Veritas Alta™ Archiving : Folder Sync 1.14.0 Administration Guide
- About Folder Sync
- Requirements for Folder Sync
- Preparing the service and admin accounts for Folder Sync
- Service account and administration account requirements for Folder Sync
- Creating the Folder Sync service account
- Preparing the administration account for Exchange 2016 or 2013
- Preparing the administration account for Exchange 2010
- Preparing the administration account for Exchange 2007
- Preparing an administration account for Office 365
- Installing or upgrading Folder Sync
- Configuring the Folder Sync task
- Running and scheduling Folder Sync synchronizations
- About performing and scheduling Folder Sync synchronizations
- Performing a "Run Now" Folder Sync synchronization
- Configuring scheduled Folder Sync synchronizations
- About Folder Sync scheduling and choosing a scheduling strategy
- Creating scheduled Folder Sync synchronization events
- Selecting the mailboxes to target for scheduled Folder Sync synchronizations
- Changing the iterative restart period for scheduled Folder Sync synchronization events
- Monitoring and managing Folder Sync
- About monitoring and managing Folder Sync
- Viewing the All Mailboxes table
- Viewing the Folder Sync job list
- Viewing the Folder Sync mailbox report
- Viewing the Folder Sync status report
- Disabling or enabling Folder Sync from the Veritas Alta View Compliance and Governance Management Console
- Viewing the Folder Sync synchronization status of an account from the Veritas Alta View Compliance and Governance Management Console
- Troubleshooting Folder Sync
Folder Sync fails to work for some mailboxes
For Folder Sync to synchronize folders and their contents in a timely manner, the Folder Sync scheduler must run events on a daily basis. The events should be run with as near to a 24-hour duration as possible. Avoid running events at times of high server demand, such as when Folder Sync server backups or on-premises Exchange server backups are run.
Folder Sync does not perform folder synchronizations on mailboxes for which it cannot identify a provisioned account ID in Veritas Alta Archiving. If Folder Sync has not found a provisioned account ID for a mailbox, then the ArchiveTools Management Console shows the following in the entry for the mailbox database under Archive Accelerator > ArchiveTools > Servers:
The Account ID column is empty.
After an attempted folder synchronization, the Event Log column shows the error No Account ID has been specified.
To fix this condition, ensure that Veritas Alta Archiving has provisioned an archive account for the mailboxes, and then let Folder Sync perform a check for the provisioned mailbox accounts.
Folder Sync performs a check for provisioned mailbox accounts in the following circumstances:
When the Folder Sync task starts, if at least 60 minutes have passed since it checked the mailbox accounts.
If no scheduled folder synchronization is running and at least 60 minutes have passed since a scheduled folder synchronization completed.
More Information