Veritas Access Appliance 8.3 Troubleshooting Guide
- Introduction
- General troubleshooting procedures
- Monitoring Access Appliance
- Common recovery procedures
- Bringing services online
- Speeding up episodic replication
- Troubleshooting the Access Appliance cloud as a tier feature
- Troubleshooting Access Appliance installation and configuration issues
- Troubleshooting Access Appliance CIFS issues
- Troubleshooting Access Appliance GUI startup issues
- Troubleshooting Veritas Data Deduplication issues
Viewing the installation logs
If a problem occurs during installation, it can be helpful to view entries in the installation logs to help pinpoint problems.
To view the Access Appliance installation logs
- During Access Appliance installation and configuration, you can access installer logs in a temporary folder under
/var/tmp
. - After Access Appliance installation and configuration, you can view a copy of the installation logs in the following locations:
Access Appliance post-installation logs
/opt/VRTS/install/logs/installaccess-timestamp
This directory is located on the node from which the installer is triggered (the driver node). It contains the Access Appliance specific installation logs.
For example:
/opt/VRTS/install/logs/installaccess-201602021544AsJ
Access Appliance service group configuration logs
/opt/VRTSnas/log/Install.log
This directory contains the Access Appliance specific configuration logs.
For example:
/opt/VRTSsnas/log/Install.log.201407030655
Access Appliance network installation and configuration logs
/opt/VRTSnas/log/install_network.log
This directory contains the Access Appliance network configuration logs.
For example:
/opt/VRTSnas/log/install_network.log.201407030655