Enterprise Vault.cloud™ Folder Sync 1.11 Administration Guide

Last Published:
Product(s): Veritas Alta Archiving (Version Not Specified)
  1. Folder Sync Overview
    1.  
      About this guide
    2.  
      About Folder Sync 1.11
    3.  
      Revision history
    4.  
      Prerequisite knowledge
  2. Requirements for Folder Sync
    1.  
      About the Exchange Server versions that Folder Sync works with
    2.  
      Folder Sync application instances required
    3.  
      Folder Sync Microsoft SQL Server requirements
    4.  
      Requirements for the server on which Folder Sync is installed
  3. Steps to set up Folder Sync
    1.  
      Steps to set up Folder Sync
  4. Preparing the Folder Sync service account
    1.  
      Preparing the Folder Sync service account
    2.  
      Setting the permissions for the Folder Sync service account on Exchange 2003
    3.  
      Setting the permissions for the Folder Sync service account on Exchange 2007
    4.  
      Setting the permissions for the Folder Sync service account on Exchange 2010 and Exchange 2013
  5. Configuring sufficient concurrent MAPI sessions for Folder Sync
    1.  
      Configuring sufficient concurrent MAPI sessions for Folder Sync
    2.  
      About increasing the maximum number of allowed MAPI sessions on Exchange 2003 and 2007
    3.  
      Removing MAPI session throttling for Folder Sync on Exchange 2010
    4.  
      Removing MAPI session throttling for Folder Sync on Exchange 2013
  6. Installing or upgrading Folder Sync
    1.  
      About installing or upgrading the Folder Sync application
    2.  
      Installing the Folder Sync application
    3.  
      Upgrading the Folder Sync application
  7. Configuring Folder Sync
    1.  
      Configuring the Folder Sync application
    2.  
      Configuring the initial setup of Folder Sync
    3.  
      Configuring the Item Synch task's message service settings
    4.  
      Restarting the Item Synch task
  8. Running and scheduling Folder Sync synchronizations
    1.  
      About performing and scheduling Folder Sync synchronizations
    2. Performing a "Run Now" Folder Sync synchronization
      1.  
        About the Reset Mailbox(es) option
    3.  
      Configuring scheduled Folder Sync synchronizations
    4.  
      About Folder Sync scheduling and choosing a scheduling strategy
    5.  
      Creating scheduled Folder Sync synchronization events
    6.  
      Selecting the mailboxes to target for scheduled Folder Sync synchronizations
    7.  
      Changing the iterative restart period for scheduled Folder Sync synchronization events
  9. Monitoring and managing Folder Sync
    1.  
      About monitoring and managing Folder Sync
    2.  
      Checking the Folder Sync synchronization status from the ArchiveTools Management Console
    3.  
      About the Folder Sync job list
    4.  
      Viewing the Folder Sync job list
    5.  
      About the Folder Sync Mailbox Report
    6.  
      Viewing the Folder Sync Mailbox Report
    7.  
      Disabling or enabling Folder Sync from the Administration Console
    8.  
      Viewing the Folder Sync synchronization status of an account from the Administration Console
  10. Troubleshooting Folder Sync
    1.  
      About the Folder Sync event log errors and log files
    2.  
      Folder Sync fails to work for some mailboxes
    3.  
      Troubleshooting occasional timeouts of the Folder Sync service

Setting the permissions for the Folder Sync service account on Exchange 2003

You must set the required permissions for the Folder Sync service account on the properties of each Exchange 2003 server that Folder Sync is to process.

To set the permissions for the Folder Sync service account on Exchange 2003

  1. On the Exchange server, click Start and select All Programs > Microsoft Exchange > System Manager.
  2. In the left pane of Exchange System Manager, expand the Administrative Groups node, and then expand the Servers node.
  3. Under the Servers node, right-click the Exchange Server name and on the shortcut menu select Properties.
  4. On the Properties dialog, select the Security tab.

    Note:

    By default, Exchange System Manager does not display the Security tab when you view the properties of an organizational object. To view the Security tab you must edit the registry.

    For details, see the following Microsoft knowledge base article: http://support.microsoft.com/kb/264733.

  5. If the Folder Sync service account is not listed in the Group or user names area, click Add. Then on the Select Users, Computers, or Groups window, select the Folder Sync service account, and click OK.
  6. On the Security tab, in the Group or user names area, select the Folder Sync service account.
  7. In the Permissions for account area, make sure that the following permissions are allowed for the account:

    • Read

    • Execute

    • Read permissions

    • List content

    • Read properties

    • View information store status

    Typically none of these permissions is denied by default, but the selected user account may have inherited some deny permissions from an Active Directory Group membership.

    Clear the check box for any permissions that are not required.

  8. Click OK to save your changes.