Veritas NetBackup™ OpsCenter Administrator's Guide

Last Published:
Product(s): NetBackup (9.1)
  1. Overview of NetBackup OpsCenter
    1. About OpsCenter
      1.  
        About OpsCenter functions
      2.  
        About OpsCenter Analytics functions
      3.  
        About monitoring and managing NetBackup and NetBackup appliances
      4.  
        About alerting in OpsCenter
      5. About reporting in OpsCenter Analytics
        1.  
          About compliance reporting
        2.  
          About business planning
    2. About OpsCenter components
      1. About the OpsCenter Server
        1.  
          About the OpsCenter database
        2.  
          About OpsCenter AT
      2.  
        About the OpsCenter View Builder
    3.  
      About using the OpsCenter console
    4. About starting the OpsCenter console
      1.  
        About web browser considerations
      2. About accessing the OpsCenter console
        1.  
          Disabling the Untrusted Connection page in Mozilla Firefox
        2.  
          Exporting OpsCenter reports or data with IE 9.0
        3.  
          Possible OpsCenter console access issues
      3. Logging on to the OpsCenter console as a default admin user
        1.  
          Possible OpsCenter console logon issues
      4.  
        Customizing the OpsCenter login page
      5.  
        Logging out of the OpsCenter console
      6.  
        Configuring the OpsCenter session timeout interval
      7.  
        Possible OpsCenter console issues
    5. About OpsCenter console components
      1.  
        About using the links on the title bar
      2.  
        About using tabs and subtabs
      3.  
        About refreshing the OpsCenter console
      4.  
        Changing the Task pane
      5. About the View pane
        1.  
          About making multiple or single-click selections in the View pane
        2.  
          About selecting views from the View pane when the multiple selection option is checked
      6.  
        Using the quick links in the Task pane
      7.  
        Viewing alerts from the Alert Summary pane
      8. Sizing the Content pane
        1.  
          Using the List, Summary, Hierarchical, and Details views
      9.  
        About the OpsCenter status bar
      10.  
        Status icons and colors in the console
      11. About using tables
        1. Customizing tables for your needs
          1.  
            Specifying which columns appear in a table
          2.  
            Moving a column
          3.  
            Choosing the number of table rows that appear per page
          4.  
            Sorting the contents of a table column
          5.  
            Changing the width of a column
          6.  
            Accessing multiple pages of data in a table
          7.  
            Selecting rows in tables
        2.  
          Creating, applying, editing, and removing custom view filters
    6.  
      Common tasks in OpsCenter
    7.  
      About using Web browser bookmarks
    8.  
      About OpsCenter documentation
  2. Installing OpsCenter
    1. About planning an OpsCenter installation
      1.  
        Software components that OpsCenter uses
      2.  
        About the Java Runtime Environment
      3. About the OpsCenter licensing model
        1.  
          OpsCenter Analytics license keys
        2.  
          Differences between OpsCenter and OpsCenter Analytics
        3.  
          OpsCenter Analytics licensed features
      4.  
        OpsCenter DVDs
      5. Managed NetBackup primary server considerations
        1.  
          About using NBSL to collect data from NetBackup primary servers
      6. About designing your OpsCenter Server
        1.  
          About the OpsCenter database requirements
      7.  
        Supported upgrade paths in OpsCenter
      8.  
        Preparation for installation or upgrade
    2. Installing OpsCenter on Windows and UNIX
      1. About installing OpsCenter on Windows
        1.  
          Installing OpsCenter Server on Windows
        2.  
          Installing View Builder on Windows
      2. About installing OpsCenter on UNIX
        1.  
          Installing OpsCenter Server on UNIX
      3. About installing OpsCenter silently on Windows
        1. Installing OpsCenter Server software silently
          1.  
            Upgrading OpsCenter silently
        2.  
          About editing the response file
        3. About tracking the progress of silent installation
          1.  
            Troubleshooting silent installation issues
    3. About OpsCenter upgrade on Windows and UNIX
      1. About importing authentication settings during OpsCenter upgrade
        1.  
          About OpsCenter upgrade scenarios with respect to OpsCenter AT
        2.  
          Exporting authentication settings
        3.  
          Important notes regarding OpsCenter upgrade
      2.  
        Upgrading OpsCenter on Windows
      3.  
        Upgrading OpsCenter on UNIX
    4.  
      About files and folders that are protected during OpsCenter upgrade
    5.  
      About OpsCenter upgrade failure scenarios
    6. About post-installation tasks
      1.  
        Setting up trust between OpsCenter and NBAC-enabled NetBackup
      2.  
        Verifying that OpsCenter is running properly
      3.  
        About starting to use OpsCenter
      4.  
        About the start up tasks that OpsCenter performs
    7. About uninstalling OpsCenter on Windows and UNIX
      1.  
        Uninstalling OpsCenter on Windows
      2.  
        Uninstalling OpsCenter on UNIX
    8. About clustering OpsCenter
      1.  
        About OpsCenter clusters
      2.  
        Supported platforms for cluster solutions
      3.  
        About running commands on the active node
      4.  
        Connecting Authentication Service and Veritas Private Branch Exchange
      5. Clustering OpsCenter on Windows
        1.  
          Limitations of OpsCenter cluster on Windows
        2.  
          Prerequisites for OpsCenter cluster on Windows
        3.  
          Installing OpsCenter Server on a Windows cluster
        4. Upgrading OpsCenter cluster on Windows
          1.  
            Known issue in upgrading OpsCenter cluster setup
      6. Uninstalling OpsCenter from the Windows cluster
        1.  
          Deleting OpsCenter resource group from the cluster
  3. Getting started with OpsCenter
    1.  
      About the OpsCenter Getting Started feature
    2.  
      OpsCenter user roles
    3.  
      Learn more about adding NetBackup Primary Servers
    4.  
      Learn more about OpsCenter Views
    5.  
      Add Users
    6.  
      Edit User
    7.  
      Reset password
    8.  
      Add NetBackup Primary Server
    9.  
      Add OpsCenter Views/Groups
    10.  
      Configure SMTP Server
  4. Administering OpsCenter
    1. About the services and processes used by OpsCenter
      1.  
        Services used by OpsCenter on Windows
      2.  
        Controlling the OpsCenter services
      3.  
        Processes used by OpsCenter on UNIX
    2. OpsCenter server scripts on Windows and UNIX
      1.  
        Commands to control OpsCenter services and processes
      2.  
        About dependency of services
      3.  
        About nbproxy processes on NetBackup primary servers
    3. About OpsCenter database administration
      1. OpsCenter database commands
        1.  
          Changing the OpsCenter database administrator password
        2.  
          Starting and stopping the OpsCenter database
      2.  
        Moving the OpsCenter database and database logs to a different hard disk
      3. Moving OpsCenter server to a different computer
        1.  
          Moving OpsCenter server because of constraints in upgrade
        2.  
          Moving OpsCenter server because of issues in the existing setup
      4.  
        About database troubleshooting
    4. About backup and restore of OpsCenter and OpsCenter Analytics
      1. Backing up OpsCenter in case of a disaster
        1.  
          Backing up the OpsCenter database
        2.  
          Saving the OpsCenter user profiles managed by OpsCenter Authentication Service
      2. Restoring OpsCenter
        1.  
          Restoring the OpsCenter database
        2.  
          Restoring the OpsCenter user profiles managed by OpsCenter Authentication Service
    5. About communication ports and firewall considerations in OpsCenter
      1.  
        Communication ports used by key OpsCenter components
      2.  
        Web browser to launch OpsCenter user interface
      3.  
        About OpsCenter user interface and OpsCenter server software communication
      4.  
        About OpsCenter server to NetBackup primary server (NBSL) communication
      5.  
        About SNMP traps
      6.  
        About communication between OpsCenter and Sybase database
      7.  
        About email communication in OpsCenter
    6.  
      Gathering troubleshooting data with the support script
    7. About OpsCenter log files
      1.  
        VxUL log files
      2.  
        OpsCenter application log files
      3. About OpsCenter log files on Windows servers
        1.  
          OpsCenter installation log files
        2.  
          OpsCenter log files
        3.  
          Log files associated with Authentication Service
        4.  
          OpsCenter database log files
        5.  
          OpsCenter Web server log files
        6.  
          VxUL log files for OpsCenter and the components that OpsCenter uses
      4. About OpsCenter log files on UNIX servers
        1.  
          Log files on UNIX servers associated with OpsCenter
        2.  
          Log files on UNIX servers for Authentication Service
        3.  
          Log files on UNIX servers associated with OpsCenter database
        4.  
          Log files on UNIX servers associated with OpsCenter Web server
        5.  
          Log files on UNIX associated with VxUL and other components
  5. Understanding OpsCenter settings
    1.  
      OpsCenter settings
    2. Setting user preferences
      1.  
        Settings > User Preferences options
      2.  
        Changing your OpsCenter password
    3. About managing licenses
      1.  
        Settings > Configuration > License options
      2.  
        Adding OpsCenter license keys
      3.  
        Viewing OpsCenter license keys
      4.  
        Deleting OpsCenter license keys
    4. Configuring the data purge period on the OpsCenter Server
      1.  
        Settings > Configuration > Data Purge options
    5.  
      About storing the SMTP Server configurations in OpsCenter
    6. Configuring SMTP server settings for OpsCenter
      1.  
        Settings > Configuration > SMTP server options
    7. Adding host aliases in OpsCenter
      1.  
        Settings > Configuration > Host Alias options
    8. Merging objects (hosts) in OpsCenter
      1.  
        Settings > Configuration > Object Merger options
    9. Modifying tape library information in OpsCenter
      1.  
        Settings > Configuration > Tape Library options
    10. Copying a user profile in OpsCenter
      1.  
        Settings > Configuration > Copy User Profile options
    11. Setting report export location in OpsCenter
      1.  
        Settings > Configuration > Report Export Location options
    12. About managing Object Types in OpsCenter
      1.  
        Settings > Configuration > Object Type options
      2.  
        Adding object types in OpsCenter
      3.  
        Deleting object types in OpsCenter
      4.  
        Modifying object types in OpsCenter
      5.  
        Adding attributes to object types in OpsCenter
      6.  
        Deleting attributes from object types in OpsCenter
    13. About managing OpsCenter users
      1.  
        About managing user password
      2. About adding AD / LDAP user groups in OpsCenter
        1.  
          Adding AD / LDAP domain in OpsCenter
      3.  
        Settings > Users > Users options
      4.  
        User access rights and functions in OpsCenter user interface
      5.  
        Viewing OpsCenter user account information
      6.  
        Adding new users to OpsCenter
      7.  
        Editing OpsCenter user information
      8.  
        Resetting an OpsCenter user password
      9.  
        Resetting password of the OpsCenter Security Admin
      10.  
        Deleting OpsCenter users
      11.  
        Viewing OpsCenter user groups
      12.  
        Settings > Users > User Groups options
      13.  
        Adding OpsCenter user groups
      14.  
        Editing OpsCenter user groups
      15.  
        Deleting OpsCenter user groups
    14. About managing recipients in OpsCenter
      1.  
        Viewing email recipients in OpsCenter
      2.  
        Settings > Recipients > Email options
      3.  
        Viewing SNMP trap recipients in OpsCenter
      4.  
        Settings > Recipients > SNMP trap recipient options
      5.  
        Creating OpsCenter email recipients
      6.  
        Settings > Recipients > Email > Add Email Recipient options
      7.  
        Creating OpsCenter SNMP trap recipients
      8.  
        Settings > Recipients > SNMP > Add SNMP trap recipient options
      9.  
        Modifying OpsCenter Email or SNMP recipient information
      10.  
        Deleting OpsCenter Email or SNMP trap recipient
    15. About managing cost analysis and chargeback for OpsCenter Analytics
      1.  
        Setting the default currency for OpsCenter cost reports
      2.  
        Settings > Chargeback > Currency Settings options
      3.  
        Editing the OpsCenter global currency list
      4.  
        Settings > Chargeback > Currency Settings > Edit Currency List options
      5.  
        Settings > Chargeback > Cost Variable options
      6.  
        Creating cost variables in OpsCenter
      7.  
        Modifying cost variables in OpsCenter
      8.  
        Deleting cost variables in OpsCenter
      9.  
        Settings > Chargeback > Cost Formulae options
      10.  
        Creating cost formulae in OpsCenter
      11.  
        Modifying cost formulae in OpsCenter
      12.  
        Deleting a cost formulae in OpsCenter
      13.  
        Estimating chargeback costs using the OpsCenter Formula Modeling Tool
      14.  
        Settings > Chargeback > Cost Estimation options
    16.  
      Monitoring OpsCenter tuning status
  6. Understanding data collection
    1. About configuring data collection for NetBackup
      1.  
        Settings > Configuration > NetBackup options
      2.  
        NetBackup data collection view
      3.  
        How OpsCenter collects data from NetBackup
      4. About the Breakup Jobs option
        1.  
          Configuring the Breakup Jobs option for primary servers
        2.  
          Viewing the data collection status for breakup jobs
        3.  
          About viewing breakup jobs data in custom reports
        4.  
          About breakup jobs considerations
      5. Viewing primary server details and data collection status
        1.  
          About general details of primary servers
        2. Data collection status of a primary server
          1.  
            NetBackup data types and collection status
          2.  
            NetBackup Primary Server states in OpsCenter
      6.  
        Adding a primary server or appliance in OpsCenter
      7.  
        Adding a NetBackup primary server
      8.  
        Configuring a primary server or appliance primary server for server access and data collection by OpsCenter
      9.  
        Settings > Configuration > NetBackup > Add Primary Server options
      10.  
        Adding a primary server or an appliance primary server in the OpsCenter console
      11.  
        Editing a primary server or an appliance primary server in OpsCenter
      12.  
        Deleting a primary server or an appliance primary server in OpsCenter
      13.  
        Controlling data collection for a primary server in OpsCenter
  7. Managing OpsCenter views
    1. About OpsCenter views
      1.  
        Settings > Views options
      2.  
        OpsCenter view types
      3.  
        OpsCenter user interface access for specific view types
      4.  
        About access rights for a view
      5.  
        About OpsCenter view levels
      6.  
        About nodes and objects
    2. About managing OpsCenter views
      1.  
        Settings > Views > Manage Nodes and Objects options
      2.  
        Looking at OpsCenter views and their details
      3.  
        Creating OpsCenter views
      4.  
        Modifying OpsCenter views
      5.  
        Deleting OpsCenter views
      6.  
        Modifying alias view levels in OpsCenter
    3.  
      About managing nodes and objects in OpsCenter
    4.  
      Adding nodes to a view in OpsCenter
    5.  
      Modifying node details in OpsCenter
    6.  
      Deleting nodes from a view in OpsCenter
    7. Managing static views
      1.  
        Adding objects to create a static view node
      2.  
        Deleting objects from a static view node
    8. Managing dynamic views
      1.  
        Adding objects to create a dynamic view node
      2.  
        Removing objects from a dynamic view node
      3.  
        Viewing newly added clients and objects in a dynamic view
    9. View filters in OpsCenter
      1.  
        Creating a view object filter in OpsCenter
      2.  
        Modifying view object filters in OpsCenter
      3.  
        Deleting view object filters in OpsCenter
    10.  
      Setting up logging for View Builder
  8. Monitoring NetBackup using OpsCenter
    1.  
      About the Monitor views
    2. Controlling the scope of Monitor views
      1.  
        About time frame selection
    3. About monitoring NetBackup using the Overview tab
      1.  
        Viewing the Job Summary by State
      2.  
        Viewing the Media Summary by Status
      3.  
        About Top 7 Job Error Log Summary
      4.  
        Viewing the Services Summary
      5.  
        Viewing the Primary Server Summary
      6.  
        Viewing the Job Summary by Job Status
      7.  
        Viewing the Drive Summary by Status
      8.  
        Top 7 Policies by Failed Jobs
      9.  
        Viewing the Alert Summary by Severity
    4. About monitoring NetBackup jobs
      1.  
        Monitor > Jobs List View options
      2.  
        About monitoring jobs using the List View
      3.  
        Viewing the details for a single NetBackup job
      4.  
        Viewing the details for a primary server associated with a job
      5.  
        Viewing policy information for a job
      6.  
        Filtering on NetBackup job type and state
      7.  
        Controlling NetBackup jobs
      8.  
        Reconciling NetBackup jobs
      9.  
        Changing the job priority
      10.  
        Change Job Priority dialog box options
      11.  
        Exporting NetBackup job logs
      12.  
        About using the Summary View for monitoring jobs
      13.  
        Viewing the Job Summary by Job Status
      14.  
        Viewing the Job Summary by State
      15.  
        Viewing the Job Summary by Type
      16.  
        About the Group Component Summary table
      17.  
        About using the Hierarchical View for monitoring jobs
      18.  
        Viewing the details for a single NetBackup job
      19.  
        Viewing the details for a primary server associated with a job
      20.  
        Viewing policy information for a job
      21.  
        Filtering on NetBackup job state
    5. Monitor > Services view
      1.  
        Filtering on NetBackup service type
      2.  
        Controlling NetBackup services
      3.  
        About monitoring NetBackup policies
      4.  
        Monitor > Policies List View
      5.  
        About using the List View to monitor NetBackup policies
      6.  
        Filtering on NetBackup policy type
      7.  
        Monitor > Policies page
      8.  
        Viewing details for a single NetBackup policy
      9.  
        Viewing the details for a primary server associated with a policy
      10.  
        Viewing the details for a volume pool associated with a policy
      11.  
        Activating or deactivating a job policy
      12.  
        Starting a manual backup
      13.  
        Viewing the history for a single job policy
      14.  
        Monitor > Policies Summary View
      15.  
        About Top 5 Policies by Data Backed up
      16.  
        About Top 7 Policies by Failed Jobs
      17.  
        About Top 7 Policies by No. of Jobs
      18.  
        About monitoring NetBackup media
      19.  
        Monitor > Media List View options
    6.  
      About using the List View to monitor NetBackup media
    7.  
      Viewing the details for NetBackup media
    8.  
      Viewing the details for a primary server associated with the media
    9.  
      Filtering on NetBackup media type
    10.  
      Controlling media
    11.  
      Monitor > Media Summary View options
    12.  
      Hierarchical View by Volume Pool for monitoring media
    13.  
      Viewing the details for volume pool
    14.  
      Viewing the details for media
    15.  
      Controlling media
    16.  
      Hierarchical View by Volume Group for monitoring media
    17.  
      Viewing the details for a volume group
    18.  
      Viewing the details for media
    19.  
      Controlling media in OpsCenter
    20.  
      Monitoring NetBackup devices
    21.  
      Monitor > Devices > Drives List View options
    22.  
      About using the List View for monitoring drives
    23.  
      Viewing the details for a single drive
    24.  
      Viewing the details for a primary server associated with a drive
    25.  
      Filtering on NetBackup drive category
    26.  
      Controlling drives
    27.  
      Monitor > Devices > Drives Summary View
    28.  
      Viewing the Drive Summary by Status
    29.  
      Monitor > Devices > Disk Pools options
    30.  
      Viewing the details for a single disk pool
    31.  
      About monitoring NetBackup hosts
    32.  
      Monitor > Hosts > Primary Servers view
    33.  
      Filtering by NetBackup primary server type and status
    34.  
      Monitor > Hosts > Media Servers view
    35.  
      Viewing the details of a primary server that is associated with a media server
    36.  
      Monitor > Hosts > Clients view
    37.  
      Viewing the details for a single primary server
    38.  
      About monitoring NetBackup alerts
    39.  
      Monitor > Alerts List View
    40.  
      About using the List View to monitor NetBackup alerts
    41.  
      Viewing the details for a single alert
    42.  
      Viewing the details of a single alert for Appliance hardware failure
    43.  
      Viewing the details of the alert policy associated with an alert
    44.  
      Filtering by alert type
    45.  
      Responding to alerts
    46.  
      Summary View for monitoring NetBackup alerts
    47.  
      Viewing alerts by severity
    48.  
      Viewing alerts by NetBackup Primary Server
    49. About monitoring Audit Trails
      1.  
        Additional information about the Audit Trails report
      2.  
        What Audit Trails track
      3.  
        Audit Trails report
      4.  
        About OpsCenter features for Audit Trails
      5.  
        Creating a custom filter to view audit trail data
      6.  
        About managing Audit Trails settings
    50.  
      Monitor > Appliance Hardware > Primary Server
    51.  
      Monitor > Appliance Hardware > Media Server
    52.  
      Monitor > Appliance Hardware > NetBackup
    53.  
      Appliance hardware details
    54.  
      Monitor > Cloud options
  9. Managing NetBackup using OpsCenter
    1.  
      About the Manage views
    2.  
      Controlling the scope of Manage views
    3. About managing alert policies
      1.  
        About OpsCenter alert policies
      2.  
        Manage > Alert Policies view
      3.  
        Viewing the details for a single alert policy
      4.  
        Filtering on type of alert policy
      5. About creating (or changing) an alert policy
        1. OpsCenter Alert conditions
          1.  
            Additional information on job policy change condition
          2.  
            About Appliance hardware components that can fail
        2. Adding an alert policy
          1.  
            Adding email recipients
          2.  
            Adding SNMP trap recipients
          3.  
            Add Trap Recipients dialog box
        3.  
          Alert Policy Wizard
        4.  
          About understanding alert counts in the Monitor view
      6.  
        Managing an alert policy
      7.  
        Viewing the alerts associated with an alert policy
    4. About managing NetBackup storage
      1. Manage > Storage > Storage Unit view
        1.  
          Viewing the details for a single storage unit
      2. Manage > Storage > Storage Unit Group view
        1.  
          Viewing the details for a single storage unit group
      3. Manage > Storage > Storage Lifecycle Policy view
        1.  
          Viewing the details for a single storage lifecycle policy
        2.  
          Viewing the details for a primary server associated with a storage lifecycle policy
    5. About managing NetBackup devices
      1. Manage > Devices > Drive view
        1.  
          Viewing the details for a single drive
        2.  
          Viewing the details for a primary server associated with a drive
        3.  
          Filtering on NetBackup drive category
      2. Manage > Devices > Robot view
        1.  
          Viewing the details for a single robot
        2.  
          Viewing the details for a primary server associated with a robot
        3.  
          Viewing the details of a device host associated with a robot
      3. Manage > Devices > Disk Pool view
        1.  
          Viewing the details for a disk pool
        2.  
          Viewing the details for a primary server associated with a disk pool
      4. Manage > Devices > SAN Client view
        1.  
          Viewing the details for a SAN client
        2.  
          Viewing the details for a primary server associated with a SAN client
      5. Manage > Devices > FT Server view
        1.  
          Viewing the details for an FT server
        2.  
          Viewing the details for a primary server associated with an FT server
    6. About Operational Restore and Guided Recovery operations
      1. About Operational Restores from OpsCenter
        1.  
          About timeframe selection
        2.  
          About the Restore Operator
        3. Files and Directories Restore Wizard
          1. Select Files or Directories panel
            1.  
              Select Files or Directories > Search options
            2.  
              Browse Client dialog box
            3.  
              Performing a simple or advanced search
            4.  
              Backup Timeline Window
            5.  
              Select Files or Directories > Browse options
            6.  
              Browsing for files and directories on a client
            7.  
              Restore Cart
            8.  
              Performing operations on the Restore Cart
          2.  
            Restore Options panel
          3. Summary panel
            1.  
              Removing files or directories from the Summary panel
            2.  
              File or Directory Restore Launch Status dialog box options
            3.  
              Restoring files or directories from the Summary panel
      2. About Guided Recovery
        1.  
          Setting up for Guided Recovery cloning
        2.  
          Guided Recovery cloning pre-operation checks
        3.  
          Performing a Guided Recovery cloning operation
        4.  
          Select a Master Server dialog
        5.  
          Select Source Database panel
        6.  
          Select Control File Backup panel
        7.  
          Destination host and login panel
        8.  
          Destination Parameters panel
        9.  
          Selection summary panel
        10.  
          Pre-clone check panel
        11.  
          Job Details panel
        12.  
          Guided Recovery post-clone operations
        13. Troubleshooting Guided Recovery
          1.  
            Troubleshooting files for metadata collection operations at the time of the backup
          2.  
            Troubleshooting files for Guided Recovery validation operations
          3.  
            Troubleshooting files for Guided Recovery cloning operations
    7. About managing NetBackup Hosts
      1.  
        Managing audit trails settings
    8. About managing NetBackup Deployment Analysis
      1.  
        About the traditional license report
      2.  
        Prerequisites and data collection for a traditional licensing report
      3.  
        Traditional Licensing page
      4.  
        Create Traditional Licensing Report Wizard
      5.  
        Generating a Traditional Licensing report
      6.  
        Traditional Licensing report and log file locations
      7.  
        Possible Traditional License report issues
      8.  
        Capacity License report
      9. Data compilation for the Capacity License report
        1.  
          About determining the capacity licensing
      10. Generating a Capacity Licensing report
        1. About the Capacity Licensing page
          1.  
            Final location of the Capacity Licensing reports and logs
      11.  
        Possible Capacity License report issues
  10. Supporting Replication Director in OpsCenter
    1.  
      About monitoring Replication Director from OpsCenter
    2.  
      About the Open Storage alert condition
    3.  
      How the events are generated
    4.  
      Adding an alert policy
    5.  
      About monitoring replication jobs
    6.  
      Disk pool monitoring
    7.  
      Storage lifecycle policy reporting
    8.  
      Reporting on storage units, storage unit groups, and storage lifecycle policies
  11. Understanding and configuring OpsCenter alerts
    1. About using SNMP
      1.  
        About SNMP
      2.  
        About SNMP versions
      3.  
        SNMP versions supported in OpsCenter
      4.  
        About the Management Information Base (MIB) and OpsCenter support
      5.  
        SNMP traps
      6.  
        Alert descriptions in OpsCenter
      7.  
        Configuring the SNMP trap community name for OpsCenter
      8.  
        Configuring the SNMP version for sending SNMP traps
      9.  
        About customizing Alert Manager settings
      10.  
        Frequently asked SNMP and OpsCenter questions
    2.  
      About managing OpsCenter alerts using Microsoft System Center Operations Manager 2007
    3.  
      About managing OpsCenter alerts using HP OpenView Network Node Manager 7.50/7.51 on Windows
  12. Reporting in OpsCenter
    1. About OpsCenter reports
      1.  
        OpsCenter reporting user interface
      2.  
        Report creation wizards in OpsCenter
      3.  
        Reports > Report Templates
      4.  
        About custom reports in OpsCenter Analytics
      5.  
        About custom SQL query in OpsCenter Analytics
      6.  
        About supporting OpsCenter custom reports and custom SQL queries
    2. Report Templates in OpsCenter
      1.  
        About report filters in OpsCenter
      2.  
        Creating an OpsCenter report using a Report Template
      3. Using report formats
        1. About report formats
          1.  
            About viewing data in a graphical report
    3. About managing reports in OpsCenter
      1.  
        Save report and email report dialog boxes
      2.  
        Saving an OpsCenter report
      3.  
        Exporting an OpsCenter report
      4.  
        File formats available in OpsCenter
      5.  
        Emailing a report in OpsCenter
      6.  
        Configuring number of rows in a tabular report for email or export
      7.  
        Adding email recipients to an OpsCenter report mailing
      8.  
        Add email recipients dialog box options
    4. Creating a custom report in OpsCenter
      1. About Custom Report Wizard parameters
        1.  
          Configuring timeframe parameters
        2.  
          Selecting and using filter parameters
        3. About display options
          1.  
            About Historical view display options
          2.  
            About Ranking chart display options
          3.  
            About Distribution chart display options
          4.  
            About Tabular display options
          5.  
            Defining report conditions
    5.  
      Creating an OpsCenter report using SQL query
    6. About managing My Reports
      1.  
        Creating a report using the My Reports tab
      2.  
        Deleting a saved report using the My Reports tab
      3.  
        Viewing a saved report using the My Reports tab
      4.  
        Editing a saved report using the My Reports tab
      5.  
        Exporting a saved report
      6.  
        Emailing a saved report
    7. About managing My Dashboard
      1.  
        Reports > My Dashboard options
      2.  
        Adding reports to a dashboard
      3.  
        Modifying a dashboard section
      4.  
        Deleting a dashboard section
      5.  
        Emailing dashboard sections
      6.  
        Refreshing My Dashboard
    8. About managing reports folders in OpsCenter
      1.  
        Reports > Manage Folders options
      2.  
        Adding a reports folder in OpsCenter
      3.  
        Editing a reports folder in OpsCenter
      4.  
        Deleting reports folders in OpsCenter
      5.  
        Deleting reports from a folder in OpsCenter
    9.  
      Using report schedules in OpsCenter
    10.  
      Reports > Schedules options
    11. About managing report schedules in OpsCenter
      1.  
        Viewing report schedule details in OpsCenter
      2.  
        Report Schedule Wizard
      3.  
        Creating a report schedule in OpsCenter
      4.  
        Editing a report schedule in OpsCenter
      5.  
        Deleting a report schedule in OpsCenter
      6.  
        Enabling or disabling a report schedule
    12. About managing time schedules in OpsCenter
      1.  
        Reports > Schedules > Create or Edit Time Schedule options
      2.  
        Viewing time schedule details
      3.  
        Creating a time schedule
      4.  
        Editing a time schedule
      5.  
        Deleting a time schedule
  13. Appendix A. Attributes of NetBackup data
    1.  
      Backup data attributes
  14. Appendix B. Man pages for CLIs
    1.  
      changedbpassword
    2.  
      configurePorts
    3.  
      dbbackup
    4.  
      dbdefrag
    5.  
      nbfindfile
    6.  
      opsadmin
    7.  
      opsCenterSupport
    8.  
      runstoredquery
    9.  
      startdb
    10.  
      startgui
    11.  
      startserver
    12.  
      stopdb
    13.  
      stopgui
    14.  
      stopserver
    15.  
      view_exportimport
  15. Appendix C. Creating views using CSV, TSV, and XML files
    1.  
      About using CSV, TSV, and XML files to create views
    2.  
      About creating CSV files
    3.  
      About creating TSV files
    4.  
      About creating XML files
    5.  
      XML DTD structure
    6.  
      DTD elements
    7.  
      DTD <application> element
    8.  
      DTD <objects> and <object> elements
    9.  
      DTD <attribute> elements
    10.  
      DTD <view> element
    11.  
      DTD <node> elements
    12.  
      DTD <aliaslevel> elements
    13.  
      Examples of XML files
    14.  
      Example 1: Adding an object
    15.  
      Example 2: Adding a view
    16.  
      Example 3: Updating an object
    17.  
      Example 4: Merging objects
  16. Appendix D. Error messages in OpsCenter
    1.  
      OpsCenter Error Messages
  17.  
    Index

Gathering troubleshooting data with the support script

If you are running OpsCenter on UNIX or Windows, you can use the support script to gather troubleshooting information for OpsCenter Server. The script collects Server logs, collects information about any data collection problems, and compresses the results into a zip file. This file can serve as a first-level information for the Support team in case of an issue with OpsCenter.

To gather troubleshooting data for OpsCenter Server on Windows

  1. Run the following command to execute the support script for OpsCenter Server:

    INSTALL_PATH\OpsCenter\server\bin\opsCenterSupport.bat

    Note:

    The following is the default directory location on Windows computers.

  2. The script then prompts the following questions:
    Do you want to collect configuration files? [y/n] y
    Do you want to collect application log files? [y/n] y
    Do you want to collect OpsCenter GUI <147> log files? [y/n] y
    Do you want to collect OpsCenter Server <148> log files? [y/n] y
    Do you want to collect db log files? [y/n] y
    Do you want to collect WebServer log files? [y/n] y
    Do you want to collect setEnv file? [y/n] y
    Do you want to collect database files? [y/n] y
    If this is an upgrade scenario, do you want to collect 
old database and log files? [y/n] y
    If this is an install scenario, do you want to collect 
installation lzgs? [y/n] y

    Answer y or n based on your preferences.

  3. This script collects system information and OpsCenter configuration information based on your preferences. It then compresses all this information in a file that is called Support.zip. You can use OpsCenter and run the support script in the background.

    Note:

    Adding log files and OpsCenter database files can increase the file size of the resulting Support.zip file.

  4. The Support.zip file is stored in the following directory:

    INSTALL_PATH\OpsCenter\server\temp\support

To gather troubleshooting data for the OpsCenter Server on UNIX

  1. Run the following commands to execute the support scripts for OpsCenter Server:

    <INSTALL_PATH>/SYMCOpsCenterServer/bin/opsCenterSupport.sh

  2. The script then prompts the following questions:
    Do you want to collect configuration files? [y/n] y
    Do you want to collect application log files? [y/n] y
    Do you want to collect OpsCenter GUI <147> log files? [y/n] y
    Do you want to collect OpsCenter Server <148> log files? [y/n] y
    Do you want to collect db log files? [y/n] y
    Do you want to collect WebServer log files? [y/n] y
    Do you want to collect setEnv file? [y/n] y
    Do you want to collect database files? [y/n] y
    If this is an upgrade scenario, do you want to collect old 
database and log files? [y/n] y
    If this is an install scenario, do you want to collect
installation logs? [y/n] y

    Answer y or n based on your preferences.

  3. This script collects system information and OpsCenter configuration information based on your preferences. It then collates all this information in a support.zip file. You can use OpsCenter and run the support script in the background.

    Note:

    Adding log files and OpsCenter database files can increase the file size of the resulting support.zip.

  4. The support.zip file is stored in the following directory:

    <INSTALL_PATH>/SYMCOpsCenterServer/temp/support