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Veritas NetBackup™ Troubleshooting Guide
Last Published:
2017-09-25
Product(s):
NetBackup (8.1)
- Introduction
- Troubleshooting procedures
- About troubleshooting procedures
- Troubleshooting NetBackup problems
- Troubleshooting installation problems
- Troubleshooting configuration problems
- Device configuration problem resolution
- Testing the master server and clients
- Testing the media server and clients
- Resolving network communication problems with UNIX clients
- Resolving network communication problems with Windows clients
- Troubleshooting vnetd proxy connections
- vnetd proxy connection requirements
- Where to begin to troubleshoot vnetd proxy connections
- Verify that the vnetd process and proxies are active
- Verify that the host connections are proxied
- Test the vnetd proxy connections
- Examine the log files of the connecting and accepting processes
- Viewing the vnetd proxy log files
- Troubleshooting security certificate revocation
- How a host's CRL affects certificate revocation troubleshooting
- NetBackup job fails because of revoked certificate
- NetBackup job fails because of apparent network error
- NetBackup job fails because of unavailable resource
- Master server security certificate is revoked
- Determining a NetBackup host's certificate state
- About troubleshooting networks and host names
- Verifying host name and service entries in NetBackup
- Example of host name and service entries on UNIX master server and client
- Example of host name and service entries on UNIX master server and media server
- Example of host name and service entries on UNIX PC clients
- Example of host name and service entries on UNIX server that connects to multiple networks
- About the bpclntcmd utility
- Using the Host Properties window to access configuration settings
- Resolving full disk problems
- Frozen media troubleshooting considerations
- Troubleshooting problems with the NetBackup web services
- Troubleshooting problems with the NetBackup web server certificate
- Resolving PBX problems
- Troubleshooting problems with validation of the remote host
- About troubleshooting Auto Image Replication
- Troubleshooting network interface card performance
- About SERVER entries in the bp.conf file
- About unavailable storage unit problems
- Resolving a NetBackup Administration operations failure on Windows
- Resolving garbled text displayed in NetBackup Administration Console on a UNIX computer
- Using NetBackup utilities
- About NetBackup troubleshooting utilities
- About the analysis utilities for NetBackup debug logs
- About network troubleshooting utilities
- About the NetBackup support utility (nbsu)
- About the NetBackup consistency check utility (NBCC)
- About the NetBackup consistency check repair (NBCCR) utility
- About the nbcplogs utility
- About the robotic test utilities
- Disaster recovery
- About disaster recovery
- About disaster recovery requirements
- Disaster recovery packages
- About disaster recovery settings
- Recommended backup practices
- About disk recovery procedures for UNIX and Linux
- About clustered NetBackup server recovery for UNIX and Linux
- About disk recovery procedures for Windows
- About clustered NetBackup server recovery for Windows
- Generating a certificate on a clustered master server after disaster recovery installation
- About restoring disaster recovery package
- Restoring disaster recovery package on Windows
- Restoring disaster recovery package on UNIX
- About recovering the NetBackup catalog
- About NetBackup catalog recovery on Windows computers
- About NetBackup catalog recovery from disk devices
- About NetBackup catalog recovery and symbolic links
- About NetBackup catalog recovery and OpsCenter
- NetBackup disaster recovery email example
- About recovering the entire NetBackup catalog
- About recovering the NetBackup catalog image files
- About recovering the NetBackup relational database
- Recovering the NetBackup catalog when NetBackup Access Control is configured
- Recovering the NetBackup catalog from a nonprimary copy of a catalog backup
- Recovering the NetBackup catalog without the disaster recovery file
- Recovering a NetBackup user-directed online catalog backup from the command line
- Restoring files from a NetBackup online catalog backup
- Unfreezing the NetBackup online catalog recovery media
- Steps to carry out when you see exit status 5988 during catalog recovery
NetBackup disaster recovery email example
A catalog backup policy can send a disaster recovery email upon completion of a catalog backup. To configure a catalog backup policy, see the NetBackup Administrator's Guide, Volume I:
http://www.veritas.com/docs/DOC5332
The following is an example of a disaster recovery email after a successful catalog backup:
From: NetBackup@example.com
Sent: Thursday, April 27, 2017 05:48
To: NetBackup Administrator
Subject: NetBackup Catalog Backup successful on host
master.example.com status 0
Attachments: cat_backup_1438271286_INCR
cat_backup_1438271286_INCR.drpkg
Server
master.example.com
NetBackup Version
8.1
Date
4/27/2017 05:46:45 AM
Policy
cat_backup
Catalog Backup Status
the requested operation was successfully completed (status 0).
DR image file: /dr/nbu_dr_file/cat_backup_1438271286_INCR
To ensure that the NetBackup catalog data is protected through
4/27/2017 10:46:45 AM, retain a copy of each attached file, and the
media or files listed below:
Catalog Recovery Media
Media Server Disk Image Path Image File Required
* media-server.example.com @aaaab cat_backup_1438267080_FULL
* media-server.example.com @aaaab cat_backup_1438271206_INCR
* media-server.example.com @aaaab cat_backup_1438271286_INCR
DR file written to
/dr/nbu_dr_file/cat_backup_1438271286_INCR
DR Package file written to
/dr/nbu_dr_file/cat_backup_1438271286_INCR.drpkg
* - Primary Media
Catalog Recovery Procedure for the Loss of an Entire Catalog
You should create a detailed disaster recovery plan to follow should
it become necessary to restore your organization's data in the event
of a disaster. A checklist of required tasks can be a tremendous tool
in assisting associates in triage. For example, after the facility is
safe for data to be restored, the power and data infrastructure need
to be verified. When these tasks are completed, the following
scenarios will help to quickly restore the NetBackup environment, and
in turn, restore applications and data.
Disaster Recovery Procedure using the DR Package file and DR Image File
In the event of a catastrophic failure, use the following procedure to
rebuild the previous NetBackup environment.
Important Notes:
- If new hardware is required, make sure that the devices contain
drives capable of reading the media and that the drive controllers are
capable of mounting the drives.
- Keep the passphrase associated with the DR Package file handy.
This passphrase is set before the catalog backup policy configuration
using the NetBackup Administration Console or the nbseccmd command.
1. Install NetBackup.
a. The installation procedure prompts you to confirm if this is a DR
scenario.
i. On the UNIX installer, you can see a prompt as "Do you want to
do a disaster recovery on this master server? [y,n] (y)".
Select "y"
ii. On the Windows installer click the
"Disaster Recovery Master Server" button.
b. The installation procedure prompts you for the master server's DR
Package
(refer to the /dr/nbu_dr_file/cat_backup_1438271286_INCR.drpkg
mentioned earlier).
Make sure that the Master Server can access the attached DR package
file.
c. Type the passphrase associated with the Master Server's DR Package,
when prompted.
i. The installer validates the DR package using that passphrase
ii. In case of errors in validation, the installer aborts the
operation. To work around the issue, refer to the following
article: http://www.veritas.com/docs/000125933
2. Configure the devices necessary to read the media listed above.
3. Inventory the media.
4. Make sure that the master server can access the attached DR image file.
5. Start the NetBackup Recovery Wizard from the NetBackup Administration
Console. Or, start the wizard from a command line by entering
bprecover -wizard.
Disaster Recovery Procedure without the DR Image File
NOTE: ONLY ATTEMPT THIS AS A LAST RESORT If you do not have the
attachment included with this email, use the following instructions to
recover your catalog. (If using OpenStorage disk pools, refer to the
Shared Storage Guide to configure the disk pools instead of step 2 and
3 below ):
1. Install NetBackup.
2. Configure the devices necessary to read the media listed above.
3. Inventory the media.
4. Run
To recover from copy 1:
bpimport -create_db_info -stype AdvancedDisk -dp dp-advdisk
-dv /storage/advdisk
5. Run:
cat_export -client client1.example.com
6. Go to the following directory to find the DR image file
cat_backup_1438271286_INCR:
/usr/openv/netbackup/db.export/images/master.example.com/1438000000
7. Open cat_backup_1438271286_INCR file and find the BACKUP_ID
(for example: master.example.com_1438271286).
8. Run:
bpimport [-server name] -backupid master.example.com_1438271286
9. Run:
bprestore -T -w [-L progress_log] -C master.example.com -t 35
-p cat_backup -X -s 1438271286 -e 1438271286 /
10. Run the BAR user interface to restore the remaining image database
if the DR image is a result of an incremental backup.
11. To recover the NetBackup relational database, run:
bprecover -r -nbdb
12. Stop and Start NetBackup.
13. Configure the devices if any device has changed since the last
backup.
14. To make sure the volume information is updated, inventory the
media to update the NetBackup database.More Information