Veritas Flex Appliance Getting Started and Administration Guide

Last Published:
Product(s): Appliances (2.0.1)
Platform: Flex Appliance OS
  1. Product overview
    1.  
      Introduction to Veritas Flex Appliance
    2.  
      Flex Appliance terminology
    3.  
      About the Flex Appliance documentation
  2. Release notes
    1.  
      Flex Appliance 2.0.1 new features, enhancements, and changes
    2.  
      Supported update paths to this release
    3.  
      Operational notes
    4.  
      Flex Appliance 2.0.1 release content
  3. Getting started
    1.  
      Initial configuration guidelines and checklist
    2.  
      Performing the initial configuration
    3.  
      Adding a node
    4.  
      Accessing and using the Flex Appliance Shell
    5.  
      Accessing and using the Flex Appliance Console
    6.  
      Setting the date and time for appliance nodes
    7.  
      Common tasks in Flex Appliance
  4. Managing network settings
    1.  
      Creating a network bond
    2.  
      Deleting a network bond
    3.  
      Configuring a network interface
    4. Managing the appliance Fibre Channel ports
      1.  
        Viewing the devices that are connected to the Fibre Channel ports
    5.  
      Changing DNS or Hosts file settings
  5. Managing users
    1.  
      Overview of the Flex Appliance default users
    2.  
      Changing the password policy
    3. Managing Flex Appliance Console users and tenants
      1.  
        Adding a tenant
      2.  
        Editing a tenant
      3.  
        Removing a tenant
      4.  
        Adding a local user to the Flex Appliance Console
      5.  
        Connecting an Active Directory domain to the Flex Appliance Console
      6.  
        Importing an Active Directory user or user group to the Flex Appliance Console
      7.  
        Editing an Active Directory domain in the Flex Appliance Console
      8.  
        Changing a user password in the Flex Appliance Console
      9.  
        Expiring a user password in the Flex Appliance Console
      10.  
        Removing a user from the Flex Appliance Console
    4.  
      Changing the hostadmin user password in the Flex Appliance Shell
    5.  
      Changing the sysadmin user password in the Veritas Remote Management Interface
  6. Using Flex Appliance
    1. Managing the repository
      1.  
        Adding files to the repository
      2.  
        Removing the current appliance upgrade or update package from the repository
    2.  
      Creating application instances
    3.  
      Managing application instances from Flex Appliance and NetBackup
    4. Managing application instances from Flex Appliance
      1.  
        Resizing instance storage
      2.  
        Editing instance network settings
      3.  
        Assigning Fibre Channel ports to an instance
      4.  
        Unassigning Fibre Channel ports from an instance
      5. Managing application add-ons on instances
        1.  
          Installing application add-ons
        2.  
          Uninstalling application add-ons
        3.  
          Changing the application add-on installation order
      6.  
        Viewing instance performance metrics
      7.  
        Clearing a configuration error status on an application instance
    5. Upgrading application instances
      1.  
        Warnings and considerations for instance rollbacks
    6. About Flex Appliance upgrades and updates
      1.  
        Upgrading Flex Appliance
      2.  
        Updating Flex Appliance
  7. Appliance security
    1.  
      Security overview
    2. About lockdown mode
      1.  
        Changing the lockdown mode
  8. Monitoring the appliance
    1. About AutoSupport and Call Home
      1.  
        Registering an appliance
      2.  
        Viewing Call Home information
      3.  
        Configuring Call Home settings
      4.  
        Deleting and disabling Call Home settings
    2. Monitoring the hardware from the Flex Appliance Shell
      1.  
        Viewing node information
      2.  
        Viewing Primary Storage Shelf information on a Veritas 53xx Appliance
      3.  
        Viewing Expansion Storage Shelf information on a Veritas 53xx Appliance
      4.  
        Viewing Storage Shelf information on a Veritas 5250 Appliance
    3.  
      Viewing hardware faults
    4.  
      Viewing system data
  9. Reconfiguring the appliance
    1.  
      Performing a factory reset
    2.  
      Performing a reimage
    3.  
      Recovering storage data after a factory reset or a reimage
    4.  
      Performing a storage reset
    5.  
      Removing a node
    6.  
      Viewing or resetting the storage shelf order on a Veritas 5250 Appliance
  10. Troubleshooting guidelines
    1.  
      General troubleshooting steps
    2.  
      Generating a One-Time Password and unlocking access in lockdown mode
    3.  
      Gathering logs

Performing a factory reset

The purpose of a factory reset is to return a node to a clean, unconfigured, factory state. A factory reset discards all configuration data but does not affect the storage data. If you have a multi-node appliance, a factory reset only affects the node that you run this procedure from.

A factory reset resets the node to the factory-installed version or the most recent upgrade version if you have upgraded it. However, if you installed any software updates, they must be reinstalled after the factory reset.

After you perform a factory reset, you can also reset the storage if your appliance is not in lockdown mode. If it is in lockdown mode, storage reset is disabled.

Note:

If more than the Veritas-tested number of Fibre Channel devices or paths are connected to the appliance, Veritas recommends that you disable the ports or disconnect the devices before you begin this procedure. When the procedure is complete, reenable or reconnect them. You may need to rescan the ports from the Fibre Channel interfaces page.

See Managing the appliance Fibre Channel ports.

To perform a factory reset

  1. Log in to the Flex Appliance Shell from the node that you want to reset.

    Note:

    Veritas recommends that you log in from the Veritas Remote Management Interface instead of an SSH session to perform a factory reset. To access the Veritas Remote Management Interface, refer to the initial configuration procedure. See Performing the initial configuration.

  2. Enter the following command:

    system factory-reset

  3. Type yes to continue, and then press Enter.

    Note:

    Once you have started the factory-reset operation, do not perform any other tasks on the appliance until the reset is complete.

    When the process is complete, you are prompted to restart. The factory reset is not complete until after the system is restarted. The system continues to run with the current configuration until after the restart is completed.

  4. Do one of the following:

    • To restart the node now, type yes, and then press Enter.

    • To restart the node later, type no, and then press Enter.

      You can type the following command at any time to restart:

      system restart

  5. When the restart is complete, the hostadmin user password resets to the default password (P@ssw0rd). Use the default password to log back in to the Flex Appliance Shell, then run the following command to change the password:

    set user password

  6. If you have a multi-node appliance, and want to reset both nodes, repeat the procedure on the other node.
Next steps for a single-node appliance

After the factory reset is complete, do one of the following:

Next steps for a multi-node appliance

After the factory reset is complete, do one of the following:

  • If you performed the factory reset on only one of the nodes, remove the node from the appliance and then add it back to the appliance. If the node was previously updated, reinstall the update after you add it back.

    See Removing a node.

    See Adding a node.

  • If you performed the factory reset on both nodes and want to delete the existing storage data, perform a storage reset and then perform the initial configuration again to reconfigure your settings.

    This option is not available if your appliance is in lockdown mode.

    See Performing a storage reset.

    See Performing the initial configuration.

  • If you performed the factory reset on both nodes and do not want to delete the storage data, you can recover the appliance with the existing storage data.

    See Recovering storage data after a factory reset or a reimage.