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Veritas NetBackup™ Appliance Administrator's Guide

Last Published: 2023-10-10

Product(s): Appliances (5.1.1)

Platform: NetBackup Appliance OS

Starting a factory reset from the appliance shell menu

The following procedure describes how to start a factory reset operation from the appliance shell menu.

Note:

A factory reset operation returns the password to the original, default value.

Note:

Before performing a storage reset during a factory reset, remove ownership of any attached tape libraries. A factory reset operation may fail if tape libraries are still associated with an appliance.

Note:

Starting with the NetBackup Appliance 5.0 release, if you perform a factory reset with storage preserved, you can reset the system to the current version only. If you perform a factory reset without storage preserved, you can reset the appliance to a different version. After the reset is completed, the original networking configuration will be lost, so you have to login using the IPMI to reconfigure the appliance.

Note:

Image imports during a Factory Reset, reimage or moving data from one primary server to another may take a considerable amount of time on the NetBackup 5330 Appliance. This is due to the underlying storage layout in the 5330 hardware.

To begin a factory reset from the appliance shell menu

Log on to the appliance as an administrator and open the appliance shell menu.

Enter Main_Menu > Support > FactoryReset. This command shows the following messages and requires you to answer the following questions before the factory reset begins.

Appliance factory reset will reset the entire system to the 
factory installed image. The appliance will have the following components 
reset to the factory restored settings/image:
1) Appliance Operating System
2) Appliance Software
3) NetBackup Software
4) Tape device configuration and associated tape images(data) on 
the primary server
5) Networking configuration (optionally retain)
6) Storage configuration and backup data (optionally retain)
7) Fibre Transport Deduplication target port configuration

- [Info] Running factory reset validation...please wait (approx 2 mins)
- [Info] Factory reset validation successful.

RESET NETWORK CONFIGURATION [Optional]
	-- Resets the IP and routing configuration.
	-- Resets the DNS configuration.
 >> Do you want to reset the network configuration? [yes/no] (yes) no

RESET STORAGE CONFIGURATION and BACKUP DATA [Optional]

-- Removes all the images on the AdvancedDisk, MSDP, Share partitions and 
associated tape images(data).

-- Resets the storage partitions.
	-- Resets storage expansion units, if any.
- [Warning] Performing a factory reset interrupts all share activity and 
  removes and resets all share data. 
  Unmount all the shares on clients before continuing with this operation.
- [Info] Performing a factory reset removes the current Fibre Transport 
  Deduplication target port configuration.
 >> Do you want to delete images and reset backup data? [yes/no] (yes) yes
 >> Resetting the storage configuration will remove all backup data on the 
    storage partitions and any connected expansion units. This is not reversible. 
    Are you sure you want to reset storage configuration? [yes/no] (yes) yes

After you respond to these questions, the Factory Reset Summary is shown. The following is an example of the summary:

FACTORY RESET SUMMARY
---------------------
Reset Appliance OS, software configuration          : [YES]
Reset Appliance network configuration               : [NO]
Reset Appliance storage configuration (REMOVE DATA) : [YES]

Appliance will make the following version changes:

+-----------------------------------------------------------------------------+
|             Appliance             |  Current Version   |  Reverted Version  |
|-----------------------------------+--------------------+--------------------|
|appl1                              |NetBackup 10.0      |NetBackup 10.0      |
|                                   |Appliance 5.0       |Appliance 5.0       |
+-----------------------------------------------------------------------------+

The following warning appears. If you want to begin the factory reset operation, enter Yes.

WARNING: An appliance factory reset cannot be reversed!
The reset process takes about 90 minutes. The appliance 
will be restarted to start the reset process. 
Do you want to continue? (yes/no) yes"

The factory reset continues and info messages are shown.

You must use the remote management port to reconfigure the network settings and reconnect to the NetBackup Appliance Web Console. Perform the following steps:
- When the appliance restarts and you see the keyboard prompts at the top of the screen, Hit the F2 function key on the keyboard.
- Use the left arrow and the right arrow on your keyboard to navigate to the Server Management menu.
- Use the up and down arrows on your keyboard to navigate to the Baseboard LAN configuration section.
- Select the RMM4 LAN Configuration section.
- Enter the network configuration information, such as the IP source [Static], IP, Subnet mask, and Gateway IP addresses.
- You can now connect to the appliance NetBackup Appliance Web Console.

See About NetBackup appliance factory reset.