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Veritas Access Troubleshooting Guide
Last Published:
2021-02-14
Product(s):
Access (7.4.2)
Platform: Linux
- Introduction
- General troubleshooting procedures
- About general troubleshooting procedures
- Viewing the Veritas Access log files
- About event logs
- About shell-activity logs
- Setting the CIFS log level
- Setting the NetBackup client log levels and debugging options
- Retrieving and sending debugging information
- Insufficient delay between two successive OpenStack commands may result in failure
- Monitoring Veritas Access
- Common recovery procedures
- About common recovery procedures
- Restarting servers
- Bringing services online
- Recovering from a non-graceful shutdown
- Testing the network connectivity
- Troubleshooting with traceroute
- Using the traceroute command
- Collecting the metasave image of a file system
- Replacing an Ethernet interface card (online mode)
- Replacing an Ethernet interface card (offline mode)
- Replacing a Veritas Access node
- Replacing a disk
- Speeding up replication
- Uninstalling a patch release or software upgrade
- Troubleshooting the Veritas Access cloud as a tier feature
- Troubleshooting Veritas Access installation and configuration issues
- Troubleshooting the LTR upgrade
- Troubleshooting Veritas Access CIFS issues
- Troubleshooting Veritas Access GUI startup issues
- Index
A
- a disk
- replacing, Replacing a disk
- a node
- replacing, Replacing a Veritas Access node
- about
- common recovery procedures, About common recovery procedures
- event logs, About event logs
- job resynchronization, About synchronizing a replication job
- monitoring commands, About monitoring Veritas Access operations
- services command, Bringing services online
- shell-activity logs, About shell-activity logs
- an Ethernet interface card (offline mode)
- an Ethernet interface card (online mode)
C
- changing
- support user password, Configuring the support user account
- checking
- support user status, Configuring the support user account
- CIFS
- setting the log level, Setting the CIFS log level
- cloud tiering
- log locations, Log locations for checking for cloud tiering errors
- troubleshooting, Troubleshooting tips for cloud tiering
- Cluster
- Excluding PCI IDs, Excluding PCI IDs from the cluster
- common recovery procedures
- configuring
- job resynchronization, Synchronizing an episodic replication job
- CPU utilization report
- generating, Generating CPU and device utilization reports
D
- debugging information
- retrieving and sending, Retrieving and sending debugging information
- debugging options
- setting for NetBackup, Setting the NetBackup client log levels and debugging options
- device utilization report
- generating, Generating CPU and device utilization reports
- disabling
- support user account, Configuring the support user account
- displaying
- node-specific network traffic details, Exporting and displaying the network traffic details
E
- enabling
- support user account, Configuring the support user account
- event logs
- about, About event logs
- Excluding PCI IDs
- cluster, Excluding PCI IDs from the cluster
- exporting
- network traffic details, Exporting and displaying the network traffic details
F
- fsck
- unable to run if operating system partition is corrupted, Cannot recover from root file system corruption
G
- general techniques
- troubleshooting, General techniques for the troubleshooting process
- general tips
- troubleshooting process, General tips for the troubleshooting process
- generating
- CPU utilization report, Generating CPU and device utilization reports
- device utilization report, Generating CPU and device utilization reports
I
- installation
- common failures, Installation fails and does not complete
- installation logs
- viewing, Viewing the installation logs
J
- job resynchronization
- about, About synchronizing a replication job
- configuring, Synchronizing an episodic replication job
L
- locating the log files
- troubleshooting the LTR upgrade, Locating the log files for troubleshooting the LTR upgrade
- log locations
- cloud tiering, Log locations for checking for cloud tiering errors
- login
- support account, Using the support login
- Technical Support, Using the support login
M
- monitoring
- installation logs, Viewing the installation logs
- processor activity, Monitoring processor activity
- monitoring commands
N
- NetBackup client log levels
- NetBackup debugging options
- network
- testing connectivity, Testing the network connectivity
- network traffic details
- node-specific network traffic details
O
- operating system
- unable to repair using fsck, Cannot recover from root file system corruption
P
- patch release
- uninstalling, Uninstalling a patch release or software upgrade
- processor activity
- monitoring, Monitoring processor activity
R
- reading or writing data from the cloud tier
- troubleshooting, Issues when reading or writing data from the cloud tier
- recovering
- from a non-graceful shutdown, Recovering from a non-graceful shutdown
- replacing
- a disk, Replacing a disk
- a node, Replacing a Veritas Access node
- an Ethernet interface card (offline mode), Replacing an Ethernet interface card (offline mode)
- an Ethernet interface card (online mode), Replacing an Ethernet interface card (online mode)
- replication
- speeding up, Speeding up replication
- restarting
- servers, Restarting servers
- retrieving
- debugging information, Retrieving and sending debugging information
S
- sending
- debugging information, Retrieving and sending debugging information
- servers
- restarting, Restarting servers
- services command
- about, Bringing services online
- using, Using the services command
- setting
- CIFS log level, Setting the CIFS log level
- NetBackup client log levels, Setting the NetBackup client log levels and debugging options
- shell-activity logs
- about, About shell-activity logs
- shutdown
- recovering from a non-graceful, Recovering from a non-graceful shutdown
- software upgrade
- uninstalling, Uninstalling a patch release or software upgrade
- support account
- login, Using the support login
- support user account
- about, About the support user account
- disabling, Configuring the support user account
- enabling, Configuring the support user account
- support user password
- changing, Configuring the support user account
- support user status
- checking, Configuring the support user account
T
- technical support
- login, Using the support login
- testing
- network connectivity, Testing the network connectivity
- traceroute
- troubleshooting with, Troubleshooting with traceroute
- traceroute command
- using, Using the traceroute command
- troubleshooting
- about, About troubleshooting
- general procedures, About general troubleshooting procedures
- issues when reading or writing data from the cloud tier, Issues when reading or writing data from the cloud tier
- troubleshooting process
- general techniques, General techniques for the troubleshooting process
- general tips, General tips for the troubleshooting process
- troubleshooting the LTR upgrade
- locating the log files, Locating the log files for troubleshooting the LTR upgrade
U
- uninstalling
- patch release or software upgrade, Uninstalling a patch release or software upgrade
- using
- services command, Using the services command
- traceroute command, Using the traceroute command
V
- Veritas Access log files
- viewing, Viewing the Veritas Access log files
- viewing
- installation logs, Viewing the installation logs
- Veritas Access log files, Viewing the Veritas Access log files