister. When you enter this option, you must also identify the power canister location (Top/Bottom). The following shows the complete command:

    ServiceAllowed Set ExpansionShelf PowerCanister Top/Bottom On/Off

Precautions and guidelines

Veritas requires that you perform this procedure only with assistance from Veritas Technical Support. It is important to understand that certain situations can adversely affect system operation. Care must be taken when you run the Service Allowed command options.

To keep your system at peak performance, fix each problem as it occurs and do not let problems accumulate. Multiple problems can degrade system performance and make servicing the system more difficult. Multiple problems can also increase the potential for a situation that may cause data loss.

The following describes how the Service Allowed mode may affect the system:

  • Degraded performance

    In some situations, setting a component to the Service Allowed mode can cause degraded performance. A message appears to alert you of this possibility before you proceed. For example, when you use the Controller option for the Primary Shelf, the following message appears:

    Support> ServiceAllowed Set PrimaryShelf Controller A on
Service allowed flag is used for component replacement. Setting
this flag may cause performance degradation due to write cache
being turned off.
>> Do you want to continue? (yes, no):

  • RAID volume status in Degraded state

    When you use the HDD option to set a hard disk drive to the Service Allowed mode, the following message appears:

    Support> ServiceAllowed Set PrimaryShelf HDD 1 2 on
Service allowed flag is used for component replacement. Before
you set this flag, run the
'Monitor->Hardware ShowHealth PrimaryShelf RAID' command to
make sure that this Hard Disk Drive (HDD) is in a RAID volume
with a status of Optimal. If the RAID volume status is not Optimal,
executing this command creates a RISK OF POTENTIAL DATA LOSS.
>> Do you want to continue? (yes, no): no

    In this situation, the best practice is to enter no. Then you must resolve the current RAID volume issue to return it to Optimal status. Only then can you proceed with setting the affected hard disk drive to the Service Allowed mode.

    Veritas recommends that before you attempt to set any hard disk drive to the Service Allowed mode, first run the Monitor > Hardware ShowHealth PrimaryShelf RAID command. Check to make sure that the hard disk drive that you want to set to the Service Allowed mode is in a RAID volume with Optimal status.

    Warning:

    Make sure that you contact and work with Veritas Technical Support for guidance to avoid any situation that may cause the potential for data loss.

The following procedure describes how to set a Primary Storage Shelf or an Expansion Storage Shelf component to the Service Allowed mode.

To set a Primary Storage Shelf or an Expansion Storage Shelf component to the Service Allowed mode

  1. Contact Veritas Technical Support and inform the representative that you need to set a storage shelf component to the Service Allowed mode.

    Allow the representative to assist you with the remaining steps that follow.

  2. Log in to the NetBackup Appliance Shell Menu.
  3. Enter Main_Menu > Support.
  4. From the list of commands in Table: Service Allowed command options, enter the appropriate command.

    Note:

    Before you attempt to set a hard disk drive to the Service Allowed mode, first run the Monitor > Hardware ShowHealth PrimaryShelf RAID command. Refer to the "Precautions and guidelines" section for more information.

  5. Verify that the component is in the Service Allowed mode by checking that the blue Service Action Allowed LED on the affected storage shelf is on.
  6. Perform the necessary work on the affected unit.

    After the work has been completed and the unit has been restored to normal operation, the Service Allowed mode is cleared automatically.