Veritas NetBackup™ Appliance Troubleshooting Guide

Last Published:
Product(s): Appliances (3.0)
  1. About using the Troubleshooting Guide
    1.  
      About this guide
    2.  
      About the intended audience
    3.  
      About contacting Technical Support
    4.  
      About troubleshooting the NetBackup Appliance
  2. Best practices
    1.  
      About best practices
    2.  
      Determining the NetBackup Appliance serial number
    3.  
      About Fibre Channel HBA card configuration verification
    4.  
      About Notification settings
    5.  
      About IPMI configuration
    6.  
      About password management and recovery
    7.  
      About IPv4-IPv6-based network support
    8.  
      About enabling BMR options
    9.  
      About deleting users
  3. About troubleshooting tools
    1.  
      Tools for troubleshooting the NetBackup Appliance
    2.  
      About hardware monitoring
    3.  
      Troubleshooting and tuning appliance from the Appliance Diagnostics Center
    4. About NetBackup support utilities
      1.  
        NetBackup Domain Network Analyzer (NBDNA)
      2.  
        NetBackup Support Utility (NBSU)
  4. Working with log files
    1.  
      About NetBackup Appliance log files
    2.  
      About the Collect Log files wizard
    3.  
      Viewing log files using the Support command
    4.  
      Where to find NetBackup Appliance log files using the Browse command
    5.  
      Gathering device logs with the DataCollect command
    6.  
      About gathering information for NetBackup-Java applications
    7.  
      Enabling and disabling VxMS logging
  5. Disaster recovery
    1.  
      About disaster recovery
    2.  
      Disaster recovery best practices
    3. Disaster recovery scenarios
      1. Appliance sustained power interruption
        1.  
          Restoring operation to a NetBackup Appliance following a power outage
        2.  
          Restoring operation to a NetBackup Appliance with external storage following a power outage
      2. Appliance hardware failure
        1.  
          Removing and replacing hardware components
        2.  
          Setting a NetBackup 5330 storage shelf component to the Service Allowed mode
      3.  
        Complete loss of appliance with recoverable operating system drives and attached storage disks
      4. Complete loss of appliance with recoverable attached storage disks
        1.  
          Reimaging a NetBackup appliance from the USB drive
        2.  
          Reconfiguring a 52xx master server appliance using the NetBackup Appliance Shell Menu
        3.  
          Configuring a master server to communicate with an appliance media server
        4.  
          Reconfiguring a 52xx or 5330 media server appliance using the NetBackup Appliance Shell Menu
        5.  
          About NIC1 (eth0) port usage on NetBackup appliances
      5.  
        Complete loss of appliance and attached storage disks
      6.  
        NetBackup Appliance software corruption
      7. NetBackup Appliance database corruption
        1.  
          Rollback to an appliance checkpoint from the appliance shell menu
        2.  
          About appliance rollback validation
      8. NetBackup Appliance catalog corruption
        1.  
          Starting a factory reset from the appliance shell menu
      9.  
        NetBackup Appliance operating system corruption
  6. NetBackup Appliance error messages
    1.  
      About NetBackup Appliance error messages
    2.  
      Error messages displayed during initial configuration
    3.  
      Error messages displayed on the NetBackup Appliance Web Console
    4.  
      Error messages displayed on the NetBackup Appliance Shell Menu
    5.  
      NetBackup status codes applicable for NetBackup Appliance

Error messages displayed during initial configuration

Table: Errors in initial configuration lists some of the common error messages that you may come across during the initial configuration of your NetBackup Appliance:

Table: Errors in initial configuration

Error messages

Explanation

Recommended action

Failed to configure DNS settings or host name Resolution entries due to some unexpected error.

This error message is displayed when there is a problem in setting the DNS information. This error may occur because the script did not return valid input or some unexpected condition occurs.

Please gather the device logs using the DataCollect command and Contact support.

Failed to load Host Configuration settings due to some unexpected error.

This message appears when there is a problem in getting the DNS information for the appliance. This error may occur because the script did not return a valid input or some unexpected condition occurs.

Please gather the device logs using the DataCollect command and Contact support.

Cannot set the hostname "Name". An internal error occurred in Appliance. Check the logs to see the detailed reason.

This error can occur for the following reasons:

  • The appliance IP address is not configured when setting the host name.

  • If you try to use "nb-appliance" either as a short name or as the host name in a fully qualified domain name (FQDN).

  • Other internal errors

Try the following actions to resolve this issue:

  • Configure the appliance IP address before the host name is configured.

  • Use a host name other than the short name "nb-appliance" and the FQDNs "nb-appliance.domain.com".

  • If the above actions do not resolve the problem, collect all the Vxul logs by using the DataCollect command and contact Technical Support.

Unable to connect to Master Server.

This message appears due to the following reasons:

  • If you select the role as media, and enter the host name of a master server.

  • If the master server is not reachable or if the NetBackup processes on the master server are down.

You can resolve this issue by performing the following checks:

  • Please check if master server is pingable.

  • Please ensure that all the NetBackup precesses are up and running.

Incorrect user input - The master server name cannot be same as the appliance host name.

This message appears if you select the role as media, and enter the host name of a master server.

Please enter the correct master server name.

More Information

NetBackup status codes applicable for NetBackup Appliance

Error messages displayed on the NetBackup Appliance Shell Menu

Error messages displayed on the NetBackup Appliance Web Console