NetBackup™ Status Codes Reference Guide
- NetBackup status codes
- NetBackup status codes
- NetBackup KMS status codes
- NetBackup status codes
- Media Manager status codes
- Media Manager status codes
- Media Manager status codes
- Device configuration status codes
- Device configuration status codes
- Device configuration status codes
- Device management status codes
- Device management status codes
- Device management status codes
- Robotic status codes
- Robotic status codes
- Robotic status codes
- Robotic error codes
- Robotic error codes
- Robotic error codes
- Security services status codes
- Security services status codes
- Security services status codes
- NetBackup alert notification status codes
NetBackup status code: 9896
Explanation: Certificate generation can fail due to various reasons.
Examples of certificate generation failure:
The Snapshot Manager that is located in the cloud may be unable to connect with NetBackup located on-premises inside a firewall.
The credentials may not be valid.
Primary server and Snapshot Manager containers are not able to resolve DNS for the primary server. Check if the Snapshot Manager hostname is already registered as a media server.
The clock times for Snapshot Manager and the NetBackup server are not synchronized so the generated certificates are not valid.
Recommended Action: Perform one or more of the following actions, depending upon the error you see:
Check the NetBackup
nbemm
logs to identify the exact error.Check your network connectivity with Snapshot Manager and the credentials you use to connect to NetBackup.
Resolve network issues if any, using
netstat
or a similar network diagnosis tool.Modify the Snapshot Manager credentials using
option if required.Check if nbcertcmdtool is able to connect to the web service running on the NetBackup primary server to generate the NetBackup certificates.
Use the ntpdate command to synchronize clock times for the NetBackup primary server and the Snapshot Manager.
Update the DNS entries with Docker and host entries for the Snapshot Manager. Update the
/cloudpoint/openv/etc/hosts
file with the DNS entries. Use different network cards, IP addresses, or hostnames for registering the co-located media server and the Snapshot Manager. Also, if the media server and the Snapshot Manager are co-located, and the media server uses port 443, then the Snapshot Manager must use a custom SSL port.
Click here to view technical notes and other information on the Veritas Technical Support website about this status code.