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Veritas NetBackup™ Troubleshooting Guide

Last Published: 2017-09-25

Product(s): NetBackup (8.1)

Verify that the vnetd process and proxies are active

On Windows, you can use the Task Manager Processes tab (you must show the Command Line column) to determine if the proxies are active. On UNIX and Linux, you can use the NetBackup bpps command, as follows:

$ bpps
…output shortened…
root  13577  1  0 Jun27 ?  00:00:04 /usr/openv/netbackup/bin/vnetd -standalone
root  13606  1  0 Jun27 ?  00:01:55 /usr/openv/netbackup/bin/vnetd -proxy inbound_proxy
  -number 0
root  13608  1  0 Jun27 ?  00:00:06 /usr/openv/netbackup/bin/vnetd -proxy outbound_proxy
  -number 0
root  13610  1  0 Jun27 ?  00:00:06 /usr/openv/netbackup/bin/vnetd -proxy http_tunnel

Depending on which vnetd process or proxy is or is not running, try the following:

If the vnetd process (-standalone) is not running, start it.
If the vnetd process is running, examine the vnetd debug log to confirm that it tries to start the proxies.
If the vnetd process tries to start the inbound and the outbound proxies: Examine the proxy log file to determine why the proxy does not listen for connections. Use the nbpxyhelper short component name or its originator ID 486 with the vxlogview command.
If the vnetd process tries to start the HTTP tunnel proxy, examine the HTTP tunnel proxy log. Use the nbpxytnl short component name or its originator ID 490 with the vxlogview command.

If the vnetd process and its proxies are active, determine if the connections are proxied.