Installation fails due to "Kernel (3.10.0_693.11.6.el7.x86_64) is not supported. Exiting install".

Problem

Installation fails due to "Kernel (3.10.0_693.11.6.el7.x86_64) is not supported. Exiting install".
This issue occurs when trying to install System Recovery Linux 18 / 21 / 22 on the Red Hat with the updated kernel versions.
Also, the issue may occur when trying to install System Recovery Linux 22 on the Red Hat 6.x with the standard kernel versions. 

Error Message

Error in /var/log/symsr/InstallUninstall.log:

Running Veritas(TM) System Recovery 18 Linux Edition, build 18.0.1-56558
filename: Veritas_System_Recovery.bin
running install( acceptEula=None, installSrd=None, installMount=None )

The eulaFile LICENSE was accepted
Install Distribution: (('redhat', '7.4', 'Maipo'), 'x86_64')
Install Platform: '3.10.0_693.11.6.el7.x86_64'
rpmbuild --rebuild  SymSnap/symbdsnap-18.0.1-56486.src.rpm  --define='_topdir /tmp/symsrinstall' --target=x86_64
!+--===========================================================================
warning: user orem_cm_build does not exist - using root
warning: group domain users does not exist - using root
warning: user orem_cm_build does not exist - using root
warning: group domain users does not exist - using root
Installing SymSnap/symbdsnap-18.0.1-56486.src.rpm
Build target platforms: x86_64
Building for target x86_64
Executing (%prep): /bin/sh -e /var/tmp/rpm-tmp.Twp10n
+ umask 022
+ cd /tmp/symsrinstall/BUILD
++ echo 3.10.0-693.11.6.el7.x86_64
++ cut -d . -f1
+ tempversion=3
+ '[' 3 = 3 ']'
+ '[' -f /lib/modules/3.10.0-693.11.6.el7.x86_64/build/include/generated/autoconf.h ']'
+ echo ' Kernel source is not properly configured '
 Kernel source is not properly configured 
+ exit 1
Error: /var/tmp/rpm-tmp.FCM4Ui Invalid terminal status (%prep)


RPM Build error:
warning: user orem_cm_build does not exist - using root
warning: group domain users does not exist - using root
warning: user orem_cm_build does not exist - using root
warning: group domain users does not exist - using root
    /var/tmp/rpm-tmp.FCM4Ui Invalid terminal status (%prep)
!---===========================================================================
Building driver for custom kernel failed.
rm -rf /tmp/symsrinstall
!+--===========================================================================
!---===========================================================================
Kernel (3.10.0_693.11.6.el7.x86_64) is not supported.
Exiting install.

Cause

The proper kernel-devel is not installed after updating the kernel version.

Solution

Run the below commands.

1. yum install kernel-devel

 Note1: kernel-devel should be the same version as the current kernel version. The current kernel version can be displayed by running "uname -a". In case of this article, the kernel version is 3.10.0_693.11.6.el7.x86_64.

 Note2: Before installing kernel-devel, you may need to install perl using "yum install perl".


2. yum install gcc-c++
3. yum install genisoimage
4. yum install rpm-build
5. ./Veritas_System_Recovery.bin

Product version

Veritas System Recovery 18 for Linux or later

Related documents

Veritas System Recovery 18 for Linux Software Compatibility List