Veritas NetBackup™ OpsCenter Administrator's Guide
- Overview of NetBackup OpsCenter
- About OpsCenter
- About OpsCenter components
- About starting the OpsCenter console
- About OpsCenter console components
- About the View pane
- Sizing the Content pane
- About using tables
- Installing OpsCenter
- About planning an OpsCenter installation
- Installing OpsCenter on Windows and UNIX
- About OpsCenter upgrade on Windows and UNIX
- About post-installation tasks
- About uninstalling OpsCenter on Windows and UNIX
- About clustering OpsCenter
- Getting started with OpsCenter
- Administering OpsCenter
- About the services and processes used by OpsCenter
- OpsCenter server scripts on Windows and UNIX
- About OpsCenter database administration
- About backup and restore of OpsCenter and OpsCenter Analytics
- About communication ports and firewall considerations in OpsCenter
- About OpsCenter log files
- Understanding OpsCenter settings
- Setting user preferences
- About managing licenses
- Configuring the data purge period on the OpsCenter Server
- Configuring SMTP server settings for OpsCenter
- Adding host aliases in OpsCenter
- Merging objects (hosts) in OpsCenter
- Modifying tape library information in OpsCenter
- Copying a user profile in OpsCenter
- Setting report export location in OpsCenter
- About managing Object Types in OpsCenter
- About managing OpsCenter users
- About adding AD / LDAP user groups in OpsCenter
- About managing recipients in OpsCenter
- About managing cost analysis and chargeback for OpsCenter Analytics
- Understanding data collection
- About configuring data collection for NetBackup
- About the Breakup Jobs option
- Viewing primary server details and data collection status
- About configuring data collection for NetBackup
- Managing OpsCenter views
- About OpsCenter views
- About managing OpsCenter views
- Managing static views
- Managing dynamic views
- View filters in OpsCenter
- Monitoring NetBackup using OpsCenter
- Controlling the scope of Monitor views
- About monitoring NetBackup using the Overview tab
- About monitoring NetBackup jobs
- Monitor > Services view
- About monitoring Audit Trails
- Managing NetBackup using OpsCenter
- About managing alert policies
- About creating (or changing) an alert policy
- About managing NetBackup storage
- About managing NetBackup devices
- About Operational Restore and Guided Recovery operations
- About Operational Restores from OpsCenter
- About Guided Recovery
- Troubleshooting Guided Recovery
- About managing NetBackup Hosts
- About managing NetBackup Deployment Analysis
- Data compilation for the Capacity License report
- Generating a Capacity Licensing report
- Supporting Replication Director in OpsCenter
- Understanding and configuring OpsCenter alerts
- About using SNMP
- About using SNMP
- Reporting in OpsCenter
- About OpsCenter reports
- Report Templates in OpsCenter
- About managing reports in OpsCenter
- Creating a custom report in OpsCenter
- About managing My Reports
- About managing My Dashboard
- About managing reports folders in OpsCenter
- About managing report schedules in OpsCenter
- About managing time schedules in OpsCenter
- Appendix A. Attributes of NetBackup data
- Appendix B. Man pages for CLIs
- Appendix C. Creating views using CSV, TSV, and XML files
- Appendix D. Error messages in OpsCenter
Troubleshooting silent installation issues
Use the following procedure to troubleshoot silent installation issues. This procedure must be performed after the silent installation ends.
To troubleshoot silent installation issues
- After the silent installation ends, navigate to the following location:
%ALLUSERSPROFILE%\SYMANTEC\OPSCENTER\INSTALLLOGS
. - Check if a file named
OpsCenterInstallLog.htm
is present. IfOpsCenterInstallLog.htm
is not present, see 7. - Open
OpsCenterInstallLog.htm
and check the timestamp and the OpsCenter component it is for to ensure that it is the appropriate log file.You must check the timestamp because
OpsCenterInstallLog.htm
may have been generated as a result of previous silent installations.In addition, the same
OpsCenterInstallLog.htm
file is generated when you install OpsCenter server, or View Builder. Hence you must check the specific OpsCenter component that is associated withOpsCenterInstallLog.htm
. - You can check the timestamp by opening
OpsCenterInstallLog.htm
and seeing the first line in the file. For example, the following is the first line from a sampleOpsCenterInstallLog.htm
file:01-19-2010,13:35:30: -Silent _RespFile "C:\Documents and Settings\Administrator\Ops-19-01-10-13-04-21.xml"
In this example, the timestamp is 01-19-2010, 13:35:30.
- To know the OpsCenter component the log file is associated with, search for the following keywords in the
OpsCenterInstallLog.htm
file:OpsCenter Server
You will find matches when you search for OpsCenter Server in the file. This means that the log file is for OpsCenter server.
View Builder
You will find matches when you search for View Builder in the file. This means that the log file is for View Builder.
Note:
If you have checked the timestamp and the OpsCenter component associated with all present
OpsCenterInstallLog.htm
files and do not find a validOpsCenterInstallLog.htm
file, see 7. - Use the
OpsCenterInstallLog.htm
file to troubleshoot silent installation issues. Open theOpsCenterInstallLog.htm
file to see if the installation was successful or to understand why the installation failed. This file shows the installation status at the end. Installation errors are flagged in this file in red color. You may also see a description about why the error occurred and troubleshoot accordingly.Ignore the subsequent steps of this procedure.
- If
OpsCenterInstallLog.htm
is not present or you cannot find a validOpsCenterInstallLog.htm
file, check ifOpsCenter<Product>InstallLog.htm
file is present. InOpsCenter<Product>InstallLog.htm
, <Product> can be Server, or View Builder depending on the OpsCenter component that you are installing. - Always ensure that the
OpsCenter<Product>InstallLog.htm
file is appropriate by checking the timestamp. You can check the timestamp by opening theOpsCenter<Product>InstallLog.htm
file and seeing the first line of the file. For example, the following is the first line from a sampleOpsCenter<Product>InstallLog.htm
file:01-19-2010,13:35:30: -Silent _RespFile "C:\Documents and Settings\Administrator\Ops-19-01-10-13-04-21.xml"
In this example, the timestamp is 01-19-2010, 13:35:30.
- Use the
OpsCenter<Product>InstallLog.htm
file to troubleshoot silent installation issues. You can open the OpsCenter<Product>InstallLog.htm
file to see if the installation was successful or to understand why the installation failed. This file shows the installation status at the end. Installation errors are flagged in this file in red color. You may also see a description about why the error occurred and troubleshoot accordingly.