Veritas NetBackup™ Appliance Administrator's Guide

Last Published:
Product(s): Appliances (3.0)
Platform: NetBackup Appliance OS
  1. Overview
    1.  
      About NetBackup appliances
    2.  
      About the Master Server role
    3.  
      About the Media Server role
    4. About accessing the NetBackup Appliance Web Console
      1.  
        Web browsers supported by the appliance
      2.  
        Disabling the Untrusted Connection page in Mozilla Firefox
    5. About the NetBackup Appliance Shell Menu
      1.  
        Logging on to the NetBackup Appliance Shell Menu
      2.  
        Limitations of the NetBackup Appliance Shell Menu
      3.  
        Command limitations on appliances that are not configured
    6. About appliance console components
      1.  
        About using the links on the title bar
      2.  
        Accessing and using help
      3.  
        About using Web browser bookmarks
      4.  
        Avoiding CSRF (Cross Site Request Forgery)
    7.  
      About the NetBackup Appliance Web Console login page
    8.  
      NetBackup appliance home page
    9.  
      Common tasks in NetBackup Appliance
    10.  
      About the NetBackup appliance documentation
  2. Monitoring the NetBackup appliance
    1.  
      About monitoring the NetBackup appliance
    2. About hardware monitoring and alerts
      1. Monitor > Hardware options
        1.  
          Hardware components that are monitored
      2.  
        About Email notification from a NetBackup appliance
    3. About Symantec Data Center Security on the NetBackup Appliance
      1.  
        Monitor > SDCS Events
      2.  
        Viewing SDCS audit log details
      3.  
        Filtering SDCS audit logs
      4.  
        Setting the SDCS audit log retention specification
      5. About Symantec Data Center Security Downloads
        1.  
          Downloading the SDCS server and console software from the NetBackup appliance
        2.  
          Downloading the IPS and IDS policies from the NetBackup appliance
      6.  
        Connecting to the SDCS server
      7.  
        Revert SDCS to unmanaged mode on a NetBackup appliance
  3. Managing a NetBackup appliance from the NetBackup Appliance Web Console
    1.  
      About the Manage views
    2. About storage configuration
      1.  
        Manage > Storage
      2.  
        Checking partition details
      3.  
        Resizing a partition
      4.  
        Resize dialog
      5.  
        Troubleshooting resize-related issues
      6.  
        Moving a partition
      7.  
        Move <partition> dialog
      8.  
        Moving the MSDP partition from a base disk to an expansion disk for optimum performance
      9.  
        Scanning storage devices from the NetBackup Appliance Web Console
      10.  
        Adding the storage space from a newly available disk
      11.  
        Removing an existing storage disk
      12.  
        Monitoring the progress of storage manipulation tasks
      13.  
        Scanning storage devices using the NetBackup Appliance Shell Menu
      14. About viewing storage space information using the Show command
        1.  
          Viewing all storage information
        2.  
          Viewing disk information
        3.  
          Viewing partition information
        4.  
          Viewing the partition distribution on disks
      15.  
        About storage email alerts
    3. About appliance supported tape devices
      1.  
        Adding external robots to the NetBackup appliance
    4. About configuring Host parameters for your appliance
      1.  
        Manage > Host > Data Buffer options
      2.  
        Configuring data buffer parameters
      3.  
        Manage > Host > Lifecycle options
      4.  
        Configuring lifecycle parameters
      5. About configuring deduplication solutions
        1.  
          Adding the deduplication solution to a 5230 media appliance
        2.  
          Manage > Host > Deduplication
        3.  
          Configuring deduplication parameters
      6. About BMR integration
        1.  
          Manage > Host > Advanced options
        2.  
          Enabling BMR from the NetBackup Appliance Web Console
      7. Manage > Host > IPMI options
        1.  
          Resetting the IPMI
    5. Manage > Appliance Restore
      1. About creating an appliance checkpoint
        1.  
          Creating an appliance checkpoint
        2.  
          Checkpoint creation status
        3.  
          Creating an appliance checkpoint from the appliance shell menu
      2. About rollback to a checkpoint
        1.  
          About appliance rollback
        2.  
          About appliance rollback validation
        3.  
          Rollback to an appliance checkpoint from the NetBackup Appliance Web Console
        4.  
          About checkpoint rollback status
        5.  
          Rollback to an appliance checkpoint from the appliance shell menu
      3. About NetBackup appliance factory reset
        1.  
          Factory reset best practices
        2.  
          Starting a factory reset from the NetBackup Appliance Web Console
        3.  
          About factory reset status
        4.  
          Starting a factory reset from the appliance shell menu
    6. Manage > License
      1.  
        Managing license keys on the NetBackup Appliance
      2.  
        Adding a permanent license key if an evaluation license key expires
    7. Software release updates for NetBackup Appliances
      1.  
        Manage > Software Updates
      2. Methods for downloading appliance software release updates
        1.  
          Downloading software updates to a NetBackup appliance using the NetBackup Appliance Web Console
        2.  
          Downloading software updates directly to a NetBackup appliance
        3.  
          Downloading software updates to a NetBackup appliance using a client share
      3.  
        Installing a NetBackup appliance software update using the NetBackup Appliance Shell Menu
      4.  
        Appliance servers to upgrade
      5.  
        Software Updates Installation Status
    8. About installing an EEB
      1.  
        Installing an EEB
    9. About installing NetBackup Administration Console and client software
      1.  
        Installing NetBackup client software through CIFS and NFS shares
      2.  
        Downloading NetBackup client packages to a client from a NetBackup Appliance
      3.  
        Downloading the NetBackup Administration Console to a Windows computer from a NetBackup Appliance
    10. Manage > Additional Servers
      1.  
        Managing additional servers to the appliance
    11.  
      Manage > Certificates
  4. Managing NetBackup appliance using the NetBackup Appliance Shell Menu
    1.  
      Expanding the bandwidth on the NetBackup Appliance
    2.  
      About configuring the maximum transmission unit size
    3. About OpenStorage plugin installation
      1.  
        Installing OpenStorage plugin
      2.  
        Uninstalling OpenStorage plugin
    4. About mounting a remote NFS
      1.  
        Mounting a remote NFS drive
      2.  
        Unmounting an NFS drive
    5. About running NetBackup commands from the appliance
      1. About NetBackup administrator capabilities
        1.  
          Running NetBackup commands from the NetBackup Appliance
        2. Creating a NetBackup touch file from the NetBackup Appliance
          1.  
            Loading the NetBackup notify scripts
        3.  
          About NetBackup operating system commands
        4.  
          Best practices for running NetBackup commands from the NetBackup Appliance
        5.  
          Known limitations of running NetBackup commands from the NetBackup Appliance
      2. Creating NetBackup administrator user accounts
        1.  
          Logging on as a NetBackup administrator
        2.  
          Managing NetBackup administrator user account passwords
        3.  
          Auditing NetBackup administrator accounts
      3.  
        Deleting NetBackup administrator user accounts
      4.  
        Viewing NetBackup administrator user accounts
    6. About Auto Image Replication between appliances
      1. About Auto Image Replication between NetBackup appliances
        1.  
          Adding a trusted master server using NetBackup CA-signed (host ID-based) certificate
        2.  
          Prerequisites for Auto Image Replication
        3. Configuring a replication target
          1.  
            Determining the appliance deduplication password
      2.  
        About Auto Image Replication between NetBackup appliances and deduplication appliances
    7. About forwarding logs to an external server
      1.  
        Uploading certificates for TLS
      2.  
        Enabling log forwarding
      3.  
        Changing the log forwarding interval
      4.  
        Viewing the log forwarding configuration
      5.  
        Disabling log forwarding
  5. Understanding the NetBackup appliance settings
    1.  
      About modifying the appliance settings
    2. Settings > Notifications
      1. Settings > Notifications > Alert Configuration
        1.  
          Configuring alert settings
        2. About SNMP
          1.  
            About the Management Information Base (MIB)
        3. About Call Home
          1.  
            Enabling and disabling Call Home from the appliance shell menu
          2.  
            Configuring a Call Home proxy server from the NetBackup Appliance Shell Menu
          3.  
            Understanding the Call Home workflow
          4.  
            About the Product Improvement Program
      2. Settings > Notifications > Login Banner
        1.  
          Creating the appliance login banner
        2.  
          Removing the appliance login banner
      3. Settings > Notification > Registration
        1.  
          About AutoSupport
    3. Settings > Network
      1.  
        VLAN configuration for NetBackup Appliances
      2. Settings > Network > Network Settings
        1.  
          NetBackup 5330 compute node Ethernet port configurations
        2. About WAN Optimization
          1.  
            How to enable WAN optimization for a network interface port or a network interface port bond
          2.  
            How to disable WAN optimization for a network interface port or a network bond
          3.  
            Viewing the WAN optimization status
        3.  
          Network and VLAN configuration guidelines
        4.  
          Creating a bond
        5.  
          Tagging VLAN
        6.  
          Adding static route
      3. Settings > Network > Fibre Transport
        1.  
          About the HBA port mode configuration table
        2.  
          Configuring Fibre Transport media server settings
        3.  
          Configuring Fibre Transport to other NetBackup appliances
        4.  
          Configuring Fibre Transport on a target appliance for optimized duplication and replication
      4. Settings > Network > Host
        1.  
          Changing DNS and Host Name Resolution (non-DNS) configuration settings
      5.  
        About IPv4-IPv6-based network support
    4.  
      Settings > Date and Time
    5. Settings > Authentication
      1. About configuring user authentication
        1.  
          Generic user authentication guidelines
      2. About authorizing NetBackup appliance users
        1.  
          NetBackup Appliance user role privileges
      3.  
        Settings > Authentication
      4. Settings > Authentication > LDAP
        1.  
          Adding an LDAP server configuration
        2.  
          Importing an LDAP server configuration
        3.  
          Setting the SSL certification
        4.  
          Exporting an LDAP configuration
        5.  
          Unconfiguring LDAP user authentication
        6.  
          Enabling the LDAP server configuration
        7.  
          Disabling the LDAP server configuration
        8.  
          Deleting LDAP configuration parameters
        9.  
          Adding LDAP configuration parameters
        10.  
          Adding an LDAP attribute mapping
        11.  
          Deleting an LDAP attribute mapping
      5. Settings > Authentication > Active Directory
        1.  
          Adding an Active Directory server configuration
        2.  
          Unconfiguring the Active Directory user authentication
      6. Settings > Authentication > Kerberos-NIS
        1.  
          Adding a Kerberos-NIS authentication configuration
        2.  
          Unconfiguring the Kerberos-NIS user authentication
      7. Settings > Authentication > User Management
        1.  
          Adding appliance users
        2.  
          Deleting appliance users
        3.  
          Adding appliance user groups
        4.  
          Deleting appliance user groups
        5.  
          Granting roles to users and user groups
        6.  
          Revoking roles from users and user groups
        7.  
          Synchronizing the user groups
    6.  
      Settings > Password Management
  6. Troubleshooting
    1.  
      Troubleshooting and tuning appliance from the Appliance Diagnostics Center
    2.  
      Viewing log files using the Support command
    3.  
      Where to find NetBackup Appliance log files using the Browse command
    4. About disaster recovery
      1.  
        Recovering a NetBackup appliance master server using NetBackup catalog restore
    5.  
      Gathering device logs on a NetBackup appliance
    6.  
      Setting a NetBackup 5330 storage shelf component to the Service Allowed mode
  7. Deduplication pool catalog backup and recovery
    1.  
      Deduplication pool catalog backup policy
    2.  
      Automatic configuration of the deduplication pool catalog backup policy
    3.  
      Manually configuring the deduplication pool catalog backup policy
    4.  
      Manually updating the deduplication pool catalog backup policy
    5.  
      Recovering the deduplication pool catalog

Troubleshooting and tuning appliance from the Appliance Diagnostics Center

You can troubleshoot multiple failures and resolve issues in the NetBackup appliance by using some interactive self-repair wizards in the Appliance Diagnostics Center. Each wizard helps you perform specific diagnostic tasks. Some of the wizards also guide you through system optimization and tuning. These wizards can be accessed by clicking the Appliance Diagnostics Center icon on the NetBackup Appliance Web Console. The icon is located on the upper-right corner of the NetBackup Appliance Web Console and looks like the following:

Appliance Diagnostics Center

When you click this icon, the Appliance Diagnostics Center page appears where you can see the Available and the Running Wizard Jobs tab. You can return to the NetBackup Appliance Web Console by closing this page.

All the troubleshooting wizards are listed under the Available tab.

The Running Wizard Jobs tab lists the wizards that were started but are not complete yet. If you close a wizard without completing it (using the cross icon) or leave it unfinished, it is listed under the Running Wizard Jobs tab. You can resume or delete these active wizards by clicking the respective icons from the Resume or Delete columns.

You can do the following to run the wizards from the Available tab:

Click Collect Log files

Use this wizard to collect log files from an Appliance.

The wizard lets you collect different types of log files like NetBackup, Appliance, operating system, PureDisk, GUI, NBSU (NetBackup Support Utility), DataCollect etc. Note that it may take several minutes to collect the NetBackup logs.

Table: Log files collected by the Collect Logs Wizard lists details about the log files that are collected by the wizard.

You can choose to email the log files to recipients, download to your computer, or upload them to Veritas Support.

Review the following points if you want to email the log files:

  • SMTP must be configured for emailing the logs. You can configure SMTP from Settings > Notification > Alert Configuration in the NetBackup Appliance Web Console.

  • To email the logs, the collected log size must be 10 MB or less.

Table: Log files collected by the Collect Logs Wizard lists the log files that are collected by the Collect Log Files Wizard. The logs are collected based on the log type that you specify. If you are collecting NetBackup logs, you can also specify the time frame for which you want to collect the logs.

Table: Log files collected by the Collect Logs Wizard

Log Type

What is collected?

NetBackup

Logs created by the NetBackup Copy Logs tool (nbcplogs). These include the following:

  • NetBackup legacy logs

  • NetBackup VxUL (Unified) logs

  • NetBackup OpsCenter logs

  • NetBackup PureDisk logs

  • Windows Event logs (Application, System, Security)

  • PBX logs

  • NetBackup database logs

  • NetBackup database error logs

  • NetBackup database trylogs

  • Vault session logs

  • Volume Manager debug logs

  • VxMS logs, if enabled

Note:

The legacy logs and the VXlogs are collected based on the time frame that you specify.

Appliance

Appliance logs including upgrade, hardware, event logs and so on. The following Appliance logs are collected:

  • hostchange.log, selftest_report*

  • Logs created by the CallhomeDataGather utility.

  • config_nb_factory.log, iso_postinstall.log, sf.log

  • patch_*, upgrade_* logs

  • NetBackup Appliance VxUL (Unified) logs, which include:

    • All

    • CallHome

    • Checkpoint

    • Common

    • Config

    • Database

    • Hardware

    • HWMonitor

    • Network

    • RAID

    • Seeding

    • SelfTest

    • Storage

    • SWUpdate

    • Commands

    • CrossHost

    • Trace

    Note:

    The NetBackup Appliance unified logs are not the same as the NetBackup unified logs, such as nbpem or nbjm. NetBackup Appliance has its own set of unified logs. To collect the NetBackup unified logs, select NetBackup in the Collect Logs Wizard.

Operating system

Operating system logs that include the following:

  • boot.log

  • boot.msg

  • boot.omsg

  • messages

Deduplication (Media Server Deduplication Pool or PureDisk)

All logs related to Media Server Deduplication Pool (MSDP) are collected under the following directories:

<DIR> PD

  • /var/log/puredisk

  • /msdp/data/dp1/pdvol/log

NetBackup Appliance Web Console

All logs related to NetBackup Appliance Web Console logs are collected under the following directories:

/log/webgui

NetBackup support utility (nbsu)

Diagnostic information about NetBackup and the operating system.

DataCollect

Hardware and storage device logs. The logs created by the DataCollect utility are collected.