Enterprise Vault Personal.cloud Help
- Getting started with Personal.cloud
- About Enterprise Vault Personal.cloud
- Prerequisites for Personal.cloud
- Personal.cloud compatibility
- Logging in to Personal.cloud
- Configuring Microsoft Outlook web folders
- Monitoring other accounts
- Viewing delegate archives
- About Email Continuity
- About legacy data
- Configuring the Personal.cloud settings
- Changing your password
- Changing your message view
- Working with messages
- Using Search
- About Personal.cloud Search
- Using Quick Search
- Using Advanced Search
- Search syntax
- About stop words and special characters in searches
- Phrase searches
- Boolean operator searches
- Wildcard searches
- Proximity searches
- Double-byte character set searches
- About enhanced searches in Japanese
- Using Search Filters
- Creating Saved Searches
- Updating Saved Searches
- Deleting Saved Searches
- Searchable attachment types
- Personal.cloud Search FAQs
- Using Personal.cloud tags
- Using Folder Sync
- Personal.cloud known issues
- Personal.cloud updates in previous releases
Folder Sync FAQ
The following frequently asked questions provide more information about using Folder Sync in Personal.cloud.
How often do synchronization events occur?
Your administrator configures the frequency of synchronization events. Contact your administrator for more information about the frequency of synchronization events.
How many folders can Folder Sync synchronize to Personal.cloud?
Folder Sync can synchronize up to 10000 folders per mailbox to Personal.cloud.
Why is my Active Folders tab in Personal.cloud blank.
If your Active Folders tab is blank, your account may not be set up for Folder Sync. Contact your administrator for more information about setting up Folder Sync for your account.
Why are the folders I create in Microsoft Outlook not appearing in Personal.cloud?
Since your administrator configures the frequency of synchronization events, it may take some time before changes you make appear in Personal.cloud. Contact your administrator for more information about the frequency of synchronization events.
Where can I find my contacts, tasks, and calendar items from Microsoft Outlook in Personal.cloud?
Folder Sync does not synchronize the contacts, tasks, and calendar items from Microsoft Outlook to Personal.cloud.
Can I search for archived messages within a synchronized folder in Personal.cloud?
No, you cannot search for messages within a folder because Folder Sync is only intended for viewing your Outlook folder structure.
Can I find the synchronized folder location of archived messages in search results?
No, search results do not include the synchronized folder location of archived messages. The only way to view the messages in a synchronized folder is to click on the folder in the Active Folders tab.
Why are my messages in different folders in Outlook and Personal.cloud?
Since your administrator configures the frequency of synchronization events, it may take some time before changes you make appear in Personal.cloud. Contact your administrator for more information about the frequency of synchronization events.
Do I receive a notification each time a synchronization event occurs?
No, Personal.cloud does not notify users each time a synchronization event occurs. However, you can see the last time that a synchronization event occurred at the top of the Active Folders tab.