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Veritas NetBackup™ OpsCenter Administrator's Guide

Last Published: 2021-06-07

Product(s): NetBackup (9.1)

Responding to alerts

You can manage OpsCenter alerts from the Monitor > Alerts view by adding comments or by assigning the alert to an individual for further review. You can also clear or acknowledge an alert. OpsCenter allows multiple users to process or take action on an alert.

When you acknowledge an alert, you inform other users who see the alert that action on the alert occurred. If you clear an alert, you cannot perform any further activity on the alert (for example, assign or acknowledge). Cleared alerts do not appear in the alert view by default.

Note:

Under certain circumstances there may be issues among multiple OpsCenter users. For instance, an OpsCenter user comments on an alert while another OpsCenter user tries to clear the same alert.

The OpsCenter console displays active alerts by default (these are the alerts that have not been cleared). Some alerts (for example, Drive is Down) are cleared automatically when the condition is resolved.

You can view cleared alerts from Monitor > Alerts view (List View) by using the Cleared or All Alerts filter.

See Filtering by alert type.

The following alerts are cleared automatically when the condition is resolved:

Drive is Down
Lost Contact with Media Server
Service Stopped
Primary Server Unreachable
Frozen Media
Suspended Media
Disk Pool Full
Disk Volume Down
High Down Drives
High Frozen Media
High Suspended Media
Low Available Media
No Cleaning Tape
Low Disk Volume Capacity
Catalog Space Low
Catalog not backed up
Catalog backup disabled
Incomplete Job
Media Required for Restore
Zero Cleaning Left
Appliance Hardware Failure

Note:

You can also purge NetBackup alert data from Settings > Configuration > Data Purge in the OpsCenter console based on a retention period that you specify. Any purged data is deleted permanently. This option is useful if you see OpsCenter performance degrade when there is a high number of alerts in the OpsCenter database.

See Configuring the data purge period on the OpsCenter Server.

To acknowledge an alert

In the OpsCenter console, select Monitor > Alerts.
Select an alert from the table.
Click Acknowledge.

To add a comment for an alert

In the OpsCenter console, select Monitor > Alerts.
Select an alert from the table.
Click Add Comment. You can add a comment as a reminder to yourself or for other users.

To clear an alert

In the OpsCenter console, select Monitor > Alerts.
Select an alert from the table.
Click More and then select Clear from the drop-down list.

To assign an alert to an individual

In the OpsCenter console, select Monitor > Alerts.
Select an alert from the table.
Click Assign.
You can assign an alert to a user for their action or information.
Select a user to whom you want to assign the alert.
Click OK.

To change the policy that is associated with an alert

In the OpsCenter console, select Monitor > Alerts.
Select an alert from the table.
The Alert Policy Wizard is also used to create a policy.
Click More and then select Edit Policy from the drop-down list.

More Information

About understanding alert counts in the Monitor view

Viewing the details for a single alert

Viewing the details of the alert policy associated with an alert

Filtering by alert type