Veritas Access Appliance 8.3 Troubleshooting Guide

Last Published:
Product(s): Appliances (8.3)
Platform: Veritas 3360,Veritas 3350,Veritas 3340
  1. Introduction
    1.  
      About troubleshooting
    2.  
      General tips for the troubleshooting process
    3.  
      General techniques for the troubleshooting process
  2. General troubleshooting procedures
    1.  
      About general troubleshooting procedures
    2.  
      Viewing the Access Appliance log files
    3.  
      About event logs
    4.  
      Setting the CIFS log level
    5.  
      Setting the NetBackup client log levels and debugging options
    6.  
      Retrieving and sending debugging information
    7.  
      Collecting time-based and archived logs
  3. Monitoring Access Appliance
    1.  
      About monitoring Access Appliance operations
    2.  
      Monitoring hardware components
  4. Common recovery procedures
    1.  
      About common recovery procedures
    2.  
      Restarting servers
    3.  
      Restarting cluster services
    4. Bringing services online
      1.  
        Using the services command
    5.  
      Recovering from a non-graceful shutdown
    6.  
      Testing the network connectivity
    7.  
      Troubleshooting with traceroute
    8.  
      Using the traceroute command
    9.  
      Collecting the metasave image of a file system
    10.  
      Replacing an Ethernet interface card (online mode)
    11.  
      Replacing an Access Appliance node
    12. Speeding up episodic replication
      1.  
        About synchronizing an episodic replication job
      2.  
        Synchronizing an episodic replication job
    13.  
      Uninstalling a patch release or software upgrade
  5. Troubleshooting the Access Appliance cloud as a tier feature
    1.  
      Troubleshooting tips for cloud tiering
    2.  
      Issues when reading or writing data from the cloud tier
    3.  
      Log locations for checking for cloud tiering errors
  6. Troubleshooting Access Appliance installation and configuration issues
    1.  
      How to find the management console IP
    2.  
      Viewing the installation logs
    3.  
      Installation fails and does not complete
  7. Troubleshooting Access Appliance CIFS issues
    1.  
      User access is denied on a CTDB directory share
  8. Troubleshooting Access Appliance GUI startup issues
    1.  
      Resolving GUI startup issues
  9. Troubleshooting Veritas Data Deduplication issues
    1.  
      Log locations for the Veritas Data Deduplication server
  10.  
    Index

Replacing an Access Appliance node

In some cases, you may need to replace a Access Appliance node. This section describes the steps to replace a Access Appliance node.

It is not recommended to delete the node where the management console is running. however, if you want to delete this node, you should first switch the management console on to other node and then attempt to the delete node.

To switch the management console node:

  1. Go to the Access command-line interface.
  2. Run the network ip addr show command and note the console IP address.
  3. Run the network ip addr online console_ip target_node command.

    You will exit the Access command-line interface. You need to log in again.

To replace an Access Appliance node:

  1. Before you delete the node from the cluster, make sure that you do not remove the CVM master node. To remove the CVM master node, you need to switch the CVM master node by switching the Management Console to another node.
  2. Power-off the node to delete. Once the node is powered-off, run the cluster del command for the node that is to be replaced.

    rvclus>cluster del node-name

  3. Reimage the deleted node with the same ISO as before. Upgrade the node if required to bring the deleted node to the same version as the cluster node.
  4. Run the cluster add command to add reimaged node to the cluster.

    rvclus>cluster add node-ip