Veritas NetBackup™ Appliance Troubleshooting Guide

Last Published:
Product(s): Appliances (3.0)
  1. About using the Troubleshooting Guide
    1.  
      About this guide
    2.  
      About the intended audience
    3.  
      About contacting Technical Support
    4.  
      About troubleshooting the NetBackup Appliance
  2. Best practices
    1.  
      About best practices
    2.  
      Determining the NetBackup Appliance serial number
    3.  
      About Fibre Channel HBA card configuration verification
    4.  
      About Notification settings
    5.  
      About IPMI configuration
    6.  
      About password management and recovery
    7.  
      About IPv4-IPv6-based network support
    8.  
      About enabling BMR options
    9.  
      About deleting users
  3. About troubleshooting tools
    1.  
      Tools for troubleshooting the NetBackup Appliance
    2.  
      About hardware monitoring
    3.  
      Troubleshooting and tuning appliance from the Appliance Diagnostics Center
    4. About NetBackup support utilities
      1.  
        NetBackup Domain Network Analyzer (NBDNA)
      2.  
        NetBackup Support Utility (NBSU)
  4. Working with log files
    1.  
      About NetBackup Appliance log files
    2.  
      About the Collect Log files wizard
    3.  
      Viewing log files using the Support command
    4.  
      Where to find NetBackup Appliance log files using the Browse command
    5.  
      Gathering device logs with the DataCollect command
    6.  
      About gathering information for NetBackup-Java applications
    7.  
      Enabling and disabling VxMS logging
  5. Disaster recovery
    1.  
      About disaster recovery
    2.  
      Disaster recovery best practices
    3. Disaster recovery scenarios
      1. Appliance sustained power interruption
        1.  
          Restoring operation to a NetBackup Appliance following a power outage
        2.  
          Restoring operation to a NetBackup Appliance with external storage following a power outage
      2. Appliance hardware failure
        1.  
          Removing and replacing hardware components
        2.  
          Setting a NetBackup 5330 storage shelf component to the Service Allowed mode
      3.  
        Complete loss of appliance with recoverable operating system drives and attached storage disks
      4. Complete loss of appliance with recoverable attached storage disks
        1.  
          Reimaging a NetBackup appliance from the USB drive
        2.  
          Reconfiguring a 52xx master server appliance using the NetBackup Appliance Shell Menu
        3.  
          Configuring a master server to communicate with an appliance media server
        4.  
          Reconfiguring a 52xx or 5330 media server appliance using the NetBackup Appliance Shell Menu
        5.  
          About NIC1 (eth0) port usage on NetBackup appliances
      5.  
        Complete loss of appliance and attached storage disks
      6.  
        NetBackup Appliance software corruption
      7. NetBackup Appliance database corruption
        1.  
          Rollback to an appliance checkpoint from the appliance shell menu
        2.  
          About appliance rollback validation
      8. NetBackup Appliance catalog corruption
        1.  
          Starting a factory reset from the appliance shell menu
      9.  
        NetBackup Appliance operating system corruption
  6. NetBackup Appliance error messages
    1.  
      About NetBackup Appliance error messages
    2.  
      Error messages displayed during initial configuration
    3.  
      Error messages displayed on the NetBackup Appliance Web Console
    4.  
      Error messages displayed on the NetBackup Appliance Shell Menu
    5.  
      NetBackup status codes applicable for NetBackup Appliance

About IPMI configuration

The Intelligent Platform Management Interface (or IPMI) provides management and monitoring capabilities independently of the host system's CPU, firmware, and operating system. You can configure the IPMI sub-system for your appliances. You can use the remote management port, located on the rear panel of the appliance, to connect to the IPMI sub-system.

The following figure shows the remote management port (or the IPMI port) on the rear panel of a NetBackup 5240 appliance:

The IPMI is beneficial after an unexpected power outage shuts down the connected system. In case the appliance is not accessible after the power is restored, you can use a laptop or desktop computer to access the appliance remotely by using a network connection to the hardware rather than to an operating system or login shell. This enables you to control and monitor the appliance even if it is powered down, unresponsive, or without any operating system.

The following diagram illustrates how IPMI works:

The following are some of the main uses of IPMI:

  • Manage an appliance that is powered off or unresponsive. Using the IPMI, you can power on, power off, or restart the appliance from a remote location.

  • Provide out-of-band management and help manage situations where local physical access to the appliance is not possible or preferred like branch offices and remote data centers.

  • Access the NetBackup Appliance Shell Menu remotely using IPMI if regular network interface is not possible.

    Note:

    Only the NetBackup Appliance Shell Menu can be accessed by using the IPMI interface. The NetBackup Appliance Web Console cannot be accessed by using the IPMI interface.

  • Reimage the appliance from the IPMI interface by using ISO redirection.

  • Monitor hardware health of the appliance from a remote location.

  • Avoid messy cabling and hardware like keyboard, monitor, and mouse (KVM) solutions to access the appliance.