Veritas NetBackup™ OpsCenter Administrator's Guide

The following requirements and recommendations should be considered for the web browser to access OpsCenter console:

• The web browser cache must be cleared.

  Despite the upgrade, you may still see the older version of OpsCenter console. You need to clear the web browser cache to view the new user interface.

• The OpsCenter console uses pop-up menus. If you use pop-up blockers with your web browser, some of these menus may not display properly. You must disable pop-up blocking or add the OpsCenter web address to the list of acceptable sites in your browser.

• JavaScript should be enabled for all the browsers.

• Ensure that the character encoding for the browser is Unicode (UTF 8) before you access the OpsCenter console.

  Open the Internet Explorer browser and select View > Encoding > Unicode (UTF-8).

  Open the Mozilla Firefox browser and select View > Character Encoding > Unicode (UTF 8).

• On some server systems, you may see a blank page when you try to access OpsCenter using Internet Explorer. This issue is caused due to high security level in server systems. If you encounter this issue, open Internet Explorer and click Tools > Internet Options. Click the Security tab and select 'Internet' icon as the zone. Click Custom Level.... In the Security Settings dialog box, browse to Miscellaneous > Allow META REFRESH and select Enable. Click Yes to confirm that you want to change the security settings for the zone, and then click OK.

  Note:

  In case you do not want to change your security settings, you must manually append /opscenter to the OpsCenter URL. This action must be taken every time you access OpsCenter and face this issue.

• On some server-class systems, an enhanced security configuration can cause some pages to not display properly in Internet Explorer. If you encounter this issue, add the OpsCenter URL to the Trusted-sites list and lower the security setting. To resolve this issue, open Internet Explorer and select Tools > Internet Options > Security to configure the Trusted-sites list and lower the security level.

• If you use Internet Explorer 8.0 or 9.0 to access the OpsCenter console, security certificate warnings appear when you access a pop-up menu. Select Continue to this website (not recommended) to open the pop-up menu. Once you select this option, the security certificate warnings do not appear on the pop-up menus.

• If you use Internet Explorer 9.0 to access the OpsCenter console, you may not be able to download or view reports, jobs, or audit trails data when you export it from OpsCenter. More details on how to resolve this issue are available.

  See Exporting OpsCenter reports or data with IE 9.0.

• If you use Internet Explorer 10 to access the OpsCenter console, you must change the default browser mode from Internet Explorer 10 Compatibility View to Internet Explorer 10.

  To change the browser compatibility view mode, press F12 from the browser to open the Developer Tools window. From the Menu bar, click Browser Mode:Internet Explorer Compat View, and then select Internet Explorer 10.