Enterprise Vault™ Monitoring Enterprise Vault

Last Published:
Product(s): Enterprise Vault (14.1, 14.0, 12.5, 12.4, 12.3, 12.2, 12.1, 12.0, 11.0.1, 11.0)
  1. Monitoring Enterprise Vault
    1.  
      About monitoring Enterprise Vault
  2. Enterprise Vault locations
    1.  
      About monitoring locations
    2.  
      Application location used disk space
    3.  
      Enterprise Vault cache location used disk space
    4.  
      Enterprise Vault Temp location used disk space
  3. Enterprise Vault Directory database
    1.  
      About monitoring the Directory database
    2.  
      Directory database data file backup
    3.  
      Directory database log backup
    4.  
      Directory database file volume percentage used space
    5.  
      Directory database log file volume percentage used space
    6.  
      Directory database connectivity
  4. Vault Store Group fingerprint database
    1.  
      About monitoring fingerprint databases
    2.  
      Fingerprint database data file backup
    3.  
      Fingerprint database log backup
    4.  
      Vault Store Group Fingerprint database file volume used space
    5.  
      Vault Store Fingerprint database log file location % volume used
  5. Vault Store database
    1.  
      About monitoring vault store databases
    2.  
      Vault Store database data file backup
    3.  
      Vault Store database log file backup
    4.  
      Vault Store database % used space
    5.  
      Vault Store database file volume % used space
    6.  
      Vault Store database log file volume % used space
    7.  
      Vault Store database connectivity
  6. Vault Store
    1.  
      About monitoring vault stores
    2.  
      Vault Store backup mode
    3.  
      Vault Store backup state
    4.  
      Vault Store SQL Server connectivity
  7. Vault Store partitions
    1.  
      About monitoring vault store partitions
    2.  
      Vault Store partition backup
    3.  
      Vault Store partition connectivity
    4.  
      Vault Store partition used space check
  8. Index locations
    1.  
      About monitoring index locations
    2.  
      Index location backup mode
    3.  
      Used space on index location volume
    4.  
      Check that indexing locations are accessible
  9. IIS Service
    1.  
      About monitoring IIS
    2.  
      Web site connectivity: Enterprise Vault
    3.  
      Web site connectivity: Enterprise Vault API
    4.  
      Web site connectivity: Enterprise Vault indexing
    5.  
      Web site connectivity: Enterprise Vault search clients
    6.  
      Web site connectivity: Enterprise Vault search server
    7.  
      Web site connectivity: FSA Reporting
    8.  
      Web site connectivity: Enterprise Vault Monitoring
  10. Enterprise Vault services
    1.  
      About monitoring services
    2.  
      Directory service
    3.  
      Indexing service
    4.  
      Shopping service
    5.  
      SMTP service
    6.  
      Storage service
    7.  
      Task Controller service
    8.  
      Admin service
    9.  
      Message Queuing service
    10.  
      World Wide Web Publishing Service
  11. Monitoring Enterprise Vault tasks
    1.  
      About monitoring tasks
    2.  
      Monitoring tasks
  12. Monitoring Enterprise Vault event logs
    1.  
      About monitoring event logs
    2.  
      Monitoring event logs
  13. Enterprise Vault performance counters
    1.  
      About performance counters
    2.  
      Enterprise Vault Classification
    3.  
      Enterprise Vault Database Files
    4.  
      Enterprise Vault Databases
    5.  
      Enterprise Vault::Directory
    6.  
      Enterprise Vault Disk Location
    7.  
      EnterpriseVault::Domino Journaling
    8.  
      EnterpriseVault::Exchange Journaling
    9.  
      Enterprise Vault IMAP Storage
    10.  
      Enterprise Vault IMAP Storage operations
    11.  
      Enterprise Vault Index Query Server
    12.  
      Enterprise Vault Indexing
    13.  
      Enterprise Vault Indexing Volumes Processing
    14.  
      Enterprise Vault Partitions
    15.  
      Enterprise Vault Skype for Business Archiving
    16.  
      Enterprise Vault SMTP Archiving Task
    17.  
      Enterprise Vault SMTP Holding Folder
    18.  
      Enterprise Vault SMTP Service
    19.  
      Enterprise Vault Storage
    20.  
      Enterprise Vault::Vault Store Group
    21.  
      Enterprise Vault::Vault Stores
    22.  
      Enterprise Vault Websites
    23.  
      Enterprise Vault Indexing Volumes Processing

Monitoring event logs

This section lists Enterprise Vault critical events. Many of these events require the administrator to take some action. Some of the events are informational, such as those that indicate that a service has started.

The value in the Version column denotes the Enterprise Vault version that the event log was added in. A hyphen (-) indicates that the event log was added in Enterprise Vault 11.0.1 or earlier releases.

Table:

Event

Title

Added

2209

Failed to initialize the MAPI sub-system.

-

2210

Failed to initialize the COM sub-system.

-

2214

Agent message dispenser failed to start.

-

2246

An error occurred opening the Journal mailbox mailbox. The Journal Task will shut down.

-

2247

An error occurred whilst processing the Journal mailbox mailbox, this mailbox is disabled or suspended from archiving, the Journal Task will shut down.

-

2249

Could not create the "queueName" Queue, call returned errorText.

-

2250

Could not Open the "queueName" Queue for reading, call returned errorText.

-

2251

Could not Open the "queueName" Queue for writing, call returned errorText.

-

2252

Could not Locate the "queueName" Queue, call returned errorText.

-

2256

The Archiving Task 'taskName' could not be started due to startup errors.

-

2257

The Retrieval Task 'taskName' could not be started due to startup errors.

-

2258

The Journal Task 'taskName' could not be started due to startup errors.

-

2259

Could not open mailbox mailboxName, mailbox will not be processed.

-

2262

Error processing archiving request for system name.

-

2276

The dispenser will shut down due to an unrecoverable error.

-

2304

Failed to lookup Message Queue name for the agentName Agent in the Directory Service on computer computerName.

-

2737

The TaskController failed launch the AgentClientBroker.Exe with the following error errorText, the service will shut down.

-

2748

The Task failed to start as a null Site Account Domain Name was specified.

-

2749

The Task failed to start as a null Site Account name was specified.

-

2750

The Task failed to start as a null Exchange Server name was specified.

-

2751

The Task failed to start as a null Exchange Mailbox name was specified.

-

2753

The Task failed to start as a null default filter was specified.

-

2754

Task 'taskName' failed to start because there is no default Retention Category.

-

2757

The service failed to start as a null schedule was specified.

-

2823

The Journal mailbox, mailboxName, has exceeded its storage quota limits. The Journal Task will shut down. Please remove all storage quota limits from this mailbox.

-

2851

There is not enough free disk space to continue.

-

2853

There are not enough resources available to continue.

-

2854

An unrecoverable error occurred. There is a problem with one of the disks.

-

2949

The Public Folder Task 'taskName' could not be started due to startup errors.

-

3027

Error reading the legacy message store and mailbox distinguished names from active directory for mailbox mailboxName.

-

3038

Unable to determine the version of the Exchange server serverName, the Task will shut down.

-

3039

Could not get a MAPI session from the session pool whilst retrieving an item to a mailbox.

-

3040

CMailboxHelper::CreateSession() has failed to create a pointer to a MAPI Session.

-

3041

CMailboxHelper::CreateSession() has been passed invalid parameters.

-

3077

Unable to determine the version of the Exchange server serverName, the Task will shut down.

-

3078

Unable to determine the version of the Exchange server serverName, the Task will shut down.

-

3079

Unable to determine the version of the Exchange server serverName, the Task will shut down.

-

3080

The version of the Exchange server serverName is not compatible, the Task will shut down.

-

3087

An error occurred during Task Initialization, the Task has shut down.

-

3144

The agent will now shut down as it cannot reliably continue.

-

3150

This Task will now shut down.

-

3229

A Journal mailbox has a backlog of messages held in its Inbox.

-

3231

Could not get a MAPI session from the session pool.

-

3284

A recoverable error was detected, the dispenser has been asked to sleep.

-

3289

Task Controller Service started (version).

-

3290

Task Controller Service stopped.

-

3294

The Public Folder Task 'taskName' against taskTarget has stopped.

-

3295

The Journal Task 'taskName' against taskTarget has stopped.

-

3296

The Archiving Task 'taskName' against taskTarget has stopped. This is a normal shut down, no action is required.

-

3297

The Archiving Task 'taskName' against exchangeServer has started (versionNumber).

-

3298

The Journal Task 'taskName' against exchangeServer has started (versionNumber).

-

3299

The Public Folder Task 'taskName' against exchangeServer has started (versionNumber).

-

3300

The Task 'taskName' failed to start due to incorrect user permissions.

-

3301

The Task 'taskName' failed to start, probably due to incorrect user permissions.

-

3305

The Task 'taskName' failed to log on to Exchange server 'exchangeServer' using mailbox 'mailboxName'.

-

3311

SMTP Mail Archiving has started successfully.

-

3312

SMTP Mail Archiving encountered a serious error during initialization and is unable to operate correctly.

-

3313

SMTP Mail Archiving encountered a serious error resulting in the loss of a message.

-

3314

SMTP Mail Archiving failed to save a captured message because the disk is full. Retry will occur every number seconds until the message is saved. This may result in a backlog of messages in the SMTP queue.

-

3320

// SMTP Mail Archiving failed to load because a valid license key is not installed. Incoming messages will not be captured and will be delivered to the SMTP drop directory or relayed to another server.

-

3329

The task controller cannot start the following MAPI-dependent tasks because the required version of MAPI is missing or incorrectly configured on Enterprise Vault server.

-

3360

The Exchange Server name is running Exchange Server version 5.5. This version of Exchange Server is not supported by Enterprise Vault. The task will shut down.

-

3391

Could not open mailbox. Shortcut processing aborted.

-

3410

The task failed to log on to the Exchange Server. The task is running as a Windows user that is a member of the 'domain admins' group. Remove the user from this group to ensure that the task has sufficient access to the Exchange Server.

-

3414

An Enterprise Vault task is not correctly configured.

-

3415

An Enterprise Vault task is not correctly configured.

-

3416

An Enterprise Vault task is not correctly configured.

-

3418

An unsupported Microsoft Outlook version has been detected.

-

3422

An Enterprise Vault task is not correctly configured.

-

3460

The Task 'taskName' failed to log on to Exchange server 'exchangeServer' using mailbox 'mailboxName'.

-

3460

The Task 'taskName' failed to log on to Exchange server 'exchangeServer' using mailbox 'mailboxName'.

-

3465

An unsupported Microsoft Outlook version has been detected.

-

3466

The Exchange Public Folder Task is targeting an Exchange 2013 server but no public folder mailboxes have been created in the organization.

-

3467

No mailboxes on the Exchange Server will be archived. The request will be retried on the next run of the archiving task.

-

3471

Cannot determine the version of Microsoft Outlook that is installed on the Enterprise Vault server because Windows Management Instrumentation Service is not running.

-

3481

Could not determine which version of Outlook is installed. This error may be caused by a Windows Management Instrumentation (WMI) problem.

-

3488

The version of Outlook is not supported when archiving from the selected Exchange Server. You must upgrade to a supported Outlook version before you can archive from this Exchange Server.

12.0

3489

The current Exchange server version is not a supported archiving target.

12.0

4110

The Admin Service has successfully completed its preliminary checks and has started (versionNumber).

-

4111

The Admin Service has stopped.

-

4140

Insufficient Virtual Memory is available for Enterprise Vault to run.

-

4141

Insufficient diskspace is available on drive drive for Enterprise Vault to run.

-

4142

Insufficient diskspace is available for Enterprise Vault to run.

-

4143

Insufficient Diskspace is available on drives drive and drive for Enterprise Vault to run.

-

4144

The system is running out of Virtual Memory - free memory by closing any unwanted applications.

-

4145

The system is running out of diskspace on drive drive - delete any unwanted files.

-

4146

The system is running out of diskspace - delete any unwanted files.

-

4147

The system is running out of diskspace on drives drive and drive - delete any unwanted files.

-

4166

An unhandled access violation has occurred.

-

4183

There have been more than number Errors in the last number seconds, of which number or more are from Enterprise Vault.

-

4197

The system is running out of diskspace on drive drive - delete any unwanted files.

-

4198

The system is running out of diskspace - delete any unwanted files.

-

4199

The system is running out of diskspace on drives drive and drive - delete any unwanted files.

-

4207

The Enterprise Vault services cannot start because an error has occurred writing a required setting to the registry.

-

4212

Enterprise Vault is configured in a cluster. You must use the cluster software to bring the service online.

-

4214

License checking has identified that you currently do not have any licensed features.

-

4217

Required license not installed. An Enterprise Vault license is required for the following feature but the license is not installed.

-

4218

Required license not active. An Enterprise Vault license is required for the following feature but the installed license is not currently active.

-

4219

Failed to install license file.

-

4221

Failed to look up the anonymous user account.

-

4222

The anonymous user account is not valid

-

4223

Authentication is currently being delayed due to a suspected brute-force attack.

-

4226

// An unsupported version of Microsoft Outlook is installed on this server. All services and tasks will continue to run but you may experience issues during archiving and retrieving of Exchange Server items.

-

4254

Summary Event Log entries have been suppressed recently.

-

4255

Summary Event Log entries have been suppressed recently.

-

4257

The Event Filter is active and its configuration has been updated.

-

4258

The Event Filter has been deactivated and will no longer filter Enterprise Vault events from the Event Logs.

-

4259

The Event Filter has been deactivated and will no longer filter Enterprise Vault events from the Event Logs.

-

4266

The simple thread is running number seconds after the exit request.

-

4273

Process failed.

-

4275

An Enterprise Vault license is required for the IMAP Server to be fully operational.

-

4293

Enterprise Vault SMTP Service registration error.

12.2

4294

Clustered Enterprise Vault SMTP Service not online.

12.2

4296

Enterprise Vault SMTP service not installed on cluster node.

12.2

4297

Enterprise Vault SMTP service detection failed on cluster node.

12.2

4298

Enterprise Vault SMTP cluster configuration error.

12.2

4312

Audit categories not enabled at site-level

12.4

4313

Audit categories not enabled at server-level

12.4

4314

Centralized categories not selected

12.4

5186

The Shopping Service has started (versionNumber).

-

5187

The Shopping Service cannot perform the requested MAPI dependent operation because the required version of MAPI is missing or incorrectly configured on the Enterprise Vault server.

-

5230

The Shopping Service cannot perform the requested MAPI dependent operation because the required version of

-

6221

Storage Service started (versionNumber).

-

6222

Storage Service stopped.

-

6517

Error restarting Storage Management.

-

6655

Process failed.

-

6681

Process stopped.

-

6977

The MigratorServer cannot start because the required version of MAPI is missing or incorrectly configured on the Enterprise Vault server.

-

7014

The NSF MigratorServer is unable to initialize the Notes runtime system.

-

7046

Unable to set Vault Store Backup Mode.

-

7058

Successfully set Backup Mode on Vault Store.

-

7059

Successfully set Backup Mode on all the Vault Stores in the Vault Store Group that are managed by the Storage Service on this computer.

-

7060

Successfully set Backup Mode on all the Vault Stores that are managed by the Storage Service on this computer.

-

7077

Legacy registry values are in use. Enterprise Vault has a new method of backing up Vault Stores that cannot be used until you remove this registry value.

-

7079

Successfully cleared Backup Mode from Vault Store.

-

7080

Successfully cleared Backup Mode from all the Vault Stores in the Vault Store Group that are managed by the Storage Service on this computer.

-

7081

Successfully cleared Backup Mode from all the Vault Stores that are managed by the Storage Service on this computer.

-

7082

Unable to clear Vault Store Backup Mode.

-

7098

A locking error has occurred.

-

7162

You are recommended to create a new SQL index for this vault store database to improve the performance of processing items in the Centera collection area.

-

7168

The Indexing Service has started (versionNumber).

-

7169

The Indexing Service has stopped.

-

7184

Could not invoke Index Server.

-

7206

A locking error has occurred in lock : number .

-

7207

Could not initialize lock: lock.

-

7243

The index data could not be committed to disk.

-

7252

The AltaVista Index is full. No more data can be stored in this index.

-

7292

The index volume has been marked as failed.

-

8192

The Directory Service has started (versionNumber).

-

8193

The Directory Service has stopped.

-

13397

The connection 'connectionName' was lost and the system is waiting to reconnect (Thread Id: threadName).

-

13397

The connection 'connectionName' was lost and the system is waiting to reconnect (Thread Id: thread).

-

16385

The SPS Archive service for sharepointServer has started (versionNumber).

-

16386

The SPS Archive service for taskTarget has stopped.

-

16397

An unrecoverable error has occurred, the service will be shut down.

-

16426

The SPS Pruning Service has started.

-

16427

The SPS Pruning Service has stopped.

-

16432

The SPS service cannot start because the required version of MAPI is missing or incorrectly configured on the Enterprise Vault server.

-

20481

The Enterprise Vault File Placeholder service has started (versionNumber).

-

20482

The Enterprise Vault File Placeholder service has stopped.

-

20484

The Enterprise Vault File Placeholder Service failed to start because the Enterprise Vault file system filter driver is not installed.

-

20497

Error in the automatic proxy configuration script.

-

20501

The server is requesting client authentication.

-

20503

The connection with the server has been terminated.

-

20504

The connection with the server has been reset.

-

20540

The wrong version (installedVersion) of evmf.sys is installed. Version requiredVersion is required.

-

29000

Item has not been added to the storage queue because the queue has reached its maximum length.

-

29002

The storage queue is closed.

-

29005

The storage queue location 'location' is not accessible.

-

29013

Item has not been added to the storage queue because the remaining disk space of the queue has breached its.

-

29017

The last collection identity generated on disk for this vault store is higher than the highest collection.

-

29058

Failed to process an item from the Storage Queue. The item has been moved into the Storage Queue's failed.

-

29059

Could not process an item from the Storage Queue because the queue file does not exist.

-

40966

Various.

-

40968

Various.

-

40972

Various.

-

40975

Various.

-

40976

Various.

-

40977

Various.

-

40978

Various.

-

40979

Various.

-

40980

Various.

-

40982

Various.

-

40997

Various.

-

41008

Various.

-

41011

Various.

-

41012

Various.

-

41013

Various.

-

41014

Various.

-

41015

Various.

-

41016

Various.

-

41020

Various.

-

41021

Various.

-

41022

Various.

-

41023

Various.

-

41024

Various.

-

41035

Various.

-

41036

Various.

-

41037

Various.

-

41042

Various.

-

41045

Various.

-

41046

Various.

-

41047

Various.

-

41049

Various.

-

41050

Various.

-

41051

Various.

-

41052

Various.

-

41053

Various.

-

41054

Various.

-

41059

Various.

-

41060

Various.

-

41061

Various.

-

41062

Various.

-

41066

Various.

-

41067

Various.

-

41069

Various.

-

41082

Various.

-

41110

Various.

-

41129

Various.

-

41133

Various.

-

41203

Various.

-

41204

Various.

-

41205

Various.

-

41206

Various.

-

41207

Various.

-

41257

Various.

-

41258

Various.

-

41259

Various.

-

41260

Various.

-

41261

Various.

-

41262

Various.

-

41263

Various.

-

41264

Various.

-

41265

Various.

-

41266

Various.

-

41267

Various.

-

41268

Various.

-

41282

Various.

-

41285

Various.

-

41286

Various.

-

41287

Various.

-

41289

Various.

-

41290

Various.

-

41291

Various.

-

41292

Various.

-

41293

Various.

-

41306

Various.

-

41308

Various.

-

41317

Various.

-

41318

Various.

-

41319

Various.

-

41321

Various.

-

41329

Various.

-

41338

Various.

-

41344

Various.

-

41366

Various.

-

41367

Various.

-

41443

Various.

-

41444

Various.

-

41445

Various.

-

41446

Various.

-

41447

Various.

-

41448

Various.

-

41449

Various.

-

41468

Various.

-

41470

Various.

-

41488

Various.

-

41490

Various.

-

41492

Various.

-

41541

SMTP Archiving task taskname could not load targets or targets are not yet added.

12.2

41558

Various.

-

41559

Various.

-

41560

Various.

-

41561

Fragmentation warning for indexes of 'database' on SQL server instance 'instanceName'.

-

41567

The Enterprise Vault SMTP service configuration is changed to listen to another port.

12.0

41569

The Enterprise Vault SMTP holding folder location is changed. Email messages stored in the previous SMTP holding folder will not be processed.

12.0

41573

Various.

-

41576

The Enterprise Vault SMTP holding folder is removed and will no longer receive email messages.

12.0

41577

Various.

-

41578

Various.

-

41581

The Compliance Sampling process cannot access the Compliance Accelerator customer database.

12.0

41582

The Compliance Sampling process is unable to read the latest configuration changes made to the Compliance Accelerator customer database. Any customer configuration changes, such as department memberships, made since the last refresh are not applied to Compliance Accelerator sampling until the customer configuration is successfully refreshed again.

12.0

41583

Various.

-

41584

Various.

-

41585

The IMAP server was unable to connect to the storage server.

12.0

41606

The SQL command has executed successfully after connection to a SQL server is restored.

12.0

41616

Lists all the Enterprise Vault databases that are accessible through a SQL listener, but have not yet been added to a SQL AlwaysOn availability group.

12.0

41619

Connection to the SQL server is temporarily broken. SQL commands will be retried after the connection is restored.

12.0

41620

The Veritas Information Classifier plug-in for Microsoft File Server Resource Manager returned an error.

12.0

41623

Folder shortcut URL unknown.

12.1

41624

Folder shortcut icon file location unknown.

12.1

41626

DSS Database script error.

12.2

41644

The SMTP Provisioning task failed to read the required information from Active Directory.

12.3

41646

The SMTP Provisioning task failed to process a provisioning group.

12.3

45057

The Enterprise Vault NetApp File Placeholder service has started.

-

45058

The Enterprise Vault NetApp File Placeholder service has stopped.

-

45073

An unrecoverable error has occurred, the service will be shut down.

-

45077

The slave process for the NetApp placeholder named: name is not responding and will NOT be restarted as it has exceeded number restarts in number minutes.

-

45079

The slave process for the NetApp placeholder server named: name has requested a restart but will NOT be restarted as it has exceeded number restarts in number minutes.

-

45080

The NetApp placeholder server for Filer: filer failed to configure FPolicy, error: error, the placeholder server will shutdown.

-

45081

The NetApp placeholder server for Filer: filer failed to start as the filer does not support Manage ONTAP V7.0.

-

45084

The NetApp C-Mode placeholder server for vserver: name failed to configure FPolicy.

-

45085

The NetApp placeholder server failed to detect the version for Filer: name.

-

45090

Failed to communicate through the privileged data access channel of the fileserver name. Restarting the NetApp placeholder process for the NetApp C-Mode file server. Restarting the NetApp.

-

45092

Failed to update the Vserver UUID for the NetApp C-Mode Vserver.

12.1

45336

The Data Classification Client could not connect to any of the Data Classification Servers configured.

-

45341

The Data Classification Client has not been configured properly.

-

45827

Various.

-

45828

Various.

-

45829

Various.

-

45830

Enterprise Vault SMTP message tracking error.

12.2