Veritas NetBackup™ Appliance Security Guide
- About the NetBackup appliance Security Guide
- User authentication
- About user authentication on the NetBackup appliance
- About configuring user authentication
- About user name and password specifications
- User authorization
- Intrusion prevention and intrusion detection systems
- Log files
- Operating system security
- Data security
- Web security
- Network security
- Call Home security
- Remote Management Module (RMM) security
- STIG and FIPS conformance
- Appendix A. Security release content
Manage support access to the maintenance shell
The maintenance shell in the Support > Maintenance menu is disabled if you configure the security level of VxOS to High. However, to troubleshoot issues and manage OS tasks, you can allow Veritas support personnel to enable and access the maintenance shell.
Use the commands in the Main_Menu > Support > System menu to manage support access to the maintenance shell. For more information, see the Veritas NetBackup Appliance Commands Reference Guide.
Table: Commands for managing support access to the maintenance shell
Command | Description |
---|---|
Support > System > Generate-otp | Use this command to generate a six digit one-time password (OTP), which will remain active for a period of two hours. The OTP can be shared with Veritas support personnel. |
Support > System > Show-otp | Use this command to view the currently active OTP. |
Support > System > Unlock | Veritas support personnel use this command to enable the maintenance shell (Support > Maintenance). In addition to an active OTP, Veritas support personnel require a customer case ID and support passphrase to run the Unlock command successfully and access the maintenance shell. Note: VxOS is temporarily configured to the Maintenance security level. |
Support > System > Lock | Use this command to disable the maintenance shell. Veritas support personnel cannot access the maintenance shell and are logged out of any active session. Note: VxOS is reverted to the High security level. |