Veritas Access Appliance 8.3 Troubleshooting Guide

Last Published:
Product(s): Appliances (8.3)
Platform: Veritas 3360,Veritas 3350,Veritas 3340
  1. Introduction
    1.  
      About troubleshooting
    2.  
      General tips for the troubleshooting process
    3.  
      General techniques for the troubleshooting process
  2. General troubleshooting procedures
    1.  
      About general troubleshooting procedures
    2.  
      Viewing the Access Appliance log files
    3.  
      About event logs
    4.  
      Setting the CIFS log level
    5.  
      Setting the NetBackup client log levels and debugging options
    6.  
      Retrieving and sending debugging information
    7.  
      Collecting time-based and archived logs
  3. Monitoring Access Appliance
    1.  
      About monitoring Access Appliance operations
    2.  
      Monitoring hardware components
  4. Common recovery procedures
    1.  
      About common recovery procedures
    2.  
      Restarting servers
    3.  
      Restarting cluster services
    4. Bringing services online
      1.  
        Using the services command
    5.  
      Recovering from a non-graceful shutdown
    6.  
      Testing the network connectivity
    7.  
      Troubleshooting with traceroute
    8.  
      Using the traceroute command
    9.  
      Collecting the metasave image of a file system
    10.  
      Replacing an Ethernet interface card (online mode)
    11.  
      Replacing an Access Appliance node
    12. Speeding up episodic replication
      1.  
        About synchronizing an episodic replication job
      2.  
        Synchronizing an episodic replication job
    13.  
      Uninstalling a patch release or software upgrade
  5. Troubleshooting the Access Appliance cloud as a tier feature
    1.  
      Troubleshooting tips for cloud tiering
    2.  
      Issues when reading or writing data from the cloud tier
    3.  
      Log locations for checking for cloud tiering errors
  6. Troubleshooting Access Appliance installation and configuration issues
    1.  
      How to find the management console IP
    2.  
      Viewing the installation logs
    3.  
      Installation fails and does not complete
  7. Troubleshooting Access Appliance CIFS issues
    1.  
      User access is denied on a CTDB directory share
  8. Troubleshooting Access Appliance GUI startup issues
    1.  
      Resolving GUI startup issues
  9. Troubleshooting Veritas Data Deduplication issues
    1.  
      Log locations for the Veritas Data Deduplication server
  10.  
    Index

Using the services command

To display the state of the services

  • To display the important services running on the nodes, enter the following:
    Support> services show
                       access
Service            01        02
-------         		-------- --------
nfs             		ONLINE   ONLINE
cifs            		ONLINE   ONLINE
iSCSITarget					  OFFLINE  OFFLINE
gui               ONLINE   ONLINE
console         	 ONLINE   ONLINE
nic_pubeth0      	ONLINE   ONLINE
nic_pubeth1       ONLINE   ONLINE
fs_manager        ONLINE   ONLINE

To display the state of all of the services

  • To display all of the services running on the nodes, enter the following:
    Support> services showall
                       access
Service            01        02
-------         -------- --------
nfs               ONLINE   ONLINE
cifs              ONLINE   ONLINE
iSCSITarget       OFFLINE  OFFLINE
console           ONLINE   ONLINE
gui               ONLINE   ONLINE
nic_pubeth0       ONLINE   ONLINE
nic_pubeth1       ONLINE   ONLINE
fs_manager        ONLINE   ONLINE
10.182.107.201    ONLINE   ONLINE
10.182.107.202    ONLINE   ONLINE
10.182.107.203    ONLINE   ONLINE
10.182.107.204    ONLINE   ONLINE
/vx/fs1           ONLINE   ONLINE

To fix any service fault

  • To fix any service fault, enter the following:
    Support> services autofix
Attempting to fix service faults...........done

To bring a service online

  • To bring a service online on the nodes, enter the following:
    Support> services online servicename

    where servicename is the name of the service you want to bring online.

    For example:

    Support> services online 10.182.107.203

    This IP address is the virtual IP address that can be onlined.