Veritas NetBackup™ Appliance Troubleshooting Guide
- About using the Troubleshooting Guide
- Best practices
- About best practices
- Determining the NetBackup Appliance serial number
- About Fibre Channel HBA card configuration verification
- About Notification settings
- About IPMI configuration
- About password management and recovery
- About IPv4-IPv6-based network support
- About enabling BMR options
- About deleting users
- About troubleshooting tools
- Working with log files
- About NetBackup Appliance log files
- About the Collect Log files wizard
- Viewing log files using the Support command
- Where to find NetBackup Appliance log files using the Browse command
- Gathering device logs with the DataCollect command
- About gathering information for NetBackup-Java applications
- Enabling and disabling VxMS logging
- Disaster recovery
- About disaster recovery
- Disaster recovery best practices
- Disaster recovery scenarios
- Appliance sustained power interruption
- Appliance hardware failure
- Complete loss of appliance with recoverable operating system drives and attached storage disks
- Complete loss of appliance with recoverable attached storage disks
- Reimaging a NetBackup appliance from the USB drive
- Reconfiguring a 52xx master server appliance using the NetBackup Appliance Shell Menu
- Configuring a master server to communicate with an appliance media server
- Reconfiguring a 52xx or 5330 media server appliance using the NetBackup Appliance Shell Menu
- About NIC1 (eth0) port usage on NetBackup appliances
- Complete loss of appliance and attached storage disks
- NetBackup Appliance software corruption
- NetBackup Appliance database corruption
- NetBackup Appliance catalog corruption
- NetBackup Appliance operating system corruption
- NetBackup Appliance error messages
About Fibre Channel HBA card configuration verification
The NetBackup Appliance server can be ordered with up to six Fibre Channel (FC) HBA cards already installed. Each card includes two standard Fibre Channel ports. You can configure a Fibre Channel HBA card on the appliance as Fibre Transport media server to use with SAN clients, or as a target host for optimized duplication and Auto Image Replication over FC.
Note:
Veritas does not support reconfiguring the FC HBA cards in the appliance rear panel. Do not switch cards in different slots or install a used card from another appliance without contacting Veritas Technical Support.
After you configure the Fibre Channel HBA cards, you may want to verify that it is configured properly. To do that, use the Main_Menu > Manage > FibreChannel > Show command from the command line interface. When you run the Main_Menu > Manage > FibreChannel > Show command and the HBA card was configured properly, you see an output that is similar to the following:
Testsys.FC> Show FC HBA card(s) are configured correctly. **** FC HBA Cards **** 02:00.0 Fibre Channel: QLogic Corp. ISP2432-based 4Gb Fibre Channel to PCI Express HBA (rev 03) 02:00.1 Fibre Channel: QLogic Corp. ISP2432-based 4Gb Fibre Channel to PCI Express HBA (rev 03) 03:00.0 Fibre Channel: QLogic Corp. ISP2532-based 8Gb Fibre Channel to PCI Express HBA (rev 02) 03:00.1 Fibre Channel: QLogic Corp. ISP2532-based 8Gb Fibre Channel to PCI Express HBA (rev 02) 06:00.0 Fibre Channel: QLogic Corp. ISP2532-based 8Gb Fibre Channel to PCI Express HBA (rev 02) 06:00.1 Fibre Channel: QLogic Corp. ISP2532-based 8Gb Fibre Channel to PCI Express HBA (rev 02) **** Drivers **** qla2xxx is loaded windrvr6 is loaded **** Ports **** Bus ID Slot Port WWN Status Mode Speed Remote Ports 2:00.0 Slot3 21:00:...:07 Linkdown Initiator 4 gb/s 2:00.1 Slot3 21:01:...:07 Linkdown Initiator 4 gb/s 3:00.0 Slot2 21:00:...:30 Disconnect Target 8 gb/s 3:00.1 Slot2 21:00:...:31 Online Initiator 2 gb/s 0x21000024... 6:00.0 Slot1 21:00:...:82 Fabric Target 8 gb/s 6:00.1 Slot1 21:00:...:83 Online Initiator 8 gb/s 0x21000024... *** Devices **** Device Vendor Host Type Remote Port /dev/sg0 VERITAS 10.182.0.209 FCPIPE (NBU 50x0) 0x21000024ff232438 /dev/sg2 VERITAS 10.182.0.209 FCPIPE (NBU 50x0) 0x21000024ff3162be *** Notes **** (NOTE: Ports in mode "Initiator*" are configured for target mode When SAN Client FT Media Server is active, however, are currently running in initiator mode, i.e. SAN Client is disabled or inactive.)