Veritas Access Appliance Command Reference Guide

To begin a factory reset from the appliance node shell menu

1. Open an SSH session and log on to the appliance node as an administrator.
2. Enter Main_Menu > Support > FactoryReset. This command shows the following messages and requires you to answer the following questions before the factory reset begins.

   A factory reset returns a single appliance node to a clean, 
   factory-installed image. The following components are reset to a 
   factory state:
           - Appliance Operating System
           - Appliance Software
           - Access Software
           - (Optional) Storage configuration and data
           - (Optional) Networking configuration
   
   There are two supported factory reset scenarios:
    
   *Single node reset*
   Use this mode if you want to reset just one node and then add it back 
   into the cluster. All of the data on the attached storage is preserved.
   Requirements:
   - Before you reset the node you must use the Access shell menu to 
   remove the node from the cluster and then physically disconnect the 
   Ethernet cables connecting the node to the cluster.
   - Once the factory reset is complete, you may need to upgrade the 
   appliance software before you add the node back into the cluster. 
   This is to make the two nodes have the same appliance software version.
    
   *Full cluster reset*
   Use this mode if you want to reset the entire cluster and delete all 
   data on the attached storage.
   Requirements:
   - You must reset each node in the cluster one by one.
   - Do not select to reset the storage when you factory reset the
     first node.
   - Ensure that you select to reset the storage when you reset the 
     last node.
   
   Select networking configuration reset [Optional]
            - Removes the IP and routing configuration.
            - Removes the DNS configuration.
   Note: If you reset the network configuration, you may lose the 
   ability to remotely access the appliance over IP. Once the 
   factory reset is complete, you can connect to the appliance 
   either directly or remotely using the IPMI interface.
   
   >> Do you want to reset the network configuration as part of the 
   factory reset? [yes, no](yes) no
   
   Select storage configuration and backup data reset [Optional]
           - Removes all data and backup images from the attached storage.
           - Resets the storage partitions.
    
   - [WARNING] Do not reset the storage unless you plan to factory reset 
   the entire cluster. If you are resetting the entire cluster:
   Select 'no' when you are resetting the first node.
   Select 'yes' when you are resetting the last node.
   
   >> Do you want to reset the storage configuration and delete the data 
   on the attached storage as part of the factory reset? (Select 'no' if 
   you are resetting just a single node and want to preserve the cluster.) 
   [yes, no](no) no
    
   >> A system restart is required to complete the factory reset. 
   Do you want to automatically restart the node at the end of the 
   factory reset process? [yes, no](no) yes
   
   

3. After you respond to these questions, the following summary information displays:

   -------------------------------------
   Review factory reset selections
   -------------------------------------
   Reset OS and software configuration:            [Required]
   Reset networking configuration:                 [Yes]
   Reset storage configuration (remove data):      [No]
   Automatic restart:                              [Yes]
   
   
   Factory reset makes the following version changes to the node:
   +------------------------------------------------------+
   |     Current Version       |     Reverted Version     |
   +---------------------------+--------------------------+
   |     Access 7.3.1          |     Access 7.3.1         |
   |     Appliance 7.3.1       |     Appliance 7.3.1      |
   +------------------------------------------------------+
   
   

4. The following warning appears. If you want to begin the factory reset operation, enter yes.

   >> WARNING: The node is ready for factory reset. This process 
   cannot be reversed! Do you want to proceed? [yes, no] (no) yes

   The following summary messages appear as the factory reset continues:

   -[Info] Running factory reset. This process can take up to 20 minutes...
   -[Info] The appliance is restarting...