Enterprise Vault.cloud™ Folder Sync 1.11 Administration Guide

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Product(s): Veritas Alta Archiving (Version Not Specified)
  1. Folder Sync Overview
    1.  
      About this guide
    2.  
      About Folder Sync 1.11
    3.  
      Revision history
    4.  
      Prerequisite knowledge
  2. Requirements for Folder Sync
    1.  
      About the Exchange Server versions that Folder Sync works with
    2.  
      Folder Sync application instances required
    3.  
      Folder Sync Microsoft SQL Server requirements
    4.  
      Requirements for the server on which Folder Sync is installed
  3. Steps to set up Folder Sync
    1.  
      Steps to set up Folder Sync
  4. Preparing the Folder Sync service account
    1.  
      Preparing the Folder Sync service account
    2.  
      Setting the permissions for the Folder Sync service account on Exchange 2003
    3.  
      Setting the permissions for the Folder Sync service account on Exchange 2007
    4.  
      Setting the permissions for the Folder Sync service account on Exchange 2010 and Exchange 2013
  5. Configuring sufficient concurrent MAPI sessions for Folder Sync
    1.  
      Configuring sufficient concurrent MAPI sessions for Folder Sync
    2.  
      About increasing the maximum number of allowed MAPI sessions on Exchange 2003 and 2007
    3.  
      Removing MAPI session throttling for Folder Sync on Exchange 2010
    4.  
      Removing MAPI session throttling for Folder Sync on Exchange 2013
  6. Installing or upgrading Folder Sync
    1.  
      About installing or upgrading the Folder Sync application
    2.  
      Installing the Folder Sync application
    3.  
      Upgrading the Folder Sync application
  7. Configuring Folder Sync
    1.  
      Configuring the Folder Sync application
    2.  
      Configuring the initial setup of Folder Sync
    3.  
      Configuring the Item Synch task's message service settings
    4.  
      Restarting the Item Synch task
  8. Running and scheduling Folder Sync synchronizations
    1.  
      About performing and scheduling Folder Sync synchronizations
    2. Performing a "Run Now" Folder Sync synchronization
      1.  
        About the Reset Mailbox(es) option
    3.  
      Configuring scheduled Folder Sync synchronizations
    4.  
      About Folder Sync scheduling and choosing a scheduling strategy
    5.  
      Creating scheduled Folder Sync synchronization events
    6.  
      Selecting the mailboxes to target for scheduled Folder Sync synchronizations
    7.  
      Changing the iterative restart period for scheduled Folder Sync synchronization events
  9. Monitoring and managing Folder Sync
    1.  
      About monitoring and managing Folder Sync
    2.  
      Checking the Folder Sync synchronization status from the ArchiveTools Management Console
    3.  
      About the Folder Sync job list
    4.  
      Viewing the Folder Sync job list
    5.  
      About the Folder Sync Mailbox Report
    6.  
      Viewing the Folder Sync Mailbox Report
    7.  
      Disabling or enabling Folder Sync from the Administration Console
    8.  
      Viewing the Folder Sync synchronization status of an account from the Administration Console
  10. Troubleshooting Folder Sync
    1.  
      About the Folder Sync event log errors and log files
    2.  
      Folder Sync fails to work for some mailboxes
    3.  
      Troubleshooting occasional timeouts of the Folder Sync service

Preparing the Folder Sync service account

During the installation of Folder Sync you must specify a service account for Folder Sync to run under. Before you install Folder Sync you must prepare a Windows account with the required attributes. You must also give the Folder Sync service account the required permissions on each Exchange server that Folder Sync has to process. The Folder Sync service account must be able to synchronize mail items from all of the mailboxes within the Exchange environment.

To prepare the Folder Sync service account

  1. Create a Windows Active Directory domain user account with a non-expiring password.
  2. Enable an Exchange mailbox for the account.
  3. Make the account a member of the local Administrators group on the server on which Folder Sync is to be installed.
  4. Create a login for the account in SQL Server, and give the SQL Server login the sysadmin server role. This server role is required to enable Folder Sync to deploy its database.
  5. Use the account to log on to the server on which you want to install Folder Sync. Then create an Outlook profile for the account. Use the default profile name, which is Outlook.
  6. Give the Folder Sync service account the required permissions on each Exchange server that Folder Sync has to process.

    Follow the procedure that applies to your version of Exchange Server.

    Exchange Server 2003

    See Setting the permissions for the Folder Sync service account on Exchange 2003.

    Exchange Server 2007

    See Setting the permissions for the Folder Sync service account on Exchange 2007.

    Exchange Server 2010 and 2013

    See Setting the permissions for the Folder Sync service account on Exchange 2010 and Exchange 2013.

More Information

Steps to set up Folder Sync