Veritas Access Appliance 8.3 Troubleshooting Guide
- Introduction
- General troubleshooting procedures
- Monitoring Access Appliance
- Common recovery procedures
- Bringing services online
- Speeding up episodic replication
- Troubleshooting the Access Appliance cloud as a tier feature
- Troubleshooting Access Appliance installation and configuration issues
- Troubleshooting Access Appliance CIFS issues
- Troubleshooting Access Appliance GUI startup issues
- Troubleshooting Veritas Data Deduplication issues
General techniques for the troubleshooting process
After applying some general troubleshooting tips to narrow the scope of a problem, here are some techniques to further isolate the problem:
Divide the system into sections.
In a system with multiple sections or stages, carefully measure the variables going in and out of each stage until you find a stage where things do not look right. For example, if you run across a problem with a replication job, check to see if the job has run successfully before and try to determine the time frame when the job started to fail.
Monitor system behavior over time (or location).
Display a list of services and their current status using the Support> services showall command.
Set up a process to monitor system activity over a period of time or to monitor system activity across the network. This monitoring is especially helpful to track down intermittent problems, processor activity problems, node connection problems, and so on.